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Resolved Mr Green's Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Hollygoelightly, Jun 18, 2012.

    Jun 18, 2012
  1. Hollygoelightly

    Hollygoelightly Dormant account

    Occupation:
    whatever I can
    Location:
    Germany
    Joined Mr Green's after seeing the casino recommended on here, and reading that he is a gentleman.

    I won a little bit and decided instead of playing it all away, like I usually do, that I would cash out.

    I knew about having to send loads of documents. Was prepared, since I play...probably too much. Sent my documents, but the normal ones were not allowed. I usually use my credit card bill as proof of address. They said they couldn't accept it because it was digital. The second response was it didn'T have my address on the bill?

    Anyway, I sent another scanned in bill as proof of address and they said they would have to see if the financial department would accept it.

    Another e-mail came saying that my IBAN number was wrong. I retyped it in and talked on the phone to a rep who said it was correct and everything was fine from their end. Got another e-mail saying my iban was still wrong. I typed it in again.

    My next e-mail came---I have copies----saying they would accept my credit card bill as proof of address, but I had to withdraw using my credit card. I would have gladly done that, but it's not an option. Sooo...that's where everything stands at this moment.

    I have been trying to withdraw for what seems like 10 years, but still no confirmation of when it will happen. They say it takes 72 hours to approve and then 3-5 days for it to land in my account.

    Sooo...in my humble opinion, Mr Green is not a gentleman and makes playing too much of a hassle if you win a little.
     
  2. Jun 18, 2012
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Was going to suggest getting in touch with the rep, jonas, but I see you've already tried that via Visitor Message. Give that a few days and/or send a Private Message. If that still yields no results then you might want to consider a Pitch-A-Bitch (start here: Pitch-A-Bitch FAQ).
     
  4. Jun 20, 2012
  5. Hollygoelightly

    Hollygoelightly Dormant account

    Occupation:
    whatever I can
    Location:
    Germany
    Response from PM

    Just to let you know, I followed your suggestion and PM'd Jonas and he answered right away.

    Hope to be able to write more positive news about Mr Green later.

    Thanks for your help.
     
    1 person likes this.
  6. Jun 22, 2012
  7. Hollygoelightly

    Hollygoelightly Dormant account

    Occupation:
    whatever I can
    Location:
    Germany
    Resolved!!

    Thanks again for your help! Everything has been sorted out with Mr Green's casino.
     
    1 person likes this.
  8. Jun 22, 2012
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thanks for letting us know. :thumbsup:

    (I've updated the thread to "Resolved")
     

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