Please see chronology of events below
20th Feb - Opened an account with Mr Green, no issue, deposited and won £370.26 withdrew with no issue quickly. Then went on to deposit more Total deposits £510. Was not winning so reduced my deposit limit to £50
24th Feb opened account on winningroom, no issue, deposited £318, no win so decided to take a break for 30 days
26th Feb opened account with RedBet. Deposited £60 and won total withdrawal requested £660
Logged on to Mr Green to increase deposit limit,
no issue.
Logged on to REDBET following day and withdrawal not been processed but disappeared and £60 returned to account.
I contacted Redbet chat, who after being cut off twice, told me I had self excluded at winning rooms until 7.2.2022 so they had closed my account. Told them this was not the case and I had simply took a break for 30 days and was cut off chat.
Logged into Mr Green, account blocked, contacted Chat who told me the same and I was again cut off.
The following morning a contacted Winningroom on chat. Was told that I self excluded for 3 years on 7.2.19. I asked how this was possible as i had not opened the account until 24th Feb 2019. They looked further into the issue and found i had self excluded from Whitebet in 7.2..17
Firstly how was i allowed to open and deposit on 3 different sites over 7 days until this was picked up and also had 1 successful withdrawal it wasn't until a withdrew from REDbet that this was an issue.
Secondly i was unaware of the self exclusion from whitebet and i understand that this site is no longer open so how does it even still stand.
Any idea where I stand with all this sent message to support at all 3 sites 2 days ago but not heard anything yet.
20th Feb - Opened an account with Mr Green, no issue, deposited and won £370.26 withdrew with no issue quickly. Then went on to deposit more Total deposits £510. Was not winning so reduced my deposit limit to £50
24th Feb opened account on winningroom, no issue, deposited £318, no win so decided to take a break for 30 days
26th Feb opened account with RedBet. Deposited £60 and won total withdrawal requested £660
Logged on to Mr Green to increase deposit limit,
no issue.
Logged on to REDBET following day and withdrawal not been processed but disappeared and £60 returned to account.
I contacted Redbet chat, who after being cut off twice, told me I had self excluded at winning rooms until 7.2.2022 so they had closed my account. Told them this was not the case and I had simply took a break for 30 days and was cut off chat.
Logged into Mr Green, account blocked, contacted Chat who told me the same and I was again cut off.
The following morning a contacted Winningroom on chat. Was told that I self excluded for 3 years on 7.2.19. I asked how this was possible as i had not opened the account until 24th Feb 2019. They looked further into the issue and found i had self excluded from Whitebet in 7.2..17
Firstly how was i allowed to open and deposit on 3 different sites over 7 days until this was picked up and also had 1 successful withdrawal it wasn't until a withdrew from REDbet that this was an issue.
Secondly i was unaware of the self exclusion from whitebet and i understand that this site is no longer open so how does it even still stand.
Any idea where I stand with all this sent message to support at all 3 sites 2 days ago but not heard anything yet.