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Bitch and Moan Mr Green

Discussion in 'Casino Complaints - Non-Bonus Issues' started by redsfan, Dec 2, 2016.

    Dec 2, 2016
  1. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Not really a complaint but a puzzle.


    Opened an account with Mr Green today. Looking at alot of different casinos at the min than what I normally play.

    Dont want a bonus but had to ask not to have a bonus as they basiclaly force you to have one. You cannot deposit without selecting one.

    I went on live chat about this and the agent removed this but then I asked why I couldnt deposit with Neteller. He replied that Neteller is not available on your first deposit but paypal was. Can any one explain the benefit of this to the casino to a player who does not want a bonus.

    Thanks:rolleyes:
     
  2. Dec 16, 2016
  3. Crosby

    Crosby Dormant account

    Occupation:
    Head of Casino
    Location:
    Malta
    Morning, Did you not get an option to opt out of the bonus? When opening a new account you should be asked to select a bonus Live, Casino or Sports. Were you not prompted to select one? Thanks, Crosby.
     
  4. Dec 16, 2016
  5. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Hi Crosby and thanks for replying.

    There was no option to not take a bonus.

    I went on live chat at the time and asked for no bonus, which the agent said I can set that for you, then I said I wanted to deposit with Neteller and they said Neteller was not an option for your first deposit.

    As I am only really comfortable paying with Neteller following having acard cloned, I asked the agent to close my account which he did.

    When I asked him to close my account, he asked if I was in control of my gambling :)
     
  6. Dec 17, 2016
  7. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    I hope you said yes, because if you didn't and you ever play with any other casino that is in any way affiliated or in relation with MrGreen they WILL refuse your winnings - But will happily accept deposits until you do win. If you ever close an account for gambling problem or if the account closure is perceived as such by the casino, you will then never be able to withdraw any money from any casino related to that casino (same platform, for example), but those casinos will gladly take your money until that happens. A Win-Win for them, a screw you Lose-Lose for you :mad:
     
  8. Mar 26, 2017
  9. merlinslair

    merlinslair Dormant account

    Occupation:
    website hosting/driver
    Location:
    United Kingdom
    Terrible

    Me green should be on the (we don't care or listen and do want we want rogues list) baffling casino this they did some unknown reason for me blocked My account and this was on the first day of joining lol with not even any response to why or reason I did contact them on the issue and gif some rubbish about the da t that I used PayPal and didn't register a credit card ? What sort of madness is that it asked what you want fro use at the start lol I finally got it removed and played free spins and won very little as always lol but on retiring s few days later to add some cash I was presented with yet another block and this time nothing not one response even through emails and messages they are a Terrible slot site and this is not the first I've heared nor just on here one sight I feel should be watched
     
  10. Mar 27, 2017
  11. Crosby

    Crosby Dormant account

    Occupation:
    Head of Casino
    Location:
    Malta
    Morning, I'm sorry you have experienced this. If you can PM me your user id I can look into it a bit further for you. I owuld like to know why this happened and resolve it for you and maybe send some freespins your way.

    Thanks, Crosby
     
  12. Mar 27, 2017
  13. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    I've been playing at Mr Green for years. But haven't played for a while now, since the the Neteller deposit option has disappeared.

    I'm now only offered card or PayPal, on any deposit, even on a straight cash deposit, without a bonus
     
  14. Mar 27, 2017
  15. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    thats weird i got Neteller option

     
  16. Mar 27, 2017
  17. Crosby

    Crosby Dormant account

    Occupation:
    Head of Casino
    Location:
    Malta
    You, cant deposit into Neteller on a first deposit because of bonus abuse we have encountered. You can make your second deposit using Neteller. We are looking at changing the Terms and Conditions soon which will then allow first deposit with Neteller. Hope this clarifies things for you. Thanks, Crosby
     
  18. Mar 27, 2017
  19. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Hi Crosby isnt me having issue with Neteller was brianmon further up :)
    im a long time mrgreen member and can use Neteller. :cool:
    and sounds like briamon used to be able as well ?
     
  20. Mar 27, 2017
  21. Crosby

    Crosby Dormant account

    Occupation:
    Head of Casino
    Location:
    Malta
    Ok, I'm waiting for Briamon to PM me ;)
     

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