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Casino Complaint Mr green

Discussion in 'Casino Complaints - Non-Bonus Issues' started by bdbro, Mar 27, 2018.

    Mar 27, 2018
  1. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    Mr Green has been sitting on my winnings and blocked my account however are not informing me as to why or when they will pay me. I've been with them for years and used to be a vip but due to health haven't played for sometime.but am healthy again and started playing with a nice win on my first few deposits
    I use neteller and skill only so I am confused as to why they would do this
    Their rep hasn't been online for sometime hence this post
     
  2. Mar 27, 2018
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    You don't mention how long you've been waiting. If it's a week or a couple of days.
    It does sound odd that they will block your account though. They can be really slow but if they want to verify you again they could just say so.

    I hope you sent a pm to the rep even if he haven't been here for some time.
     
  4. Mar 27, 2018
  5. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    I can send a mail to my VIP at mrgreen and tell them to wake their rep here! Hopefully they can help you!
     
    Betreels Casino likes this.
  6. Mar 27, 2018
  7. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    It's been three or four days


     
  8. Mar 27, 2018
  9. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    It would be much appreciated.
    I've been with them for years and was a vip once so not sure why the sudden actions and delays


     
  10. Mar 27, 2018
  11. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Sent a mail to my manager now about the tread and a link here, hope a rep will show up here soon!
     
  12. Mar 27, 2018
  13. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    [thank you


    QUOTE="Temprush, post: 901894, member: 44638"]Sent a mail to my manager now about the tread and a link here, hope a rep will show up here soon![/QUOTE]
     
  14. Mar 27, 2018
  15. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Have you talked to chat or something? if you have don´t they have any answer why this is happening to you?
     
  16. Mar 28, 2018
  17. Mr Green

    Mr Green Accredited Casino Representative

    Occupation:
    Complaints and responsible gaming coordinator with
    Location:
    Malta
    The rep is here, hi everyone :)

    Sorry to hear about the issues connected with your pending withdrawal Bdbro. I will speak with our payments supervisor today and you will have an email with a full update on the matter during the afternoon.
     
  18. Apr 6, 2018
  19. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    Well I first got an email saying they cannot disclose at the moment and later got a mail that they require documentation of my source of wealth and income. I was not asked for such documents ever from any casino and mr green didnt ask when my deposits were lost just now since i had a 4k win.
    I fund my neteller and skrill and deposit and dont think this is something a credible casino does in such a way. They should have asked when i deposited and lost.
    I have always loved mr green and thought they were one ofthe best but this is utter rubbish and i will not submit such documents. Never been asked for anything so private at land or online .
    Its seems my money is not mine at mr green anymore. Also my account is blocked.
    Any advise or even opinions would help.
    Also, i am no newbie, ive been here for years.
     
  20. Apr 6, 2018
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I would be asking why they asked for the information, it has to be either a RG issue, or, more likely, money laundering concerns. If it is the second (as I suspect) then I would be asking the question of why it was only requested on withdrawal, if they had concerns about your funding source, then they should have asked for SOW documents on deposit.
    If you refuse to supply the documents, assuming there is no investigation ongoing with law enforcement, the money should be paid and your account likely closed. If there is an investigation ongoing then it will be up to the agency doing it if and when MrGreen can release the funds to you. If they refuse, ask them to show you in their terms and conditions or which law allows them to do that.
    FWIW you are likely to be asked for the same thing from other casinos, so it won't only be MrGreen.

    Edit: if your location is correct then you won't be subject to EU AML's so that will make it interesting what they say.
     
    bdbro and Mouche12 like this.
  22. Apr 6, 2018
  23. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Seems like asking source of wealth info will be the norm...
     
    GC_Konstantin likes this.
  24. Apr 7, 2018
  25. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
     
  26. Apr 7, 2018
  27. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Anytime you get a big win or make a large withdrawal, the casinos can make at their leisure to request this SOW or supply bank details.

    Submit a small withdrawal usually no problem.

    Because this SOW, AML, is a "grey area" they can implement it as they see fit (not always correctly)

    The UKGC need to clarify exactly what is needed to to prove AML, SOW, documentation etc etc, to make it clear to players and casinos.

    They also need to do away with the casinos who do "pending" withdrawals "reverse" withdrawals etc.
    Any withdrawal request should automatically be LOCKED.

    In this day and age where deposits are taken instantly, nobody should be waiting "days" with pending and reversals for there money.

    The casinos that have this practice of "holding" your money (hoping you will play it back and lose) need to be addressed themselves.

    The UKGC need a hardened gambler to work for them with experience.

    I have just sent my CV off.
     
    snorky510238 and Mouche12 like this.
  28. Apr 9, 2018
  29. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    I'm really surprised to the number of replies to my thread, I've been away for a while but in the past there would surely been many more replies with advice and opinions.
    Is this old news that such highly rated casinos are taking members of casinomeisters and their own long time, one time vip players for such an obvious rogue ride as not to pay out?
    They should have asked for the info when I made this and previous deposits.
    I feel this nullifies the requirements they claim is law. If they have such legal bindings payout and advise that you need this documentation before I can deposit again.
    Doesn't anyone care if meister members are being treated so unfairly by A casino we rank at the top? This being done by green, gives more reason to shout foul as if they can do it, nearly every other casino can and will do as i always thought green to be one of the best.
     
  30. Apr 9, 2018
  31. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Theres plenty of posts on the forum about this, I've already explained what to ask and what should happen, I'm not sure what else you want people to post, the answers won't change?
    What did they say when you asked them?
     
    Mouche12 likes this.
  32. Apr 10, 2018
  33. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    Ok, thanks.
    I'll update once I hear back from them
    I seem to have missed the posts where others have suffered this at green or others. My bad.
    I was hoping for some support, hence my post.


     
  34. Apr 10, 2018
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Heres one thread and its been spoken about on others, this one is the biggest though

    Videoslots source of wealth income etc etc etc
     
  36. Apr 13, 2018
  37. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    This problem with Mr Green has been ended from their side in a very unexpected manner, it kinda makes me nervous to be frank

    ##- Please type your reply above this line -##


    [​IMG]
    Hi Amyn,

    Thank you for your patience in this matter.

    Please note your account has been closed on a permanent basis as per a business decision. Your withdrawal of €4,115 has been paid to your Neteller account

    Taking into account your withdrawal of €4,115, your total lifetime losses on your account are €1,891. Please note that this sum has additionally been paid to your Neteller account resulting in a total payment of €6,006. You should receive these funds shortly, as per standard timeframes.

    The business decision to permanently close your account is final and cannot be reversed.

    Kind regards



    [​IMG]
    Sam
    Mr Green
    Email: This email is not visible to you.
    You must register/login in order to see the link. [8DZL2L-GMK4]
     
    Last edited: Apr 13, 2018
    GC_Konstantin likes this.
  38. Apr 13, 2018
  39. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    That is really strange. They must see you as some kind of threat and/or a huge pain in the ass...I find it weird they would give you your losses back too.

    Were you self excluded ever at one point?
     

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