Mr.Bet big customer service problems

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
I have huge problems with Mr.Bet casino.


I play 29.3.2019 - won 670€


Request withdraw 29.3.2019


Support is asking documents 5.4.2019

- Please send a ID with selfie

- Please send a utility bill

  • Please send a neteller screenhot

I send ID with both sides, i send a mobile phone utility bill, i make a selfie with ID (So a little bit extra also)


Then the show starts:


"You need a neteller screenshot" - this case take 2 days. I use Rapid transfer with visa so i dont even have neteller account. After 2 days the support says "sorry, it is our mistake... you dont need neteller"


Then the support is say that mobile phone bill is not a valid document.. i ask why: "well... it just dont". Then they ask me send a bill of taxes , bill of home insurance with STAMPS. We don't use any these documents here in finland. I have a electric bill, but because it is possible take 4 months period it was 2 weeks too old. I ask is it possible because i get a new bill after 1 month.


The support say that he can ask this.. i wait 3 days... and all documents are approved.


Then starts a new show.


I try make a withdraw, it is failed 3 times. There is no any error. I ask chat why this is failed.

Support only say "you just need to wait, it is completed and all documents are approved and you will get the money 1-3 days"

I personally check in history and it says "withdraw is FAILED!"


--> Support recommend i need to wait 3 days because there is no people helping about this. But there is no any problem, all are ok!


Then there is a notification that if you are withdrawing back to visa card, there must be a 1€ verification to visa card. Sure, it is ok.. i make a deposit 1€ to get my visa ok.


Starts a new problem: because i have a 1€ deposit, i can ONLY withdraw now 610€ (670€ winnings) because i make a 1€ deposit. I need wager 50€


Ok i leave that 50€ in account because i just want my money out. I make a completed withdraw 8.4.2019 and the site is saying normally that all documents are approved.. i think YES, finally! I will get my money back


Now things go funny. I got now email today 9.4.2019:


Hello Ville,

Thank you for sending us requested documents. Be advised to provide the utility bill not older than 3 months, and please send an additional document that can prove your identity, such as driver license or passport. Awaiting response from you and thank you for cooperation indeed.


Best regards,

Manager of the game club, Carlos.
 
Last edited by a moderator:

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
I have withdraw problem with Mr.Bet casino


I won 670€ , they say that i can withdraw the money in my visa (deposit made by rapid transfer) but i need confirm my card a 1€ deposit.


I make that 1€ deposit successfully.


Now the intresting part:


I make a 610€ withdraw because i want to play 50€ later and leave that on my balance.


Withdraw is completed and i LOOSE that 50€ because i didn't wager 1€ amount 2x = 2€. Because i make a withdraw now and i didn't make a wager, they will take 10% feed = 50€


So i make a 1€ deposit, and loose 50€ for playing NOTHING
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Please do not cross post. Thank you. Threads merged.
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
So your withdrawal was finally approved?

Yes 5min after when i make this thread.. they say the documents are now ok, and 2h before they say that my documents are not ok

There is also a second problem:

I won 670€ , they say that i can withdraw the money in my visa (deposit made by rapid) but i need confirm my card a 1€ deposit.


I make that 1€ deposit successfully.


Now the intresting part:


I make a 610€ withdraw because i want to play 50€ later and leave that on my balance.


Withdraw is completed and i LOOSE that 50€ because i didn't wager 1€ amount 2x = 2€. Because i make a withdraw now and i didn't make a wager, they will take 10% feed = 50€


So i make a 1€ deposit, and loose 50€ for playing NOTHING
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
I have had no problems at all with Mr.Bet, however the first withdrawal verification did take a few days. I actually like this casino a lot and the support staff always seems friendly and are quite helpful. I'm concerned with the amount of complaints I'm seeing lately though. I really hope it's just a blip and that they get everything sorted because it's very rare for a casino to offer so many different providers for Canadians to play.

Glad you finally got everything sorted out @Villehonkonen
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
Yes but be sure that you wager EVERYTHING.

I didint wager 2€ and there is a rule that they will take 10% in all balance with withdraw. So i didnt push 2€ once and they take 50€ for that.

And it was not bonus money, it was raw deposit what was missin 2€ wager
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
3.3.5. Each player's deposit must be wagered twice before account money could be withdrawn without fees. It means that player must make bets for amount of not less than deposit amount multiplied by two. If a player requests a withdrawal before deposit wagering requirements have been met, withdrawable money will suffer 10% fee.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Verify before you deposit always. That will be law for UK players come May anyway but it prevents these type of problems continuously coming up.
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
I believe all casinos have a rule similar to that. Deposits must be wagered 1-3x prior to a withdrawal, I believe it’s to prevent money laundering?
 

Villehonkonen

Newbie member
Joined
Apr 9, 2019
Location
Finland
I believe all casinos have a rule similar to that. Deposits must be wagered 1-3x prior to a withdrawal, I believe it’s to prevent money laundering?

Yes it is. BUT they leave that amount in your account

Mr.bet takes that money to CASINO and also take a 10% fee your total balance because you dont wager that.

That you have WON something, and they take 10% of that... is stupid.
 
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