Resolved Mosse VS Slotwolf

Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
I have an unbelievable and outrageous probem with Slotwolf. I won 510€ from them and they are not willing to pay it. I have made lots of deposits to them (about 1000-1500€ total) and now I finally managed to get a cashout, they decided not to pay it.


They claim that I have broken their 1 account/ device- term. And they are not providing any proof of that for me. And I know, and I repeat I really k n o w that I only have 1 account with them. And I have only used my own secured connections with them that no one others use. And I haven’t used any others connections when I have played there. And I dont use anyone elses devices and noone else uses mine either. So what they claim is just simply impossible.


And Im really not that stoopid that Id put so much money for them using 2 accounts and same time knowing that im in trouble if I make a cashout at some point.


Few questions now:


1. So what other forum members think? Grounds for some official complaint or PAB? Cause I know I haven’t done anything wrong here! And they are trying to steal my money.


2. Why are they now taking action when I made a cashout? Shoudnt they’ve done something already earlier if they say there is some ip-related issue/ technical problem( i dont understand that technical part at all) ? Imo shady tactic to take all money possible in but giving nothing out.


3. Or shouldn’t them now close my account in this kind of duplicate-type-issue? Now they just said that I can continue playing normally but only with my own money. No bonuses available anymore for me. This is also very very odd policy imo.


4. If they continue claiming this shoudnt they refund all my deposits to them as they did from my last deposit when they confiscated my winnings ? How can they allow me to deposit knowing they will never pay my possible winnings???



I consider this situation as a pure theft now by Slotwolf. But id like to have some opinions what to do next ??? I just want my money that belongs to me.
 

Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
Wake up @Slotwolf

There is no PAB going on( at least not yet).

Show me the "proof" now, please. Or return all my Money.
 

Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
Chill out you 2 @Casinomeister . Thats 5 years ago. Been there, that issue is already dealt and lesson learned. Remember? Pretty unfair to pull that card imo. This has ABSOLUTELY NOTHING to do with that.

Maybe you could also learn little more friendly behaviour...its like are attacking like some shark here.

Maybe we could now focus on the real issue?
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Chill out you 2 @Casinomeister . Thats 5 years ago. Been there, that issue is already dealt and lesson learned. Remember? Pretty unfair to pull that card imo. This has ABSOLUTELY NOTHING to do with that.

Maybe you could also learn little more friendly behaviour...its like are attacking like some shark here.

Maybe we could now focus on the real issue?
I suspect your attitude provoked the reaction you received from @Casinomeister remember (Behaviour breeds Behaviour)
 

Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
No attitude here. Im all chilled. Its just very very frustrating banging my head against the wall with this @Slotwolf Casino .

One perspective for this real issue: if i hadnt won this time from @Slotwolf Casino . And ive just continued depositing and playing there as ive done for a while now ( with only 1 account!). They would have happily taken all my money until the end of the world maybe. And same time knowing that id never get anything out. Isnt this even illegal ? Thoughts?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I have an unbelievable and outrageous probem with Slotwolf. ...

Given the situation I strongly encourage you to submit a PAB.
This thread will be closed until further notice.

Update: until this matter has been looked into properly the thread title has been changed to level the field, was "Slotwolf is trying to steal my money".
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just a reminder:

Chill out you 2 @Casinomeister . Thats 5 years ago. Been there, that issue is already dealt and lesson learned. Remember? Pretty unfair to pull that card imo. This has ABSOLUTELY NOTHING to do with that.

Maybe you could also learn little more friendly behaviour...its like are attacking like some shark here.

Maybe we could now focus on the real issue?
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Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
Update to this.


I took this case to MGA and the guided me to thePOGG. After Poggs' help I got my money back. So I won the case!!! So @Slotwolf Casino was wrong all the way on this case. As I was trying to say all the way

And also have to add that earlier I made PAB about this but that didnt help either though @maxd tried it.

I havent still got any explain from anyone (@maxd , @Slotwolf Casino )about why this all happened. Slotwolf didnt even tell anything to @ThePOGG . They just notified that my money was returned.

Very very odd case overall but satisfying result for me though I was also accused not so nicely without any grounds to do that for some old stuff that was already dealt.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Well done Mr mosse, was this the adr process?

Under the uk law, which may be different to the EU/MGA's, an adr is meant to:

b) provides a party to a dispute within a reasonable period of time, upon request, with the arguments, evidence, documents and facts put forward by the other party to the dispute, including a statement made, or opinion given, by an expert;

e) notifies the parties of the outcome of the alternative dispute resolution procedure on a durable medium and gives the parties a statement of the grounds on which the outcome is based.

However if the casino just pay up before putting their evidence/argument on the table, perhaps it ends the case there and you never find out?
 
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Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
Well done Mr mosse, was this the adr process?

Under the uk law, which maybe different to the EU/MGA's, an adr is meant to:

b) provides a party to a dispute within a reasonable period of time, upon request, with the arguments, evidence, documents and facts put forward by the other party to the dispute, including a statement made, or opinion given, by an expert;

e) notifies the parties of the outcome of the alternative dispute resolution procedure on a durable medium and gives the parties a statement of the grounds on which the outcome is based.

However if the casino just pay up before putting their evidence/argument on the table, perhaps it ends the case there and you never find out?

Yes i think it was the adr process. I dont exactly even know what that is but thePOGG mentioned that term there during this process.

I think also that i wont get anymore details about what even happened "behind the scenes" cause @Slotwolf Casino wont give it to me. I dont exactly understand why everything is so secret here. But i wont use anymore my time on this. Its enough i got my money from them.
 
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