Multiple issues at Carnival casino

[spooler]

I'm having a lot of communication issues with this casino. I managed to speak to a CSR today (via a terribly choppy and barely audible long-distance call to the Philipines), but she seemed only half-willing to acknowledge these issues :

1 - The casino promotional terms page has been out of order for many weeks :

You do not have permission to view link Log in or register now.

2 - The toll-free line supposedly available from Canada does not work.

3- The casino does not receive my emails even though there is absolutely no form of filtering going on with either my email client or my ISP.

4 - The in-casino chat support, which I'm told is supposed to be available 24/7, is not serving its purpose : the chat icon is not even there most of time and when it is there, no one answers, no matter how long I wait.

If someone from Carnival management sees this post, please wake up and do something. Your CSR failed to understand that it's in Carnival's own interest to fix these things.

 

[spooler]

Some of the above issues have been resolved but now Carnival denies my cashouts under the pretense that I can't cashout more than 10k in a month.

Here is a quote from their terms :

Please note that:
There is NO LIMIT to the amount a player can cash out in the casino.
However, there is a maximum of $9,000 per single withdrawal transaction (or the equal amount in GBP or EURO). All amounts larger than $9,000 will be paid in terms until the full withdrawal amount is reached.

I have, in fact, withdrawn about 10k so far this month, but there is nothing in their terms that say I can't withdraw more. I have another 10k or so that I would cashout if only they would let me.