MrVegas (Videoslots) refusing CrazyTime bonus

spurs1882

Experienced Member
Joined
Feb 25, 2015
Location
UK
The first screenshot says "Total Bet £248" and the second screenshot says "Bonus Bet £248". Shouldn't it say "Bonus Bet £38"? If so, that fits with the visual glitch theory.
 

ads2003uk

Full Member
PABinit
Joined
Apr 22, 2022
Location
Staffordshire
The first screenshot says "Total Bet £248" and the second screenshot says "Bonus Bet £248". Shouldn't it say "Bonus Bet £38"? If so, that fits with the visual glitch theory.

No idea.
They stated that the Visual Glitch related to the Balance available, this was stated on more than one occasion.
However even by your example there is a bet of £38 applied to the bonus (as shown on the CrazyTime ticket) and not £248
If it was a Visual Glitch on the Bonus Bet then the bet on the ticket would show £248 and not £38.
 

ads2003uk

Full Member
PABinit
Joined
Apr 22, 2022
Location
Staffordshire
I went back to Mr Vegas with a question regarding the "goodwill" gesture to see if acceptance meant they would consider the matter closed and would mean I would not be able to continue with ADR.
This is their response:

"The good will payment of £380 is solely as compensation for the technical errors and long waiting time experienced, and does not restrict you from making contact with ADR.

We can however not confirm if this payment would change anything in relation to any decisions IBAS may take upon closing of your case with them."

I've sent it to IBAS to find out if it would impact anything they did and will go by IBAS decision.

However, originally MrVegas said the goodwill gesture was in relation to"the understandable inconvenience the situation has caused, and the unfortunate long waiting times you've experienced." But now they are saying due to technical issues.

They've just admitted their error haven't they?
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
They've just admitted their error haven't they?
No they have not admitted anything they have not already said to you.

If you read the initial email offering goodwill gesture they clearly stated then technical errors. So they are saying the same as last time.

irstly, we would like to again express that your request for payment of £3,800 has been rejected. As outlined in a previous response to this matter, we do acknowledge that your current balance displayed within the game was incorrect due to for technical errors.
 

ads2003uk

Full Member
PABinit
Joined
Apr 22, 2022
Location
Staffordshire
Little update.
On Monday IBAS replied to my enquiry about the goodwill gesture and stated that it is purely that for the length of time taken, and that it has no impact or baring on my case😊

So I replied back to the email MrVegas sent straight away (10am ish) no reply.. contacted online chat - they had no record of this offer on my account! So sent them the image of the email they sent. It was passed to a the department who deals with and gues what - someone will get intouch with me (why when I said I want it applied to my account as withdrawable funds as I may wish to play). Contacted today - I'm now in a Queue!!!
This take the piss.
The gesture was for the length of time taken, now in a queue so god knows how long that's going to be now.

Oh and IBAS said they requested information off MrVegas relating to my case two weeks ago but have still not received it.
 

ads2003uk

Full Member
PABinit
Joined
Apr 22, 2022
Location
Staffordshire
Really can't make this stuff up.
Funds allocated to my account for withdrawal.
I've withdrew at 11:00am - no sign of funds.

Reason - there seems to be a Glitch.
Payment team has been made aware. Can't provide any further timeframe as it's in a queue...
Sound familiar?
 

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ads2003uk

Full Member
PABinit
Joined
Apr 22, 2022
Location
Staffordshire
They've have assured me there was no glitch.
It was flagged for Manual review because guess what - the accounts team have looked into my account and can not see where this money has been deposited from((???)

Yep you guessed it SOW!

So this have now been raised with the complaints team who deposited the cash to be looked into - and yes unable to give a time frame.

It pisses me off as I already submitted a sow nearly 9mths ago when they wanted everything else and it was all accepted.

Oh and the funds are not locked to a withdrawal/pending status but are playable!
 

dec2008mcl

Full Member
PABnononaccred
Joined
Apr 28, 2020
Location
N Ireland
Posts like this remind me why I quit online slots almost a year ago. Any one who thinks they haven’t changed to fleece the punter are casino shills.
To the OP keep fighting this, your evidence is compelling, I would start a case in the small claims court also as well as IBAS, claiming compensation on top of the money owed to you. These people are scum and try to bully people off their winnings.
 

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