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Mr Green Payment Department Question

Discussion in 'Online Casinos' started by Mozaik, Jun 25, 2016.

    Jun 25, 2016
  1. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    Hi guys,

    I just requested a withdrawal through Mr Green. It wasn't my first withdrawal but I never had to verify my account previously. Probably has to do with my large win this time around.

    According to the player experiences here http://www.casinomeister.com/accredited-casinos-reviews/mrgreen.php withdrawals are processed rather quickly.

    My question is whether the Payment Department is working on weekends? Does anyone know this by any chance?

    I see they do process in weekends, but I first need to know what documents they need from me. I'm just hoping they will get back to me soon and I don't have the wait until Monday.:rolleyes:

    If anyone could clear this up, that would be much appreciated!
     
  2. Jun 25, 2016
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You're asking questions but are answering them yourself:D
    What was it you really needed to know?

    They will ask you for the normal documents. ID, proof of address and you to verify what you used for deposits. If you used more then one way to deposit you must show documents for each and every one.
    Live chat is really good there and I'm sure they will tell you all you need to know.

    Be aware though that they have had some hickups lately with verifications and sometimes the rep here have had to step in to solve the issue.

    No reversing please:thumbsup:
     
    1 person likes this.
  4. Jun 25, 2016
  5. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    I was a bit unsure as the verification button wasn't appearing. Since my post I've uploaded a scan of my ID and Utility Bill. And I just got confirmed that their payment department does indeed work 24/7.

    Could you clarify though what you mean with documents for payment methods chosen? I can provide them with anything they want basically, luckily got a scanner/printer.

    Does this concern screenshots of Neteller account for instance? I believe I've used my two different Skrill accounts (Merchant & Individual), Neteller, Paysafecard and my own Bank account in the past 48 hours.

    A bit of a hassle if that's the case, but I'll happily take snaps if I have to. No worries Tirilej, I already took major risks to get my balance up this far bet size wise lol
    Chance of reversing = 0.00% :thumbsup:
     
  6. Jun 25, 2016
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Wow, have you managed to use all of those deposit options? You're not a boring guy you:D

    You will need to get them verified all of them.

    Reversal 0 chance is like music. Now get going and get paid:thumbsup:
     
    1 person likes this.
  8. Jun 25, 2016
  9. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    Just made screenshots of all those payment methods and submitted them in advance. Took a good bit of my time, I wish they would be clear about what they exactly need from the beginning as even support couldn't answer that question.

    Mainly small deposits @ using all those deposit options with the exception of Skrill:thumbsup:

    So far it has been 8 hours since withdrawal request, and no word back from payment department. I guess if you're used to Redbet anything else seems like an eternity lol
     
  10. Jun 25, 2016
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I'm sure others, like me, would say the opposite when it comes to Redbet. Not with verifications but they have been slow with payouts.
    It's that thing with cashing out in the right time.

    Summer, vacations, verfication will make it take some time. All casinos ask for the same documents though, more or less.
    Maybe MrGreen will ask for a dna test too you'll never know :)
    It usually say what they want in their rules or FAQ if you have checked. At least it did with their old one I'm sure of it.
     
    1 person likes this.
  12. Jun 25, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Rule 1. READ ALL TERMS AND CONDITIONS BEFORE SIGNING UP
    Rule 2. Get KYC and verification of your payment methods done before first deposit to avoid any withdrawal delays.

    Complaining when it is too late does not help. :rolleyes:

    If you would have read all their terms you would have found this, I found it in less than 1 minute:

    Mr Green Payment Department Question: Capture 555.jpg,Jun 25, 2016

    Mr Green Payment Department Question: Capture 556.jpg,Jun 25, 2016
     
    1 person likes this.
  14. Jun 25, 2016
  15. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    Truth be told, I haven't played very much for the past 7 months or so. Let alone making a withdrawal @ Redbet. Are there any issues or changes I should be aware of? As far I recall, withdrawals always were within an hour if it was before midnight.

    And you never know @ DNA test lol

    Mr Green seems to have changed their website. I can't locate the FAQ, perhaps because it automatically shows the local version (Dutch in my case).
     
    1 person likes this.
  16. Jun 25, 2016
  17. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    I've been registered at Mr Green for about 3-4 years I believe. Had a few withdrawals without any hassle.

    Didn't worry about docs as I'd first have to win to be in a withdrawal situation. But this time it was a large win above 2000 euros forcing me to upload documents.

    I cannot locate the exact same wording though @ the terms and conditions.

    Shows somewhat different for me You must register/login in order to see the link.

    Anyway, I'm just being impatient as usual. Hopefully by Monday I'll have my withdrawal.
     
    1 person likes this.
  18. Jun 25, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    The T&C's are probably specific for each region. Your paragraph 3.3.3 says KYC needed for any withdrawal larger then EUR1000 or cumulative in excess of EUR2300.

    Maybe PM Patryck, their CM rep, to assist you. However, he does not work on weekends, hence it will be Monday before he reads it.

    I would be just as impatient for that amount , in fact for any amount. :D That is why I always get the KYC things done before my first deposit. Saves me all the hassle and grieve in case i "magically" make it to a withdrawal. Maybe something you want to do as well in the future.

    Mr. Green paid all my withdrawals in less than 1hr to Neteller, can't fault them on that one.
     
    1 person likes this.
  20. Jun 25, 2016
  21. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    I totally respect your wise words Harry but occasionally a new casino to me comes along offering a promotion that is only for the day or a limited time.
    I signed up to a new casino to me because of their football promo and if I had waiting 2-3 days or more for my docs to be verified I would have missed out on a lot of fun as well as a few nice withdrawals won specifically because of those deals.
    What is more important to me is the assurance that they will pay out once verified rather than a swift withdrawal
     
    Last edited: Jun 25, 2016
    2 people like this.
  22. Jun 25, 2016
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    To be honest, i never waited more than a few hours to be verified. At most casinos you can upload the docs directly and quite a few times i got the KYC confirmed straight after with a CS agent in their LiveChat.

    I also do not register with that many casinos as i am very happy with my current regular hang outs. A mere SUB or some extra FS do not entice me to have yet another account.

    Agree though, the most important thing is to get paid :D
     
  24. Jun 25, 2016
  25. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    I'm not sure that I would have signed up with Tonybet when I did had they not have offered 20 free spins during every game in the group stages of the Euro's. It was a great deal where you did not have to deposit and wager on those free spin winning if you didn't reduce the play through odds significantly,or to even x1 or less.
    But your right,these deals don't come along too often. :thumbsup:
     
    1 person likes this.
  26. Jun 26, 2016
  27. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    Thanks Harry! I'll keep messaging the rep in mind in case I still haven't received anything by Monday.

    You're probably right, but they always sent me quick Neteller/Skrill payments for any amounts below 500 EUR without even being verified.

    I usually keep my selection of casinos very limited. If they want my business they better pay super duper fast which should have been the case for Mr Green.

    Just hope the verification process goes smoothly. Apparently this is done by their payment department and not by chat support.

    16 hours and counting now...:D
     
  28. Jun 26, 2016
  29. t4llek

    t4llek Experienced Member

    Occupation:
    bartender
    Location:
    portugal
    I wd 27k€ (my biggest win online to this moment) on a sunday and monday during the day it hit my bank account, this was a bank transfer btw wich i find odd why it was so fast, but i requested a wd last sunday from energy and it also hit my bank monday afternoon, they both use worldpay(their processor maybe?) regarding bank trasfers ive never seen anything as fast as these 2 outfits, you are a ok with them.
     
    1 person likes this.
  30. Jun 27, 2016
  31. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    That's very fast indeed for such a large withdrawal. eWallets are usually much faster than bank transfers.
    And I'm sure they will, I never seen any serious complaint regarding Mr Green.

    Updates so far:

    - After around 34 hours I received a request from their Dutch customer support staff with the request to send them another few screenshots of my Neteller and Skrill account with my personal information visible on it. I sent them screenshots of the transactions in particular previously which did display my username and amounts sent to Mr Green. I would have assumed the receiving party could see my first and last name when I deposit at their casino. About 40 min after this message, I provided them with what they requested via their upload tool on their site.

    - After around 44 hours I received another message from their Dutch customer support staff that my screenshots have been forwarded to their payment department, and that it would take another 24-48 hours for their payment department to verify my documents. If no more documents are needed and approved I would receive my withdrawal within one business day on my Neteller account the mail said. Makes me wonder why my uploaded docs aren't sent to their payment department directly instead of having to deal with local customer support staff?

    - After around 49 hours (time of writing this) still no OK from their payment department or payment.

    Just sent a PM to their rep Patryk, perhaps he can help speeding up my withdrawal. Some nice soccer games on the menu today, and it's always nicer to watch with a bet.:lolup:
     
  32. Jun 27, 2016
  33. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    And now the final update.

    - Around 54.5 hours after the initial request I'm finally fully verified and received my withdrawal on my Neteller account.

    Thank you Mr Green and the rep Patryk for additional support.
     
    2 people like this.
  34. Jun 27, 2016
  35. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Good of you to wait for it also:thumbsup:

    Was it Patryk that made it happen or would you have been verified today anyway?
     
    1 person likes this.
  36. Jun 27, 2016
  37. Mozaik

    Mozaik Experienced Member webby

    Occupation:
    Student
    Location:
    Holland
    I would like to think Patryk made a positive contribution towards my withdrawal getting speed up as I got contacted very shortly by their customer support team leader regarding some confusion towards docs submitted, and just a few moments later I got paid.

    I wouldn't know if I would have got paid today either way so all credits to Patryk and customer support team leader.

    Thank you Tirellej! I hate playing the patience game, but I'm well aware reversals usually end up in a catastrophe.

    I'm just happy to be verified now, so I don't have to wait so long anymore:thumbsup:
     
    1 person likes this.
  38. Jun 27, 2016
  39. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    6 days and still in reversible, no bonus played, took 4 days to verify account which has been delayed due to the casino making an error, (finally spoke to Alexander and he acknowledged the error, he was great) but am still waiting for their "their" processor to approve my withdrawal, I did however reverse but was lucky to turn 2k into 4.5k now 10k, will not reverse again, not impressed.
     
    1 person likes this.

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