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MrGreen - Games not appearing problems

Discussion in 'Online Casinos' started by colinsunderland, Apr 26, 2016.

    Apr 26, 2016
  1. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    As customer support are useless with this thought I would post as I know others are having the same problem.

    Regularly when I play at MrGreen since the 'upgrade' I find games are missing once I play them. For example, I play on Immortal Romance, go to another slot, go to go back on IR and its disappeared from the games list and search. This happens almost every time, and and pretty much any game, definitely on Microgaming and NetEnt ones.

    This is what i usually do to get it back in case it helps anyone

    I am convinced this is account related as logging out and searching for the game usually finds it, when logged in it doesn't. Live chat just spout the usual 'clear cookies' spiel, although did get an email once saying they had had problems with Microgaming games and it would work properly now, it didn't, it still doesn't and it wasn't just Microgaming anyway.

    No real apology or fix for it from MrGreen, but its stopped me playing there because I cba to go through that every time I want to play. just thought this might help anyone with the same problems :thumbsup:

    On the off chance someone from MrGreen decides to actually look at this (as its been going on ages now) it also removes 'recently played games' from the screen.
     
    2 people like this.
  2. Apr 26, 2016
  3. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Logged out after using ccleaner and refreshing page

    MrGreen - Games not appearing problems: green01.jpg,Apr 26, 2016

    Logged in after playing DOA, closing it and searching for it again

    MrGreen - Games not appearing problems: green02.jpg,Apr 26, 2016
     
    1 person likes this.
  4. Apr 26, 2016
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Never seen that before Colin.

    Amazing what kind of and how many bugs the casino software has in general.

    The cookie and cache "spiel" i had probably been told a gazillion times since i started playing online. Hardly ever helps but keeps you busy, so support is not clogged up too much :eek: :mad:
     
    1 person likes this.
  6. Apr 26, 2016
  7. Patryk-MrGreen

    Patryk-MrGreen Dormant account

    Occupation:
    Head of Affiliates at MrGreen
    Location:
    Malta
    Hey,

    First of all please accept my apologies.I was not aware of this. Obviously when there is new site launch bug can happen. What i don't understand is that this was not fixed/ even that it was reported by You. I am escalating this immediately.

    Please be so kind and provide me your email address registered with MrGreen via PM. Hopefully this will be fixed very soon.

    Thank you very much for letting us know about it.

    Regards,
    Patryk
     
  8. Apr 26, 2016
  9. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    cant find any wms games here :( was gona play them today no Rhino and no Zeus, and some Netent missing as well.
     
  10. Apr 26, 2016
  11. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    It seems you can't use the 'www2' address for the old MrGreen anymore.
    I couldn't find Elements on the new site.


    Thanks.


    Freddy
     
  12. Apr 26, 2016
  13. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Hi Patryk

    This was the incident number and the reply I got regarding it

    Case Number - 00962029

    and my reply which I don't think was replied to

    I didn't bother contacting you again as it still didn't work, as you can see from the screenshots. I did explain everything fully and in more detail than I have above so there shouldn't be any excuse for any misunderstanding, I'm sure you can access live chat logs to check this. I haven't deposited since until yesterday for the free spins promotion.

    I will PM you my email address

    Thanks for looking at it

    Colin
     
    1 person likes this.
  14. Apr 26, 2016
  15. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    It's been happening ever since they launched the new site. In fact I started a thread back in March because I thought they had actually removed some games. I emailed CS. But nothing was ever done about it.

    http://www.casinomeister.com/forums/showthread.php?t=72504

    And I'm not going through all the hassle of deleting cookies and cache every time I want to play there.

    It's not like you can just delete the MrGreen specific cookies and cache contents. I wish CS could appreciate this as they're reading from their script

    I never deposited there very much, so I wasn't too bothered. But I just don't deposit there at all now.
     
    2 people like this.
  16. Apr 26, 2016
  17. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    I still have the same issues...
    Can't find certain games,this never happened on their old website...
    I still hope they are gonna change it back as it was so much better...
    I used to be able to use www2.mrgeen url to revert to the old website but this url now also forwards automaticly to the new one...

    Love MrGreen but not so in love with the new website layout and user interface.
     
    1 person likes this.
  18. Apr 26, 2016
  19. Patryk-MrGreen

    Patryk-MrGreen Dormant account

    Occupation:
    Head of Affiliates at MrGreen
    Location:
    Malta
    Hey Guys,

    Thanks a lot for heads up here. Looks like thanks you Your help i manage to push this problem and it seems that we have located where this bug is. Our guys are already working on fix there, which should be delivered in a day or two. I will let you know about this here and will reward you (brianmon, lotusch)with some Free-Spins for the fresh (hopefully less buggy) start :)

    Thanks and kind regards,
    Patryk
     
    2 people like this.
  20. Apr 26, 2016
  21. shapesy

    shapesy Experienced Member

    Occupation:
    manager
    Location:
    liverpool
    Same problems as the other members here,got to the point where i cannot be bothered anymore and someone else will get my deposit
     
  22. Apr 26, 2016
  23. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    wow thanks, last time I start a thread trying to help you lol :D
     
    1 person likes this.
  24. Apr 26, 2016
  25. shapesy

    shapesy Experienced Member

    Occupation:
    manager
    Location:
    liverpool
    :lolup::lolup::lolup:
     
    2 people like this.
  26. Apr 26, 2016
  27. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Here's a bottle of something,catch :lolup:
     
    2 people like this.
  28. Apr 28, 2016
  29. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Any update as it still does the same
     
  30. Apr 30, 2016
  31. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I was glad to see Book of Dead on your website as this has been mobile exclusive since release.
    It would not load though. It seems the new site may not differentiate between PC and mobile connections.

    MrGreen - Games not appearing problems: Green.jpg,Apr 30, 2016


    Freddy
     
  32. Apr 30, 2016
  33. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    24hrs
     
    Last edited: Apr 30, 2016
  34. Apr 30, 2016
  35. TNY

    TNY Experienced Member MM

    Location:
    Perth WA
    Probably a bit off topic but we'll see where it ends up.
    Mr Green has been the hardest casino I have ever encountered to get a withdrawal from. had a good weekend a couple of months back and pulled a few withdrawals at different casinos, all paid except this one. Haven't mentioned it before as I couldn't find a relevant post (not that this really is) but came down to jumping through rediculius hoops rather than confirming ID. Reading a little more should have PM'd the rep rather than dealing with CS. Ended up closing my account but would love to know if it's an over seas issue or really strict conditions. I understand the need to confirm ones identity, however making them jump through hoops for the sake of it seems extreme and distasteful, particularly when players may not be as technologically advance as business.
     
  36. Apr 30, 2016
  37. Wondah

    Wondah Experienced Member

    Occupation:
    Gambler
    Location:
    Netherlands
    I have the same problem with doa at mr green and told the support.
    She said they working on it and send me a link to the game to play for now.
    don't know if it works outside the Netherlands with the "NL" (Netherlands) in the link.

    You must register/login in order to see the link.

    Break da bank again also not working, maintenance for more than a week?!
     
  38. May 9, 2016
  39. Patryk-MrGreen

    Patryk-MrGreen Dormant account

    Occupation:
    Head of Affiliates at MrGreen
    Location:
    Malta
    Hey Guys,

    Fix has done and you should not encounter more problems in regards to that matter. I will contact you via PM for your email addresses registered with MrGreen so you can test it by yourself with some FreeSpins :)

    Thanks and Regards!
    Patryk
     
    3 people like this.

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