MR Vegas

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Hello.

Got a mail today from videoslots about a new casino they just had open : Mr Vegas.
Its actually a clone of their videoslots siste, Even down to using same login and password.

Im abit curious on whats the point of opening up a clone.

Is it to allow people with deposit limits etc on videoslots to deposit on that page?

Also, is it Even allowed to copy accounts from one casino, and create account on new clone without me accepting it?
Im sure verifications etc was also transfered, is there really no issue without allowing them?
 
Btw this is what happen when i click on that pages mga logo
 

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Hello.

Got a mail today from videoslots about a new casino they just had open : Mr Vegas.
Its actually a clone of their videoslots siste, Even down to using same login and password.

Im abit curious on whats the point of opening up a clone.

Is it to allow people with deposit limits etc on videoslots to deposit on that page?

Also, is it Even allowed to copy accounts from one casino, and create account on new clone without me accepting it?
Im sure verifications etc was also transfered, is there really no issue without allowing them?
Got the same email but @Team.Videoslots still didnt answer???
 
Hi all here is my story on Mr VEGAS....

Mr vegas sends me an email yesterday morning telling me my acc is now opened again and to log in.
I log in and deposit £400 (3 deposits) and win £2000.

I then upload docs and then I am told that my address is incorrect.
Then when I go to fix a typo in my second line of address (broadfofd) should be (broadford).
I am then told that my acc details are to similar to another user and my acc is now deactivated.
I am then told I have duplicate accs and my acc is now locked.
I did not register an account on Mr Vegas yesterday.
I take it its my old videoslots acc that I had self excluded on that was opened by Mr Veags.?

Is there a rep on here for Mr Vegas.

Regards
Steve
 
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This flashed up in contact info before acc was locked....

Support was short and not so sweet....
 

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Also a guy i know, had excluded himself on videoslots. But was told its fine for him to sign up there.
 
Hi all here is my story on Mr VEGAS....

Mr vegas sends me an email yesterday morning telling me my acc is now opened again and to log in.
I log in and deposit £400 and win £2000.

I then upload docs and then I am told that my address is incorrect.
Then when I go to fix a typo in my second line of address (broadfofd) should be (broadford).
I am then told that my acc details are to similar to another user and my acc is now deactivated.
I am then told I have duplicate accs and my acc is now locked.
I did not register an account on Mr Vegas yesterday.
I take it its my old videoslots acc that I had self excluded on that was opened by Mr Veags.?

Is there a rep on here for Mr Vegas.

Regards
Steve
@Team.Videoslots I asked you this exact question, and you said closed and excluded accounts would not have data shared with Mr Vegas Ltd.
How come this user says you did the opposite of what you said?

@totti11 what happened with your winnings? You get paid?
 
No my acc is locked and this is the reply I got from costumer service this morning..
This is a total and utter disgrace....
 

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Hello.
Got a mail today from videoslots about a new casino they just had open : Mr Vegas.
Its actually a clone of their videoslots siste, Even down to using same login and password.
Im abit curious on whats the point of opening up a clone.
Is it to allow people with deposit limits etc on videoslots to deposit on that page?
Also, is it Even allowed to copy accounts from one casino, and create account on new clone without me accepting it?
Im sure verifications etc was also transfered, is there really no issue without allowing them?

There was an update of the VS T&C recently that included the Mr Vegas text, which you probably did not read and simply accepted. :D

I would think to just get a bigger share of the market. Other operators have dozens of skins.
 
No my acc is locked and this is the reply I got from costumer service this morning..
This is a total and utter disgrace....
ok, so do you have more than one account on Mr Vegas (ignore Videoslots - they are a different company, and that email clearly implies the duplicate accounts are on Mr Vegas)?
 
I did not register an account on Mr Vegas yesterday. I did not open a acc with Mr Vegas.
Mr vegas send me an email yesterday morning telling me my acc is now opened again and to log in.
 
Where did the OP say that his data was shared? :confused:

Do you always simply believe every story that is posted? :D

I did not register an account on Mr Vegas yesterday.
I take it its my old videoslots acc that I had self excluded on that was opened by Mr Veags


If he was self excluded, he did not accept the new T&C's allowing Videoslots Ltd to share data with Mr Vegas Ltd, therefore it is, on the face of it, a clear breach of the GDPR.
Oh and I know of at least 5 other members who either
haven't logged in since before the changes
are SE'd
have closed accounts
who have had their details transferred.
So do I believe every story, no.
Do I think they have just batch transferred everyone's data with or without consent, yes.

Do you just automatically believe Videoslots can do no wrong?
 
I havent logged into my videoslots account in a month.

Havent had the cash to gamble for this month, and they never give a freebie
 
I did not register an account on Mr Vegas yesterday.
I take it its my old videoslots acc that I had self excluded on that was opened by Mr Veags


If he was self excluded, he did not accept the new T&C's allowing Videoslots Ltd to share data with Mr Vegas Ltd, therefore it is, on the face of it, a clear breach of the GDPR.
Oh and I know of at least 5 other members who either
haven't logged in since before the changes
are SE'd
have closed accounts
who have had their details transferred.
So do I believe every story, no.
Do I think they have just batch transferred everyone's data with or without consent, yes.

Do you just automatically believe Videoslots can do no wrong?

That's what the OP thinks. It is not confirmed.

They might share data for SE purposes as MR Vegas operates under a sublicence of the VS MGA licence. What people have to agree under the GDPR is to share data for marketing purposes.

Mr Vegas does not have a UK licence and the player registered from Ireland. Why is he playing in GBP?

New email address and a slightly different spelling of his town.....hmmm?

PS. And I do believe VS gets quite a few things wrong but I rather give them the benefit of the doubt instead of believing without questioning a newish member who SE'ed at VS.
 
My email is the same on video slots as Mr Vegas. Exact login details. Password is also the same.
My name is steve if you want to ask me any questions Harry.
I will say again I did not register an account on Mr Vegas yesterday. I did not open a acc with Mr Vegas.
Mr Vegas sent me an email telling me my acc was open and to log in.
What I see is a lot of people also got this email.
 
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For new people who do come to this site with real complaints, thankfully they have people like Colin who are prepared to remain balanced and actually give some credence to what people are saying.

You disbelieve every complaint. It's quite disheartening for people who come here with real complaints and believe this site can help them in the seemingly lawless land of casinos. It's tiresome and predictable to watch the same people gang up on new posters with genuine complaints just because they're not one of the boys.
 
My email is the same on video slots as Mr Vegas. Exact login details. Password is also the same.
My name is steve if you want to ask me any questions Harry.
I will say again I did not register an account on Mr Vegas yesterday. I did not open a acc with Mr Vegas.

Sure Steve, maybe I misunderstood your case

- you SE'ed at VS at some point in the past (minimum April 2020)
- you got an email yesterday from Mr Vegas that your account is opened (I got the same BTW, but I agreed on VS to the change in the T&Cs where they informed players that they will share your data with Mr VegaS)
- you deposited under the GMAIL account GBP400 & won GBP2000 (the GMAIL acc. is exactly the same on VS)
- after uploading your docs, they tell you there is a mistake in your address
- you correct the mistake (broadfofd to broadford)
- you get then a message that your account is similar to another account under your name
- you got an email this morning that there is a similar account under a YMAIL address

Did I get the timeline right?
Did you open the YMAIL account?

If you self-excluded at VS before you could have agreed to the change in the T&Cs, then they should not have sent you a Mr Vegas email.
 
That's what the OP thinks. It is not confirmed.

They might share data for SE purposes as MR Vegas operates under a sublicence of the VS MGA licence. What people have to agree under the GDPR is to share data for marketing purposes.

Mr Vegas does not have a UK licence and the player registered from Ireland. Why is he playing in GBP?

New email address and a slightly different spelling of his town.....hmmm?

PS. And I do believe VS gets quite a few things wrong but I rather give them the benefit of the doubt instead of believing without questioning a newish member who SE'ed at VS.

The GDPR does not only apply to marketing, it applies to any data. The old privacy policy stated


3. SHARING OF DATA

Due to the nature of our service, in order to process your data as explained in section 2 of this Privacy Policy, we may need to share your personal data with a number of trusted third parties. These third parties include:

(i) Game providers – sometimes our game providers would require access to select data attributes (such as username and IP address, for instance), in order to provide us with the games you play on our website;

(ii) Payments providers and related service providers – similarly, we may share some of your personal data with the payment providers you use to make and receive payments on our website;

(iii) Marketing partners - where you give us your consent to send you marketing and promotions, we may share your contact details (such as email address or mailing address) with our marketing partners who take care of sending out all our marketing material to you;

(iv) Governmental or regulatory authorities - We may, if necessary or authorised by law, provide your personal data to law enforcement agencies, governmental or regulatory organisations, courts or other public authorities. We attempt to notify all our customers about legal demands for their personal data unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe that the requests are disproportionate, vague or lack proper authority, but we do not promise to challenge every demand;

(v) Client communication software – we use a third-party software to help us communicate with you. This software enables us to send you emails and chat with you on live chat whenever you have queries;

(vi) AML and fraud verification tools – we use third party software to conduct certain AML and fraud verification checks which are required to satisfy our legal obligations in this regard.

We always ensure that any third party having access to your personal data is bound to respect the security of your personal data, and to process it in a lawful manner at all times and in compliance with our Privacy Policy and strict codes of conduct. We do not allow any third-party service providers to use your personal data for their own purposes. Processing by such third parties (also known as “Data Processors”) is solely carried out for specific purposes and in accordance with our instructions as Data Controller and on our behalf, and such third parties may only use your personal data to the extent to which we ourselves are entitled. Furthermore, in all cases, we strive to ensure that we do not share more data than is necessary to be shared for the service providers to carry out the processing activities in accordance with our instructions.


The new one


3. SHARING OF DATA

Due to the nature of our service, in order to process your data as explained in section 2 of this Privacy Policy, we may need to share your personal data with a number of trusted third parties. These third parties include:

(i)Game providers – sometimes our game providers would require access to select data attributes (such as username and IP address, for instance), in order to provide us with the games you play on our website;

(ii)Payments providers and related service providers – similarly, we may share some of your personal data with the payment providers you use to make and receive payments on our website;

(iii)Marketing partners - where you give us your consent to send you marketing and promotions, we may share your contact details (such as email address or mailing address) with our marketing partners who take care of sending out all our marketing material to you;

(iv)Governmental or regulatory authorities - We may, if necessary or authorised by law, provide your personal data to law enforcement agencies, governmental or regulatory organisations, courts or other public authorities. We attempt to notify all our customers about legal demands for their personal data unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe that the requests are disproportionate, vague or lack proper authority, but we do not promise to challenge every demand;

(v)Client communication software – we use a third-party software to help us communicate with you. This software enables us to send you emails and chat with you on live chat whenever you have queries;

(vi)AML and fraud verification tools – we use third party software to conduct certain AML and fraud verification checks which are required to satisfy our legal obligations in this regard.

We always ensure that any third party having access to your personal data is bound to respect the security of your personal data, and to process it in a lawful manner at all times and in compliance with our Privacy Policy and strict codes of conduct. We do not allow any third-party service providers to use your personal data for their own purposes. Processing by such third parties (also known as “Data Processors”) is solely carried out for specific purposes and in accordance with our instructions as Data Controller and on our behalf, and such third parties may only use your personal data to the extent to which we ourselves are entitled. Furthermore, in all cases, we strive to ensure that we do not share more data than is necessary to be shared for the service providers to carry out the processing activities in accordance with our instructions.

4. JOINT CONTROLLERS

In order to provide services offered by the different brands operating under the Videoslots and/or its group companies, we may share your personal data across the different brands and/or Videoslots group companies, included but not limited Mr Vegas Ltd, provided that the purposes for such processing are compatible with the initial purposes for when the data was originally collected. In cases where we share personal data with other brands, the companies act as Joint Controllers for the data processing and have entered into a data sharing agreement that establishes the commitments and responsibilities of each party.


That isn't allowing data sharing for marketing alone, it is allowing all data. In the original privacy policy they cannot even share it with another casino for SE reasons. Despite being on the same license, Videoslots and MrVegas are completely separate companies.

Regardless of the legalties, Videoslots confirmed they would NOT share any data for closed or excluded accounts.
 
If you self-excluded at VS before you could have agreed to the change in the T&Cs, then they should not have sent you a Mr Vegas email.

This is my point :), the email shouldn't have been sent as they shouldn't have had access to the email address, let alone the rest of the account information.
The privacy policy was updated on 30/6/2020, so anyone who hasn't logged in since then, for any reason, can not have agreed to the data sharing. That includes people with active accounts, I concentrated on closed and SE'd accounts as its obviously easier to prove they haven't logged in.
 
First off sorry Harry missed the ymail.
My old VS acc is ymail.com.
I got the email in my gmail from mr vegas . Did not use ymail in years.
The screen shot was shows my gmail acc I did not change any thing in my mr vegas acc as it would not let me.
I did not open a mr vegas acc. So where did the mr vegas acc come from as it is a brand new casino.
As I said mr vegas sent me an email yesterday morning telling me my acc was open and to log in.
This all happened yesterday morning.
 

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