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Payout Time Correction Mr Green - withdrawal times

Discussion in 'Accredited Casinos Updates' started by brianmon, Sep 24, 2014.

    Sep 24, 2014
  1. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    According to the review of mr green:-

    Reverse Time: 0 hrs
    Cashout Time: 1 hour (7am until 1am CET)

    I made a withdrawal request to Neteller at 15:35 today. 2 hours later, the withdrawal is still pending AND reversible.
    After checking the withdrawal screen they are actually quoting 1-2 DAYS for Neteller

    Mr Green - withdrawal times: ScreenHunter_89 Sep. 24 17.38.jpg,Sep 24, 2014
     
    2 people like this.
  2. Sep 24, 2014
  3. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Thanks brianmon...be grateful if you would please keep us updated with how long it stays in reverse and when it arrives if that's OK?

    Cheers

    Simmo!
     
  4. Sep 25, 2014
  5. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    It arrived at 11.30 this morning 20+ hours later, and was reversible during this time

    Mr Green - withdrawal times: ScreenHunter_91 Sep. 25 12.28.jpg,Sep 25, 2014
     
  6. Sep 25, 2014
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    anyone flagged up andy about that ? ?? ?
     
  8. Sep 30, 2014
  9. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Thanks folks.

    MrJ flagged this for me.
    I'm on it will get back to you.


    Cheers
    Andy
     
    4 people like this.
  10. Oct 2, 2014
  11. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Hiya

    Payments got back to me.
    The reason it was 20 hours is because you haven't yet been KYCed (sent in docs and verified your identity).
    Once that has been done you should find payments are approved within an hour or two.

    Cheers
    Andy
     
    4 people like this.
  12. Oct 3, 2014
  13. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I've been with Mr Green for quite a while. So I would have assumed I'd have submitted document long ago. If I haven't, then the payments department only needed to email and ask for them.

    I seems odd that they would delay a payment and leave it reversible for 20 hours because I wasn't verified, not ask for documents and then make the payment anyways
     
  14. Oct 9, 2014
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If you have a chance, try it again. I'll make a note on the accred page about KYC docs may delay a first time payment.
     
    1 person likes this.
  16. Oct 25, 2014
  17. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I have been waiting for a small payment since around 18:00 last night.
    It's hardly a problem, but I was expecting it in 1 hour, as that is what's listed here.

    I can't remember if my account was ever verified as I've been with them for 4 years or more.

    I would suggest the request for documents go out automatically when a payment is delayed due to verification.

    Also, it does seem my withdrawal can be reversed.

    Freddy

    Edit: I just got paid. So all in all a very decent 17 hour withdrawal. It's great, but not 1 hour :)
     
    Last edited: Oct 25, 2014
  18. Oct 30, 2014
  19. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Waiting

    I am also waiting now since 3pm yesterday - (21 hours) and my withdrawal is still pending..

    I have contacted Andy to clarify. Not my first withdrawal, but I am sure it used to be faster than this..

    I hate when the money is just sat there and cancellable :(
     
  20. Oct 31, 2014
  21. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Sorted by Andy :)
     
  22. Jun 13, 2015
  23. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    And I'm waiting yet again 24 hours so far.
    They used the excuse last time that I wasn't verified, even though I'd been playing AND withdrawing there for years, and they never contacted me to ask for my documents again.
    Plus the withdrawal IS completely reversible while pending, and NOT 0 hrs, as stated in the review here
    No wonder I rarely play there
     
  24. Jun 13, 2015
  25. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    pm andy he should help you with that , shouldn't have to run to him though but he's a good rep )
     
    1 person likes this.
  26. Jun 13, 2015
  27. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I asked CS after 24 hours, and they said they'd pass it on to the relevant department. After 36 hours I emailed support. never received a reply, but the money arrived in my Neteller account an hour after that. So all in all 37 hours pending and Reversible, and no explanation
     
    1 person likes this.
  28. Jun 13, 2015
  29. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Thats weird i withdrew to Neteller last Friday, took exactly 30 mintues.:)
     
    1 person likes this.
  30. Jun 16, 2015
  31. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Would be great if anyone has issues like this that you let me know via PM and include your username.
    That helps me investigate with payments team and make fixes for the future.
    Plus I can chuck you a bonus for helping us out of course.

    Cheers!
    Andy
     
    1 person likes this.

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