Hi Everyone bitsarz casino is operating very unethical. I opened an account and made two deposits, then I withdraw my winnings after meeting all necessary wagering requirements, they asked for supporting documents which i provided, and then i recieved the email below from them.
We had a look at your account and as our terms have been violated your account has been permanently closed and all funds confiscated.
It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
We reserve the right to provide any further information regarding this, but this is a final decision that can not be appealed against.
The balance deduction will look like a withdrawal but the funds were not paid out.
You are not permitted to use our site anymore as you have been permanently excluded.
None of my documents were fake and they dont respond to my emails, live chat nothing, the thing is I have a casino account at one of their sister casinos "King Billy" and i also made a withdrawal at that casino using the same documents with no problem at all, the documents were approved, and withdrawal processed successfully, They are very unethical now to have closed my account and forfieted my winnings. any help will be greatly appreciated..