1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Question Mr Green Account locked for investigation!!

Discussion in 'Online Casinos' started by Mehmet, Jul 11, 2013.

    Jul 11, 2013
  1. Mehmet

    Mehmet Dormant account

    Occupation:
    I dont know
    Location:
    Netherland
    Hi. I have a account on mrgreen and it is locked today when i was playing. I had make a withdrawal for 800 euro and i have money like 5K on my account. So my account is verieffied. And i get this mail.


    Hello Mehmet,

    Thank you for you for your email.

    I can see we have now received all documents and thank you very much for sending them into us. Your winnings are on there way over to you.

    I hope you enjoy your winnings.

    Kindly reply to this email if you want to get in touch with us regarding your enquiry.

    Kind Regards,


    This mail have they send yesterday.. But then i was playing today and my account was locked. So i get this mail..




    Hello Mehmet,

    Thank you for your email.

    Your account has been locked as we had received a notification from our payments processor that you had reversed transactions on this payment method.

    can you please explain this for us to proceed?

    Kindly reply to this email if you want to get in touch with us regarding your enquiry.

    Kind Regards,



    So i dont really understand what they are saying here?? So i just say sorry i dont understand the question, and they send a mail back






    Hello Mehmet,

    Thank your for your email.

    Your account is now under investigation with our security team, we will email you back once we have a update.

    Kindly reply to this email if you want to get in touch with us regarding your enquiry.

    Kind Regards,




    So i told them you cant close my account for nothing it is like you steal money from a person but on the internet, and they send me this.



    Hello Mehmet,

    Thank you for your email.

    We can close your account here at Mr Green as we are running a investigation, i can not at this time give you a time frame but we will try to investigate this as soon as possible. We will get back to you once the investigation is complete.

    Kindly reply to this email if you want to get in touch with us regarding your enquiry.

    Kind Regards,




    What the hell is happening now??
     
  2. Jul 11, 2013
  3. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    Seems like they may have found some evidence relating to charge backs. Have you ever disputed any payments or charges on the credit card/depositing method you used to deposit at their site?

    (for that matter... have you ever charged back deposits to any vendor for any reason that may be affecting you here?)
     
    2 people like this.
  4. Jul 11, 2013
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Seems English is not your strongest language, so to be sure i'll reply in Dutch

    Wat ze zeggen, na in eerste instantie je uitbetaling te hebben toegezegd, is dat er bij de methode waar je naar uitbetaald hebt berichten komen dat je op een eerder tijdstip een "charge-back" hebt gedaan.

    Dit betekent dat je een volgens jouw illegale transactie hebt aangevochten, wat kan betekenen dat je of fraude hebt gepleegd, of echt een poging tot "diefstal" van je account hebt teruggevorderd.

    MrGreen wil voor dat ze betalen eerst weten welk van de twee gevallen aan de orde is
    Als ze er namelijk achter komen dat je een fraudeur bent, zullen ze hooguit je deposit teruggeven, zeker geen winsten, als je een legitiem probleem had, dan gaan ze je winsten in principe wel betalen.

    Je kreeg zelf de kans om het nader te belichten, maar jouw antwoord was dat je het niet begreep, dus hebben ze meteen alles geblokkeerd en zoeken het nu zelf uit met de Money-merchant.

    Als je zelf contact met ze op neemt om uit te leggen wat het geval is dan versnel je wellicht de gang van zaken.
     
  6. Jul 11, 2013
  7. Mehmet

    Mehmet Dormant account

    Occupation:
    I dont know
    Location:
    Netherland


    No i have make depositt with Ideal you can never charge back with this payment methode.. I haven't do that i have deposit money and only play slots and i have make 3k wins now have 5k on account and 800 on withdrawal pending!! Its rediculous!!
     
  8. Jul 11, 2013
  9. Mehmet

    Mehmet Dormant account

    Occupation:
    I dont know
    Location:
    Netherland



    Sooweyy!! Was gewoon een storting via ideal, ik zal nu contact opnemen met mrgreen, dankjewel voor je hulp!
     
  10. Jul 11, 2013
  11. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    If you are not getting the answers you need through the regular support avenues (remembering that sometimes all you need is a few days patience) you could always try PMing the rep here.

    Jonas shows as not having been here for a while (a pm may solve that ;) ) . Aliatam (their affiliate manager) has been on here more recently.

    Jonas: http://www.casinomeister.com/forums/members/jonas.html

    Aliatam: http://www.casinomeister.com/forums/members/aliatam.html

    It's possible Incrediblestuff just suggested all that of course. :) (can the curious get an english translation of your advice pls? )
     
  12. Jul 11, 2013
  13. Mehmet

    Mehmet Dormant account

    Occupation:
    I dont know
    Location:
    Netherland



    I had deposit a week ago 200 euro's and i had lose all of my money, so i had go to the bank to get the money back, and i really get the money back.. I think that was the problem.. So now i dont know what to so..
     
  14. Jul 11, 2013
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OH dear! That alone seems to have resulted in either an unfulfilled transaction or chargeback. They can now effectively do what they like with your account. You've handed them that right. You will very unlikely be paid anything but they will refund your deposits - standard practice when casinos suspect fraud or danger of chargebacks at a later date.:(
     
  16. Jul 11, 2013
  17. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    :thumbsup:

    @ Iano

    yes, we basically said the same thing, although i did not point him at their rep, i did tell him to contact them as soon as possible to try and resolve the issue
    Basically what i said translated by Google and pimped by me was :


    What they are saying, after initially having accepted your withdrawal is that the method you used to withdraw has indications that a "charge-back" was done at an earlier time

    This means that you have either commited a Casino-Fraud or really challenged an attempted "theft" or illegal transaction on your account there.

    MrGreen first wants to know which of these two possibilities has occured.
    If they find a case of fraudulent activity, they will return your deposit at best, but certainly no winnings and will block your account for good, if you had a legitimate problem, then they will surely pay your winnings.

    You have got the chance to further illuminate your case the problem was that you did not understand their question initially (or so it seemed), so they immediately blocked everything and are investigating it themselves, with the Money-merchant.

    If you take up contact with them to explain what the case is, then you may accelerate the course of events.
     
    1 person likes this.
  18. Jul 11, 2013
  19. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Well, that is too bad, like dunover said above this will most likely result in your account being permanently closed and your winnings confiscated.

    If you are lucky they will refund your deposit, but if they feel you were attempting a malicious fraud, instead of what by your post, indicates a gambling problem, you will be S.O.L

    I would make sure you clear this up, as it will happen in pretty much any casino you will sign up from now on.

    Sounds like councelling is what you need, a break from gambling being the first step.
     
  20. Jul 11, 2013
  21. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Can i chime in here? It ticks me off, this new chageback my losses wave.

    If you have a gambling problem and are playing out of your debts, Mr Green is one of the few casinos that set your "green gaming" parameters at the point of registration alone. not to mention the fact its easily accepible from practically everywhere on their site. This is exactly the kind of case i pointed out in another thread with relevance to bogus chargebacks.

    A chargeback damages us - credit card companies (VISA) and even worse with mastercard give us a minuscule amount of space for chargeback transactions before they ban our business as fraudulent effectively blocking the business from being able to transact on the internet.

    Inquiring a chargeback because you lost funds you deposited on your own free will, after being given an option to limit your habit every step of the way, is just completely unfair to the business that is offering you a service and all possible tools to control yourself.

    You are effectively claiming your money was stolen because you did not manage to win from your risk - surely you must have known that this is not right. And since charge-backs take days to reach the operator, in your case it so happened that they received a request for deposit charge-back when you had winnings in your account. So you want your cake and to eat it too - quite literally.

    And if you hadn't won - Mr Green would be stuck with a chargeback on their books, with a deduction of profits they deserved to have by being 100% honest and offering a service you very consciously requested. They would ahve also paid all the deposit, chargeback and revenue share costs to the game suppliers on your behalf.

    This is exactly the reason why credit card purchase forms are the new wave of requirement and KYC process is getting more and more stringent by the minute.

    Ease up on the unfair player practices in order to have a more lenient casino experience with accredited operators. If they do return your deposits it will be very big of them and my green hat's off to Mr Green in that case.
     
    5 people like this.
  22. Jul 11, 2013
  23. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    igor, mr green is no angel i can vouch for that, there are many threads about them concerning id docs ) im not saying about chargebacks or anything like that but i will state on here mr green is isnt so green when it comes to id problems there lazy full stop !
     
  24. Jul 11, 2013
  25. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Yes, I first thought "Oh, another Mr Green issue", but it's plain stupid that the OP has recuperated his losses by asking for a charge-back:eek2:
     
  26. Jul 11, 2013
  27. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    For the record i also agree chargebacks are a big no-no, only to be used as an extreme measure to prevent yourself from being de-frauded.

    I feel this O.P. is a younger person, and already sunk into a Gambling problem due lack of responsibility and knowledge.

    No excuse though, this will probably be a good lesson, hope he will learn from it.
     
  28. Jul 11, 2013
  29. Igor82

    Igor82 Senior Member

    Location:
    Malta
    I'm not going to turn this into an argument about Mr Green, and i don't know they practices in-depth in terms of verification, but did you ever stop to think that these ID problems and seriously stringent process is in the least partly due to cases like above?
     
    1 person likes this.
  30. Jul 11, 2013
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Sorry, that is not relevant to this thread. Your opinions of Mr. Green are pointless - they are doing what ANY casino would in the circumstances. The OP in my opinion is a fraudster and should be censured on here. He will get his deposits back because I believe they are obliged to if they neutralize an account. If they didn't, even given the bent way the OP worked here, they would be liable to get charged back legitimately as the OP would have a case to do so. It covers the casino's a$$.
    Igor - you'd return the deposit in these circumstances in order to wash your hands of the matter?
     
    1 person likes this.
  32. Jul 11, 2013
  33. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    no it hasnt got to do with the op ( if hes a fraud like you suggesting ( no proof ), ive said nothing about chargebacks or whever the op is or isnt wrong , but mr green is a nightmare with id docs & can & will give you the run around , me & chuzzle had the same issues within this group months apart aswell so it shows nothing has changed there , its fine for them to ask for docs & yes if he/she did make a charge back then its there own fault , but still theyre a nightmare with id docs.
     
  34. Jul 11, 2013
  35. Igor82

    Igor82 Senior Member

    Location:
    Malta
    I really wish the player recognises his state of affairs, especially if he is young of age and manages himself before it gets to a point that may have very long lasting repercussions. That said, my post was about their green gaming which directly correlates to what seems to be player's addiction at this point and freely and openly helps a player mange their limitations when registering which isn't common - and not about their verification process and ensuing difficulties some players may have experienced.
     
  36. Jul 11, 2013
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, as I said it has bugger-all to do with ID verification, the last chap has gone off at a tangent. Taking lessons from VWM lol....:eek2:

    Did you see my last question to you in my post before this Igor?
     
  38. Jul 11, 2013
  39. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    Ooops. Why on earth did you do that? You lost the money fair and square, then asked to bank to give it back to you? Why?
     

Share This Page