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Mr Green casino - responsible gaming warning

Discussion in 'Online Casinos' started by interlog, Sep 30, 2015.

    Sep 30, 2015
  1. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I guess that we're all used to the responsible gaming pop up warnings when having played for a period of time. At all casinos that I play at, this warning pops up when the game is paused.

    Not so at Mr Green casino. Midway through a spin on Dead or Alive (the first two scatters dropped in), the pop up appears telling me I have been playing for an hour. WTF? I pressed the OK button so that I could see the result of the spin (did I trigger the bonus round?) but the game then reloaded!! Again WTF??

    What is all that about? How bad of Mr Green to programme their website so that the pop up is shown midway through play and for it to reload the game? When the game reloads, it defaults to £0.90 a spin when I was playing at £0.09 a spin. Had I not noticed this, I could have pressed the spin button and gambled at higher stakes. Responsible gaming my @rse.

    I have made the rep of the casino aware of this topic so that they perhaps can comment and maybe fix the problem because until such time, I will not be playing at this casino again.
     
    5 people like this.
  2. Sep 30, 2015
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Well, i seen this message at mr.green. Never was any trouble for me, nor my page was reloaded. Strange. Did you PM'ed reps to investigate this issue? I am pretty sure if there is trouble happens on their end, Andy or Patryck will compensate you solid way.
     
    1 person likes this.
  4. Sep 30, 2015
  5. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I think it's been mentioned several time in the past. But nothing's ever been done about it.

    Also, if casinos/games suppliers were really responsible, the games would default to minimum stake when they were loaded, and there'd be no such thing as a 'Max Bet' button
     
    4 people like this.
  6. Sep 30, 2015
  7. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Good of you to make a thread... I also raised this at MrGreen's address..Been one of my pet peeves there and is the major reason why i am not playing there as often as i would otherwise do:)

    Note that it's indeed only with Netent games, i've tested this. Andy knows about it, and don't quote me on this, but i think he highlighted once that the regulator had something to do with it.. Mrgreen is Alderney or the isle of Man i think? Must say i am not really up to speed with them, but this is what i recall from past p.m.'s

    I am sure about the fact that Andy said he would chase this up, so i am hoping this thread speed's up the process :p
    If every MrGreen player would post here that they too are annoyed by it, we may just give Andy the "raw material" he could use to convince the right people ^.^
     
    Last edited: Sep 30, 2015
    3 people like this.
  8. Sep 30, 2015
  9. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    '' What is all that about? How bad of Mr Green to programme their website so that the pop up is shown midway through play and for it to reload the game? When the game reloads, it defaults to £0.90 a spin when I was playing at £0.09 a spin. Had I not noticed this, I could have pressed the spin button and gambled at higher stakes. Responsible gaming my @rse. ''


    This was getting on my tits yesturday as well. :(
     
  10. Oct 1, 2015
  11. lana.k

    lana.k Newbie member

    Occupation:
    Financial Services
    Location:
    bavaria
    I closed my Account because of this issue and the poor RTP today. I made 12 deposits in september and then yesterday i finally had a nice run on gonzo but then suddenly the stupid warning message showed up, i got disconnected from slot and lost my session. Unbelievable what they do to ruin someones gameplay. Half of my sessions last month i received the stupid "slot not available" error and then today that stupid gambling warning. Everymatrix ? never again !
     
  12. Oct 1, 2015
  13. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    They not everymatrix casino first of all.

    Come ooooooooooooooooooooooooooooooooon, really. I believed in same thing when i just start playing. That if i reenter slot or just reload page - my session will be different and result can be different. It does not matter. Really.


    Andy, people not happy with this warning message. You should do something mate :)
     
    1 person likes this.
  14. Oct 1, 2015
  15. lana.k

    lana.k Newbie member

    Occupation:
    Financial Services
    Location:
    bavaria

    Well what you believe or not believe is up to you. When i play a slot i want to decide myself if i leave or not.
    They are not Everymatrix ? That's good then but i still received many "slot not availble" errors.
     
  16. Oct 1, 2015
  17. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Even though officially, homerbert's statement is correct, i'm with you on the "broken session" feeling..especially as O.P. stated, when your playing DOA it's a huge pain after 400 featureless spins, to be booted (@interlog: especially when 2 scatters land lol! I had that too mate, and was fuming) and then log back in and see a new beginning..that's just not cool.

    Another thing homerbert's stated correctly, is his remark to Andy, i'd like to second that!:D
    Help us mate, we need this bothersome pop up gone or fixed so that it's the same as in all the other Netent-powered Casino's, Multi platform or not:)

    Lastly lana, I fear these rotten "game not available" pop ups are not exclusive to Everymatrix, but can occur on all Casino's that have Netent in their portfolio...true, twice now there was a big issue with Everymatrix, but still, normally they run pretty good.
    Some of the Casino's using their platform are great, take CasinoLuck and NextCasino for instance, both top notch establishments, and accredited on top, and i think it would be a shame if you missed out on those, simply cause you think Everymatrix sucks:)

    Basically, if you like Netent games, no matter where you play you will probably encounter these issues from time to time.
    MG download doesn't seem to have much downtime, but all the other platforms, except WMS and Novo maybe, seem to have some issues or downtime every now and then, especially where multiplatforms are concerned, but that is prone to tall technical things that are networked.
     
  18. Oct 1, 2015
  19. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Lol. My GF, you, lot of other people. All believe that this things not random... One day i wake up and find myself thinking that this 'not available' message not by random, and this spin should pay me thousands, so casino disable it :D
     
  20. Oct 1, 2015
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Random have nothing to do with a good or a bad session.

    I start over again if a game dont pay. That doesn't mean I don't think they are random. We think and play different but no matter what we probably have the same outcome...we lose :D
     
    1 person likes this.
  22. Oct 1, 2015
  23. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    You did not understand their posts :D

    They think, that if you reload page...Something change in game :D

    No offence, i have some other believings which are scary even myself sometimes :)
     
  24. Oct 1, 2015
  25. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Yes, something change in the game. It's a different session.
    It can be better or it can be worse but it is not the same we played.

    We want to make the decision....at least as long as we have any money left ;)
     
  26. Oct 1, 2015
  27. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    I'll better go sleep. Really :D
     
  28. Oct 1, 2015
  29. lana.k

    lana.k Newbie member

    Occupation:
    Financial Services
    Location:
    bavaria
     
  30. Oct 1, 2015
  31. Jakestar

    Jakestar Senior Member

    Occupation:
    Aircraft Pushback Driver
    Location:
    Australia
    Yeah nothing worse than the session restarting, especially when you're on a roll etc. when something like that happens to me midway through a spin, I always check the game history like for example in your case, I would make sure the history showed the 2 scatters as you saw before it refreshed - for peace of mind. If the last game does not show the 2 scatters, I would be straight onto live chat.
     
  32. Oct 1, 2015
  33. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    I completely agree with you folks.
    The way the pop up works is a major pain in the neck.

    It's not something we've actually been able to control or of course we'd have dropped it immediately.

    A few of us on here have been discussing this for about, oh 18 months now - I am told that we are finally close to a solution with our platform.

    I'm crossing my fingers, but I'm not exactly holding my breath.

    I'll let you know when I know something more.

    Cheers
    Andy
     
    4 people like this.
  34. Oct 1, 2015
  35. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Morning Andy, I am glad you've popped on today as I have a real quick query when you get chance please.

    I got the offer for 125 FS via (Mr Green Inbox) for a £/$/e 20 deposit, support said I'd qualified for it if I got the message.

    The part I don't understand is when I checked the T&C's it reads like I am a new player and mentions that I would get a 100% deposit match as well as the FS ??

    I am not a regular depositor, only made a handful of deposits but I am not a newbie either??

    Please could you look into this for me - Thank you :D

    PS: Posted in forum rather than PM in case any other members have this query!

    Best Regards

    Jon
    Edit: User name sent via PM - So had to PM after all lol, what am I like, don't answer that anyone :p :p
     
    Last edited: Oct 1, 2015
  36. Oct 1, 2015
  37. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Occupation:
    Casino manager
    Location:
    Malta
    Thanks Jon

    I'll have a look.
    Will get back to you asap.

    Cheers
    Andy
     
    1 person likes this.
  38. Feb 6, 2017
  39. worldlad

    worldlad Crybaby McCryface

    Location:
    Who gives a shit
    So they get feedback on an issue which is annoying people, they let it continue then you close your account... Brilliant :) Glad you took a stand.
     

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