Mr.Bet big customer service problems

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Verify before you deposit always. That will be law for UK players come May anyway but it prevents these type of problems continuously coming up.

OP seems to be from Finland, would expect that it's only demanded from UK players and it's hell lot of more work when you need to verify players beforehand. Doesn't it also only need to be ID and Address verified? That can be done quite much electronically what many casinos do already.
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
This is fucking shit!!

I deposit 500€, i play roulette like 1h a 50€ / spin, i won 2700€

I try to withdraw... thay say that i CANT because roulette wager is not allow...

Whatta FUCK?! I have raw deposit money, support say that you need to wager that 1000€ To double... i continue roulette and ask why the wager is not going down., they say is not allowed to play raw money deposit a roulette and wager

WHATTA FUCK?!

@Casinomeister please answer something for this... is this a real?

They also say that all withdaw they will take 10% because i dont have a wager my RAW deposit and over 2000!!!! Raw money wins
 
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Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Sounds nice and honest place..... This is under their bonus terms, probably they use the same rules to wagering your raw money deposit:

7.10.3. Wagering at Video Poker, roulette (any roulette) Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements.

Their terms in general look so messy that you have to have them on other screen all the time to see huge list of games and rules, wouldn't play there but really hope you get things sorted. IMO they should mention these kind of rules also elswhere than in bonus rules as you don't use bonus.... But as been reading your experience about this casino, wouldn't hold my breath that they don't refer to this in wagering requirement (bonus not mentioned in this sentence even it's under bonus terms).
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
Sounds nice and honest place..... This is under their bonus terms, probably they use the same rules to wagering your raw money deposit:

7.10.3. Wagering at Video Poker, roulette (any roulette) Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements.

Their terms in general look so messy that you have to have them on other screen all the time to see huge list of games and rules, wouldn't play there but really hope you get things sorted. IMO they should mention these kind of rules also elswhere than in bonus rules as you don't use bonus.... But as been reading your experience about this casino, wouldn't hold my breath that they don't refer to this in wagering requirement (bonus not mentioned in this sentence even it's under bonus terms).

Yes this same wagering rule is on the raw no-bonus money. And even the system is not working... i had 2200€ win in my account, the wagering say that i can withdraw 1800€ - i test it to play 200€ (video slots 4€ bet) more to get a more wager... after that the system say that i can withdraw 1600€ :D So i lost with this rule like 400€ because they also take a 10% fee if you don't wager your raw deposit.. and it is from TOTAL your balance, if you won like 5000€ they will take 10% of the 5000€ balance

but lucky, i was winning like 1800€ and got the money so it's not big deal but DO NOT play on this casino
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
GR8 you got lucky :) And good recommendation not to play there. Always makes happy to see casinos who defend their horrible terms to get beaten when player who is forced to play more get luckier and then withdraw more :)
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
And the chat persons are terrible... they copy paste only the same rules and answer like "This is just a normal thing, this is how the system works"
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
That Mr.Bet has 2x wagering on SLOTS on raw deposits really need to be addressed. Many people only play live casino.

One more hilarious thing from their t&c: Wagering on popular slots with high RTP (such as Book of dead) only counts for 70%.

Stay away from Mr.Bet
 
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