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Multiple issues at Carnival casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by spooler, Mar 7, 2007.

    Mar 7, 2007
  1. spooler

    spooler Dormant account

    Location:
    Canada
    I'm having a lot of communication issues with this casino. I managed to speak to a CSR today (via a terribly choppy and barely audible long-distance call to the Philipines), but she seemed only half-willing to acknowledge these issues :

    1 - The casino promotional terms page has been out of order for many weeks :You must register/login in order to see the link.

    2 - The toll-free line supposedly available from Canada does not work.

    3- The casino does not receive my emails even though there is absolutely no form of filtering going on with either my email client or my ISP.

    4 - The in-casino chat support, which I'm told is supposed to be available 24/7, is not serving its purpose : the chat icon is not even there most of time and when it is there, no one answers, no matter how long I wait.

    If someone from Carnival management sees this post, please wake up and do something. Your CSR failed to understand that it's in Carnival's own interest to fix these things.
     
  2. Mar 21, 2007
  3. spooler

    spooler Dormant account

    Location:
    Canada
    Some of the above issues have been resolved but now Carnival denies my cashouts under the pretense that I can't cashout more than 10k in a month.

    Here is a quote from their terms :

    I have, in fact, withdrawn about 10k so far this month, but there is nothing in their terms that say I can't withdraw more. I have another 10k or so that I would cashout if only they would let me.
     

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