Regarding the quite unorthodox request for the ID verification, without going into details about the person, this is our take:
- The customer in question was unable to provide us with proper ID (Driver’s license or Passport).
- A birth certificate is not a valid form of identification. What other casinos do are irrelevant, we need to have a proper ID to follow our licensing requirements.
- The above is underlined by the provided birth certificate itself with the text “Warning: A certificate is not evidence of identity”.
- Therefore, he was asked to either get a couple of family members OR a partner OR an employee to sign a form - acting as people verifying this customer's identity. They were of course required to send in their ID's for us to be sure that they are over 18 years of age.
We understand that our customer(s) might find this odd, but at this moment this is the only method that we can use to identify a customer who has not got a passport or driving license.
We hope this gives a satisfactory reply on the question on the identification.
As always, should you have any question please do not hesitate to contact our Customer Service (support@mrgreen.com)
Best regards,
Jonas at Mr Green
- The customer in question was unable to provide us with proper ID (Driver’s license or Passport).
- A birth certificate is not a valid form of identification. What other casinos do are irrelevant, we need to have a proper ID to follow our licensing requirements.
- The above is underlined by the provided birth certificate itself with the text “Warning: A certificate is not evidence of identity”.
- Therefore, he was asked to either get a couple of family members OR a partner OR an employee to sign a form - acting as people verifying this customer's identity. They were of course required to send in their ID's for us to be sure that they are over 18 years of age.
We understand that our customer(s) might find this odd, but at this moment this is the only method that we can use to identify a customer who has not got a passport or driving license.
We hope this gives a satisfactory reply on the question on the identification.
As always, should you have any question please do not hesitate to contact our Customer Service (support@mrgreen.com)
Best regards,
Jonas at Mr Green