- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Now I have an issue with the withdrawal system at Desert Nights. The first time I pmed Ms Sloto (Georgina) and she did it for me manually. Kudos! The system was not fixed yet though and I again pm'ed Georgina requesting her to fix the problem once and for all. These things happen from time to time and previous experiences tell me the support staff or the i-gaming reps usually forget about these. They either solve problems on the spot or forget all about it. Now I am pleasantly surprised when Georgina sent me a pm to say that though the problem had not been solved yet she did not forget about it and will be chasing rtg. This is what a player needs. Peace of mind in the knowledge that your issue is in good hands and that you dont have to chase them up every now and then.