Mr Green Affs 4 Months late no-pay

dunover

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Right, as you will be aware Bonnier (Evoke, RebBet Vinnarum etc) moved to MrAffs back in early summer.
I used to do OK from Bonnier and the revenue dried up immediately afterwards, but that's another story.

Affiliates will know that you need 2 MrAff accounts, one for MrGreen and one for Evoke.

So I am due payment on both accounts which hasn't turned up yet.

Cue 5 weeks and an e-mail thread of 25 messages starting in September and still nada, fuck-all.

First problem was that during migration the name of my bank account changed from my name to 'dunover'. This was given as a reason for failed transfer attempts. This was subsequently put right and still they failed.

So I changed to Neteller, simple you'd think with just 3 details, name, e-mail and A/C no? Apparently not, still bugger-all after allegedly making an attempt to pay. Works in all other aff accounts I use Neteller for.

So back to bank details. Again, failure, despite them working in tens of other accounts.

More e-mail exchanges with Emil who at least tried to assist. Suggested that my BIC/Swift code was wrong, as it was 8 digits and many outside the UK are 11. No, I explained, it's 8 in the UK and it works with other accounts, every time. (I think they were clutching at straws to find a reason.)

So was asked to change back to Neteller last month, supplied the details and they put them in my account, correctly.

Still sod-all.

And guess what?? The affiliate manager has left. Brilliant. So I am stuck here still being owed payments from both accounts dating back months, with no point of contact.

This programme is a joke, clearly doesn't give a flying fuck about my issue. To say I'm frustrated and pissed-off is an understatement. It's not a huge amount, but it's the convoluted and tedious procession of bullshit over something that should be so simple. Netrefer I know do have issues sometimes if the payment is Neteller and it consists of more than one month's money at a time. It happened at Leo Vegas, manager sorted it after a few attempts while on Skype to me. Same happened at Heroes, aff manager sorted it first time.

I have to say this is the worst incompetence I have dealt with since becoming an affiliate.

November, still owed commission dating back to June and July. :mad:
 

dunover

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Casinomeister

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Nope this is Jelena Oceretova - but she has not logged in for over a month. Not good.

And what a shame, Mr. Green used to be an outstanding casino/affy program. This is not a good sign.
 

dunover

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May need some contact from your good self then to establish what's going down. May or may not be something to do with the possible Hills takeover. Who knows. I just want payin'
 

Mr Green-Redbet_Customer supportRep

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Good Morning and Happy Friday :)

Step by Step:
1) All Bonnier accounts were moved into Mr Green system in April and several informative emails were sent regarding migration and its consequences, i.e. we were kindly asking every single affiliate to login and check all the details in the account/ change tracking links. Everyone who has even been undergoing transition knows, that process is not easy and involves a lot of manual work, therefore we needed a bit of help from affiliates to make it as smooth as possible. "my bank account changed from my name to 'dunover'" was one of the common issues which upon logging in into the account could be easily edited.
2) Under the company policy, we as affiliate managers are not allowed to touch payment details of affiliates and if any changes are needed, we always ask affiliates to do it themselves in order to avoid this sort of issues. From our side we always double check it after and address if any mistakes are seen. We have affiliates all over the world and same goes to bank accounts, every country has different rules etc, that sometimes makes it extremely difficult to know by heart how each country operates and we believe its fair to leave to check the payment details to affiliates.
3) Payments are being done by external payment company, which please believe has no benefit or anything other bonus by skipping to pay your commission. Situation of payments being rejected can easily be caused by the receiving bank/ skrill/ neteller due to different reasons and please be assured its not because we dont want to pay your commission. Contacting the receiving institution in most cases helps to solve the situation instantly. This problems are unfortunately happening and we always try to assist in them as much as we can.
4) All affiliate managers in Mr Green are taking care of both Evoke brands and Mr Green and each affiliate has its own person of contact, and I believe Emil was yours. The reason of him leaving is not connected to your commission.
5) Please PM me and I will send you over my Skype name and we will try to solve this situation today.

Hope I covered most of the issues addressed.

Wishing a great day,

Jelena
 

Casinomeister

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Thanks for this, Jelena. That was very helpful.
 

dunover

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Good Morning and Happy Friday :)

Step by Step:
1) All Bonnier accounts were moved into Mr Green system in April and several informative emails were sent regarding migration and its consequences, i.e. we were kindly asking every single affiliate to login and check all the details in the account/ change tracking links. Everyone who has even been undergoing transition knows, that process is not easy and involves a lot of manual work, therefore we needed a bit of help from affiliates to make it as smooth as possible. "my bank account changed from my name to 'dunover'" was one of the common issues which upon logging in into the account could be easily edited.
2) Under the company policy, we as affiliate managers are not allowed to touch payment details of affiliates and if any changes are needed, we always ask affiliates to do it themselves in order to avoid this sort of issues. From our side we always double check it after and address if any mistakes are seen. We have affiliates all over the world and same goes to bank accounts, every country has different rules etc, that sometimes makes it extremely difficult to know by heart how each country operates and we believe its fair to leave to check the payment details to affiliates.
3) Payments are being done by external payment company, which please believe has no benefit or anything other bonus by skipping to pay your commission. Situation of payments being rejected can easily be caused by the receiving bank/ skrill/ neteller due to different reasons and please be assured its not because we dont want to pay your commission. Contacting the receiving institution in most cases helps to solve the situation instantly. This problems are unfortunately happening and we always try to assist in them as much as we can.
4) All affiliate managers in Mr Green are taking care of both Evoke brands and Mr Green and each affiliate has its own person of contact, and I believe Emil was yours. The reason of him leaving is not connected to your commission.
5) Please PM me and I will send you over my Skype name and we will try to solve this situation today.

Hope I covered most of the issues addressed.

Wishing a great day,

Jelena

No, I never said the commission wasn't paid because he (Emil) left but it broke the line of communication and I wasn't told until I realized when my mails bounced!

If you were aware the migration could somehow corrupt our payment details in our accounts, which could then cause issues , we should have been told. Once affiliates enter their details and have been paid correctly what reason would they have to go back and check them? It's all very well saying 'the account could be easily edited' but how would we be aware there was a possible issue - we trust the migration would copy the details correctly.

It also doesn't answer my point about the fact my Neteller/Bank details are identical to other Netrefer accounts which work - every time.

But thanks anyway, I have been skyped by your head of affs now who is trying to resolve this.

Cheers.
 

Mr Green-Redbet_Customer supportRep

Senior Affiliate manager
Joined
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Location
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"If you were aware the migration could somehow corrupt our payment details in our accounts, which could then cause issues , we should have been told. Once affiliates enter their details and have been paid correctly what reason would they have to go back and check them? It's all very well saying 'the account could be easily edited' but how would we be aware there was a possible issue - we trust the migration would copy the details correctly." - and we did ask to check all the details in the accounts, in the newsletters we were sending out to every affiliate.


"It also doesn't answer my point about the fact my Neteller/Bank details are identical to other Netrefer accounts which work - every time." - there were situations where payment solutions were declining commission , simply because the NOTE on the transaction was not clear/confusing for them. More often is happens in the jurisdiction where the bank/payment systems are taking every transaction with a decent level of security checks. Therefore I would not assume that if it works with one account it will automatically work with the second one, unfortunately. And it has nothing to do with casinos or affiliate managers being tricky its, systems which unfortunately tend to fail from time to time.

Fingers crossed you will get your commission very very soon! :)

thank you
Jelena
 

dunover

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Well I received a few amounts via Neteller for the Evoke money owing, October's, August's and July's but not June's which is the biggest one outstanding! Nothing from MrGreen's outstanding money though. Weird. Christ knows what's going on, but at least it's some progress.
 

dunover

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"If you were aware the migration could somehow corrupt our payment details in our accounts, which could then cause issues , we should have been told. Once affiliates enter their details and have been paid correctly what reason would they have to go back and check them? It's all very well saying 'the account could be easily edited' but how would we be aware there was a possible issue - we trust the migration would copy the details correctly." - and we did ask to check all the details in the accounts, in the newsletters we were sending out to every affiliate.


"It also doesn't answer my point about the fact my Neteller/Bank details are identical to other Netrefer accounts which work - every time." - there were situations where payment solutions were declining commission , simply because the NOTE on the transaction was not clear/confusing for them. More often is happens in the jurisdiction where the bank/payment systems are taking every transaction with a decent level of security checks. Therefore I would not assume that if it works with one account it will automatically work with the second one, unfortunately. And it has nothing to do with casinos or affiliate managers being tricky its, systems which unfortunately tend to fail from time to time.

Fingers crossed you will get your commission very very soon! :)

thank you
Jelena
Well, another week goes by and nada. It's odd how the small amounts worked and the bigger ones (due before the smaller ones!) have 'failed' again.
The days turn into weeks, the weeks into months...…

First had a line of communication about this opened up back in September, 2 months later it appears paying me is an insurmountable problem.

I know this could be resolved if they really wanted it to be, as similar Netrefer aggro occurred at Heroes and LV as I said in the OP, which were resolved and paid same day.

Is it unreasonable to ask that after 5 months somebody actually grasps the nettle here and makes it happen??

Please can we update the title to 'Mr Green affs 5 months late no-pay' for purposes of accuracy?
 

dunover

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Well, this was finally resolved today when all the outstanding payments came through via Neteller. This was because their head of affs became involved and even then it took nearly a month to find a way of making the payments. It wasn't so much the money but the annoyance of having it on my 'aggro list' for so long, which is clear - for now! :thumbsup:
 
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