external image

More Neteller BS

Joined
Mar 10, 2005
Location
Pennsylvania
What's wrong with these pictures?

What it boils down to, is Neteller will not let me change my address for who knows what reason. If it can't be changed online, then why have the option to do this?

At first, I tried to change my address before my phone number (I just moved), and it wouldn't let me change the phone number. It kept saying that the area code didn't match where I live (BS.). So I went ahead and changed my phone number before I changed my address, and IT LET ME.

Please tell me how in the world I can change the phone number, which is from a different state than my old address was; but yet it wouldn't let me change it along with the new address - which matches.

As for live chat, I waited 20 minutes on hold, closed the window by accident, then went back in when I got the message that reps weren't available. Go figure.


NETELLER GET YOUR !)#*($&@)#*&$@(*#$ ACT TOGETHER!
 
I had an online rep not too long ago. The first chat session was cut short for some unknown reason, but then she came back on again. At least they are still there :D
 
Regulation.

I notice that there will be a rep from the Manx Government at ICE this year, as well as from other official bodies. Someone should discuss, with printed off evidence if possible, some of these Neteller issues mentioned on the forum. They could add that these problems have been going on for MONTHS and even YEARS, but no matter how many complaints are made to Neteller, the situation continues to go from bad to worse, while at the same time Neteller are aggressively expanding their market coverage at the expense of existing service standards.
As Neteller is a Manx company, and the integrity of Manx supplied financial services is a strong point with them (the Manx government), as it is for the Jersey government, I would hope they would bring pressure down from above onto Neteller, which may be harder to ignore than pressure bubbling up from below.
Neteller are also regulated by the FSA as an issuer of eMoney. This falls short of full regulation, such as for a bank, but certain standards are expected to be upheld, one of which is to have a secure service to prevent loss of client funds. I doubt the way timeouts are dealt with is as secure from the clients point of view as could be achieved with a little more will, effort, and programming.
 
Wot a crock of shite!

Neteller claim to be "The Worldwide Leader in Online Payment Solutions"...

I dread to think what the others are like...! :eek2:

Live Chat
Chat in real-time with a NETELLER Customer Service Representative with our easy-to-use Live Chat interface. Operators are standing by. Live Chat help is available 24 hours a day, 7 days a week.

8:52a.m. this morning....
 
(Posted in another thread but appropriate here)

Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

There is NO excuse at all for not sending out ALL the money to US residents.
The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

Think I am over stating?

Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

Just suck it up folks... we all got ripped off and with the help of our own government to boot.
 
Serious

This is a serious allegation. if there is any evidence that Neteller claimed to have sent the check and gave some BS about there being no tracking number while knowing they had not, this should be presented to the UK's FSA, this is blatantly a breach of regulations, and I hope that Neteller realise the serious repercussions this could have on their remaining business - it's all about trust, if that goes, then the second a new payment processor appears that offers the same service as Neteller there will be a run on customers, let alone the banks.

Click2Pay lost my custom a while back for screwing me over with some really odd currency manipulations, then saying they knowingly did this after changing their systems.

Neteller shares are currently suspended, so if there is any evidence they are unable to meet liabilities on the US accounts their whole "trust account" claim is put into question. There is a technical term for a company unable to meet current liabilites, INSOLVENT - Neteller had better come up with a better reason than this or expect to be hammered when their shares come back off suspension.
 
Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

I waited at least 24 hours after the initial arrests before moving my neteller funds to the neteller card. Then I waited another 24 hours before withdrawing the cash. They had plenty of time to lock me out if they wished. So to say "ANY" of the money is an overstatement.

Hopefully there will not be any nasty scandal involving customer funds. I think the logistical nightmare of settling that many accounts all at once is a much more likely explanation.

(full disclosure: i'm still sweating my $14.92 final EFT to my bank.)
 
Rather than start yet another NT thread, I'll borrow this one. ;)

I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

Yes, I have loaded my card.

Simply trying to get money from NETeller is beginning to be something of circus....
 
I am a US resident and have pulled off 1k a day on the debit card for 5 days in a row now. Still have other payments "pending" but I will call in soon to get them reversed and just take it out via card. The numbers I have heard are 4-6 weeks for EFT, 8-10 weeks for check. hang tight.
 
Rather than start yet another NT thread, I'll borrow this one. ;)

I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

Yes, I have loaded my card.

Simply trying to get money from NETeller is beginning to be something of circus....

It happened to me too.Many banks wont accept it.
Washinghton Mutual does accept though.
 
guuuu

I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

I have sent an e-mail to [email protected], [email protected] etc and I am getting no replies for them at all.

Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

I am not sure what my next step would be here but I dont think this company should be able to get away with this.
 
I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

I have sent an e-mail to [email protected], [email protected] etc and I am getting no replies for them at all.

Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

I am not sure what my next step would be here but I dont think this company should be able to get away with this.

Does this sound familiar to anyone else? Just substitute "Neteller" for "[clipjoint casino]" and it reads like a majority of the complaints section.
 
I am not sure what my next step would be....
If your a Brit Contact the FSA ( Financial Services Authority www.fsa.gov.uk ) they regulate and license NETeller in the UK. If your an American they are not going to help you much, but it is worth getting your complaint on reccord with them for any future legal action.


I would also suggest that each of you that is owed money by neteller contact the FSA.

Financial Services Authority
25 The North Colonnade,
Canary Wharf,
London E14 5HS
(Company No. 01920623)

Complaints against the FSA
From UK: 020 7066 9870
From Overseas: +44 20 7066 9870

Fax
From UK: 020 7066 1099
From Overseas: +44 20 7066 1099

www.fsa.gov.uk

For those of you with big bucks being held by neteller please contact me, I am looking to start a class action law suit here in the US against neteller, too recover money being held and losses incured by netellers actions and I am looking at some form of group legal action in the UK against neteller and their assets as well.
 
UK Number

The "UK Number" simply goes to the call centre in Canada, which is currently swamped by aggrieved US players.
Not replying to E-mails is pretty common with Neteller, phoning is the only way. The best time to phone would be when much of the US is asleep, which for the UK is actually quite convenient, an 8am rise should suffice (3am US time).
Curiously, I called today, during UK office hours, and STILL got Canada; who helpfully informed me that they never received my withdrawal request into their system on Tuesday. I politely informed them that if they routinely sent out an E-mail confirmation of receipt, I would not have been in the position of waiting in vain till today while blaming the Americans for swamping the system.

They have mysteriously locked accounts before, usually when one of their security flags gets tripped. They even locked MY account last Christmas, and I had to phone to find out why. They are not as bad a Click2Pay, I had to be more insistent with them to straighten them out and get my charges refunded (that should not have been created as they were for unnecessary currency exchanges).
 
All the toll free number end up in Canada I think but there is a UK number 0870 351 3462 but good luck with that all you get is an automated that gives you options 1-5 from speaking to someone about accounts through to speaking to an operator but all have a crappy midi tone for about 90 secs before you get put on to a mailbox where you leave as many messages as you like but no one ever gets back to you.

On another point I got an e-mail back now saying my account is no longer locked. No reason why it was locked. No apology. Just your account in now unlocked. My cash transfer is still not there, it is pending. I will see what happens.

So I am new to NETeller but from what I have been reading would it be a good idea to get out now or is there hope for using it.

You do not have permission to view link Log in or register now.
 
Peer - Peer

If your casino has a peer - peer account you can transfer your funds directly to their e-mail address. Some casinos do and this will get your money out of Neteller and back to the casino! Then make your withdraw through a new active eft provider... :)

I'm not suggesting Gamble your winnings away that you move back to the casino but instead withdraw again through your new provider. Be sure to confirm your change from Neteller to your new provider before making a withdraw with the casino...




Bob Tanner

RULucky.net
 
I also have money in Neteller, a pending EFT which has now been pending simce 1/17.
I finally contacted the VIP Support and actually got a reply two days later.
Nothing new, just the same ole....means that are beyond our control crap and your money is safe;t being held in trust...etc....

Well my money isn't doing me a bit of good in pending, in limbo and no way yo use it or get to my checking account.

Can someone please explain to me what exactly is the hold up? I can understand every US Customer wanting their funds out and possibly causing a backlog if the eft's were done manually.....If the funds are mine....I'm not borrowing them from Neteller they were paid to me by someone else so just what are the issues here?

How can you possibly do a peer to peer if you cant get the funds out by eft or check? What am I missing in all of this?

I really find it low down and dirty that customers in the US with Neteller accounts were not notified at all about the US Backout and the problems that they knew would arise with getting our funds out before the Crisis hit the fan... I think I got an email from one of my affiliate Casinos on the eve of the 17th....I had just deposited that morning and by 5pm no transactions were being allowed for US account holders.

WHEN YOU HAVE A GUT FEELING TO DO SOMETHING, DO IT,OR IT MAY BE TO LATE. I'M JUST THANKFUL I TRANSFERED OUT 1500.00 WHEN I COULD....NOW WAITING ON THE 250.00 STILL REMAINING THAT I LEFT TO PLAY WITH......HAHAHAHA!!!!!! CAN'T EVEN DO THAT.
 
It would seem it has to do with the processors fear of doing business with **gambling web sites such as netteller. (processors are the people that take the money from the company and put it into your bank account, or vice versa)It seems it has nothing to do with holding onto the funds forever because some guy really needs it for pizza, or that yaught he had his eye on. No business on the stock exchange wants to appear to be underhanded. The Justice department did what it set out to do, which is cripple out of country businesses that profitted from online gambling, by any means necessary. Even if it is based on lies and/or a control complex. You could probably move to Canada (where there is health care) to cash out, as I do not believe it would be as simple as registering a Canadian bank account, because surely the only bank accounts that can registered with netteller have to be based out of the country you live in. I looked through the netteller website, they seem to be hiring. Now if they were in a bad position, wouldn't they be chopping these positions like crazy. There will be a way of getting the money to everyone. Patience is a virtue. I have faith. Try contacting your local politicians that seem to run the most free country in the world. (but does not allow you to gamble online). Your politicians have started a witch hunt where lots of people are scared.

Heres a video that should fire you up in the meantime.

You do not have permission to view link Log in or register now.
 
(Posted in another thread but appropriate here)

Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

There is NO excuse at all for not sending out ALL the money to US residents.
The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

Think I am over stating?

Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

Just suck it up folks... we all got ripped off and with the help of our own government to boot.



A friend of mine had requested a withdralw(check )the day before everything "went down" at neteller. They sent him email confirmation that the check was processed but when he checked his account a few days later it looked as though it was still in the pending stages.

I called neteller to to inquire for him and they said YES it would be processed and I asked why was he sent a email stating it HAD already been processed... The CS rep wasn't quite sure.

He said they are still dealing with US customers ... they are just not able to transfer funds to merchants for US clients or take deposits from US clients but withdrawls are no problem.

apparently its taking an extra amount of time because so many people have requested checks and they just cant process all of them as quick as people are used to. hmmmm. Anyway my friend is not that worried about when it arrives as long as it does arrive... he is only talking about $100 bucks though.

I would hate to be one of the people that had a substantial amount of money in their account. I requested a check for $5000 from neteller the week prior to all this mess, deposited in my bank as soon as I got it and it cleared the same day that neteller stopped dealing with the US ..

Im so lucky , if I had waited any longer my money would be pending or whatever too... I would be flipping out.
 
Then there are these questions.

Will your bank or any bank in the US honor a check from netteller?

Will your bank or any bank in the US accept an EFT deposit from netteller?

Will anyone who writes checks or initiate EFTs to US customers on behalf of netteller partake in it anymore out of fear of being linked to the "supposed money laundering tomfoolery"?

No other countries Gov't has an issue with it except.....well the US

You do not have permission to view link Log in or register now.
 
Remember

Well, I hope you US folks remember how this lead to your money being trapped in limbo while the polititians obtained funding from the vested interests of land casinos.
In any other "crime", the US legal system try to seek compensation for the victims, but in this case they are doing their best to prevent US citizens from deciding to end their relationship with online gambling by causing their funds to be trapped eternally in cybercasinoland; naturally, the land casinos hoping for business will be most disappointed as all the gambling money is now tied up, and other US citizens will see this unfold and come to the conclusion that gambling operators are ALL "criminal organisations masquerading as legitimate businesses", and this will apply to B & M casinos too, as some now have their own online versions for non-US customers, more particularly the big UK bookmakers.
 
Neteller delibrately doesn't process my big amount withdrawal (>8K) by Fedex overnight cheque , but processed my 300 normal cheque withdrawal.

I think they have all big amount withdrawals on hold.

WRONG! I have had a whole whopping $30.00 pending since the 18th of Jan. and not one cent has come back to me so BIG withdrawals is not the problem. ANY withdrawals IS the problem if your in the U.S. Emails sent to them have not been answered either. At least its only $30.00 so that I can suck up BUT any place that changes their policy overnight without giving warning to it customers so they can reconcile needs to close their doors for good........PERIOD!
 
Not just USA

WRONG! I have had a whole whopping $30.00 pending since the 18th of Jan. and not one cent has come back to me so BIG withdrawals is not the problem. ANY withdrawals IS the problem if your in the U.S. Emails sent to them have not been answered either. At least its only $30.00 so that I can suck up BUT any place that changes their policy overnight without giving warning to it customers so they can reconcile needs to close their doors for good........PERIOD!

This is affecting MY withdrawal to a UK bank. I was promised last Saturday that it would be sorted in 2 business days (now passed). This follows on from the promise on Friday that it would be sorted on Friday!
They have now breached the promise a second time. They are having trouble processing ANY payment request, and have trouble even keeping promises made to non-US customers that they need not worry about being seriously impacted.
I consider 6000 trapped like it was $6000 for a week "seriously impacted". They cannot claim it is down to processors on this. It seems that non-US customers are heading for the exact same delays as US customers.
As far as casinos are concerned, they might like to note that my ability to deposit and play has almost seized up as a consequence of this delay, and the expectation that any future attempt to withdraw will suffer the same fate. The 6000 is NOT ending up in a casino, it will stay there as long as it takes, and I will be unable to "refill" my alternate deposit methods, and thus will have to abstain shortly from all but bonus hunting for +EV situations and "abusing" the hell out of them just to keep a gambling float till Neteller improves.
 
This is affecting MY withdrawal to a UK bank. I was promised last Saturday that it would be sorted in 2 business days (now passed). This follows on from the promise on Friday that it would be sorted on Friday!
They have now breached the promise a second time. They are having trouble processing ANY payment request, and have trouble even keeping promises made to non-US customers that they need not worry about being seriously impacted.
I consider 6000 trapped like it was $6000 for a week "seriously impacted". They cannot claim it is down to processors on this. It seems that non-US customers are heading for the exact same delays as US customers.
As far as casinos are concerned, they might like to note that my ability to deposit and play has almost seized up as a consequence of this delay, and the expectation that any future attempt to withdraw will suffer the same fate. The 6000 is NOT ending up in a casino, it will stay there as long as it takes, and I will be unable to "refill" my alternate deposit methods, and thus will have to abstain shortly from all but bonus hunting for +EV situations and "abusing" the hell out of them just to keep a gambling float till Neteller improves.

If it wasn't for this being Neteller, one would assume it's a rogue casino.
 
Almost

I think it is time to complain to the FSA.

I was actually thinking of drafting a complaint, when lo and behold I had a call from Neteller.

Guess what, they cannot pay to my registered bank. WTF says I (although a little more politely worded to the young lady at the other end:D ) you have been paying to this bank since I registered it. Ah, says she, we changed to a new system on 1st January and we now can only pay to international banks (those with a SWIFT/IBAN code rather than just a UK sort code). How did you go about informing customers then? says I, "I'm informing you now", says she. Damn lucky for her I was in a fairly good mood:D
She suggested I register a new bank, or contact my existing bank to see if they had also a SWIFT code. I knew full well this would introduce a further delay while I E-mailed the bank, waited for a reply. Using my other account would require the repeat of the validation process, an even longer delay.
How long for a cheque? Asks I - After a brief consultation she says, "about a week, and they are indeed sent from London". Knowing that cheques used to arrive in 2 to 3 days, I remembered the one about "the bird in the hand....", and asked her to cancel my bank transfer and I would have a cheque this time and sort out the bank accounts later.

Cheque duly requested and now sitting "pending", I start my stopwatch all over again. The obvious question is, why was I not told this the first time I asked on Friday, or indeed why was the change not either E-mailed to me (as I was directly affected), or posted on the website alongside the update for US customers.

So, if you are a non-US customer, BUT originally did not provide a SWIFT or IBAN code when first registering your bank, as of Jan 1st you need to add this info, or they won't be able to make the transfer - whether they tell you straight away, or leave you floundering with BS excuses for a few days is up to them.

Maybe this is the cause of some of their problems paying US players, worth checking if they have your SWIFT or IBAN codes so they can't spring that one on you later.
 
I am proud to be in Canada.
I got my two latest checks overnight.

This is a sign that the coffers are full and has plenty of willingness for people to get paid. In my view there is tonnes of money. In one forum I read that the money deposited is held in trust accounts separate from what the company earned. Its just a matter of the DOJ keeping its nose out of whats not their business and let the company pay what it owes.
 
Net-betting crackdown freezes funds
By Jon Swartz, USA TODAY
Updated 2/1/2007 10:12 PM ET

SAN FRANCISCO The federal crackdown on online gambling has tied up the funds of thousands of U.S. patrons of two of the largest services.
The crackdown on BetOnSports, which no longer takes sports wagers from the USA, and Neteller an Internet payment service popular among gamblers is intended to put a dent in the $10.6 billion industry.

And it has: Following federal charges against executives from both companies, dozens of the more than 2,300 websites that service online gambling have stopped taking U.S. wagers.

Still, the actions against BetOnSports and Neteller have left the online accounts of their U.S. customers frozen until legal issues are resolved.

"The truth is that the money is in limbo and the companies are not required to refund any money until a successful prosecution or settlement takes place," says Michael Tew, principal of gaming consultant CapitalHQ. "This could take years." Funds from other gambling sites are not tied up, Tew and others say.

Most U.S. customers of BetOnSports have been waiting to cash out money in their accounts since July, when a federal grand jury issued a 22-count indictment charging CEO David Carruthers with racketeering, conspiracy and fraud. BetOnSports handled $1.77 billion in bets during its 2005 fiscal year, with more than 90% of wagers from the USA. An attorney representing the company declined to comment.

Neteller founders Stephen Lawrence and John Lefebvre were arrested in January on a charge of conspiracy to transfer funds with the intent to promote illegal gambling.

Though money-transfer companies such as Neteller do business with financial institutions and merchants, many also allow gambling companies to transfer money collected from U.S. gamblers to bank accounts outside the USA. Neteller last month closed its U.S. Internet gambling services, erasing about two-thirds of its business.

Neteller offers few instructions for customers trying to cash out their accounts. "We are working to resolve all withdrawal issues, but in the meantime we continue to maintain these funds in trust on your behalf," says a posting on the company's website.

Neteller declined to comment. The company processed more than $7 billion in online gambling transactions in its 2005 fiscal year. FBI Agent Neil Donovan says funds from Neteller are being held in court as potential evidence. Some customers may get their money back, but he did not provide a timetable.

A law signed by President Bush in October bans the use of credit cards, checks and electronic fund transfers for Internet gaming. U.S. residents place more than half of all bets to major offshore casinos.

BetOnSports has settled civil charges with the Justice Department, but not criminal charges. Carruthers' case is separate.

You can see this article here:
You do not have permission to view link Log in or register now.
 
Up till all this bs started happening back in October, netteller had nothing but a good rep, as any online gambling site had the neteller option. The DOJ is doing a great job of ruining the reputation of a stand up company that provided a great service the short tenure it had since the company started out god knows when. It almost looks like they do it this way to tarnish any good reputation the company had. After its all said and done and everyone is proven innocent, the reputation is tarnished. Surely there is a big lawsuit against the DOJ that is immenant. If US customers are not being paid, people need to point the blame where it belongs. The freezing of the funds? Now who has the power to do that? hmmm

You do not have permission to view link Log in or register now.
 
Up till all this bs started happening back in October, netteller had nothing but a good rep, as any online gambling site had the neteller option. The DOJ is doing a great job of ruining the reputation of a stand up company that provided a great service the short tenure it had since the company started out god knows when. It almost looks like they do it this way to tarnish any good reputation the company had. After its all said and done and everyone is proven innocent, the reputation is tarnished. Surely there is a big lawsuit against the DOJ that is immenant. If US customers are not being paid, people need to point the blame where it belongs. The freezing of the funds? Now who has the power to do that? hmmm

You do not have permission to view link Log in or register now.

Neteller are not the innocent. Some US players found a way around Neteller's problem with being able to send EFT's to the states, and this was by using peer to peer to get their money into another persons account (whom they trusted to do "the right thing" with it). Neteller offer peer to peer in their conditions, and it is up to the CLIENT to determine whether the service offered is genuine. Now, Neteller have stepped in to prevent US players getting their money moving by this method - clearly they INTEND the funds to remain where they are, as they have not offered their own alternative to using peer to peer as a way round the problem. For small amounts of money, this is not illegal in the US (when I entered, it seemed to be amounts of $1000 or above that had to be formally declared, whether in cash or securities - similar limits seemed to apply to money leaving too).
 
Laundering:The illegal practice of moving cash through a variety of financial vehicles to hide its source under a long trail of transactions and placements.

The DOJ sees P2P as laundering. Use some common sense.
 
Laundering:The illegal practice of moving cash through a variety of financial vehicles to hide its source under a long trail of transactions and placements.

The DOJ sees P2P as laundering. Use some common sense.

If that is the case, then peer to peer is laundering irrespective of country. This would imply that Neteller don't worry that peer to peer can be used for laundering in other countries; besides only certified accounts can use peer to peer, which means Neteller know exactly who the source and recipient accounts belong to, so all paths are traceable.

Neteller are doing their best to be unhelpful, as one player who asked for a list of non-gaming merchants was told to try Google (as though Neteller had no idea who it's own merchants were).
My theory is that Neteller are wanting the money trapped for the present, as this in some way is beneficial to them in the short term. When they are good and ready, they will make an announcement as to what is going to happen. What is forgotten is that the money tied up is NOT stolen, it belongs to the account holders, and current behavoiur is in stark contrast to the advice given to customers who claim to have had their Neteller funds removed by fraudsters - Neteller then claimed that there was nothing they could have done, and it was the users fault for allowing their logon details to leak, and where money had already gone Neteller denied it could do much about recovery from even a MERCHANT. Now, all of a sudden, they can put whatever blocks and checks on account activity they can think up pretty much instantly - so much for being "unable to......".

I am certain that when the full story is known, it will prove that some customers were deliberately mislead in an effort to either prevent them taking a course of action early enough, or to influence them into taking a course of action that made things easier for Neteller.
 
If that is the case, then peer to peer is laundering irrespective of country. This would imply that Neteller don't worry that peer to peer can be used for laundering in other countries; besides only certified accounts can use peer to peer, which means Neteller know exactly who the source and recipient accounts belong to, so all paths are traceable.

Neteller are doing their best to be unhelpful, as one player who asked for a list of non-gaming merchants was told to try Google (as though Neteller had no idea who it's own merchants were).
My theory is that Neteller are wanting the money trapped for the present, as this in some way is beneficial to them in the short term. When they are good and ready, they will make an announcement as to what is going to happen. What is forgotten is that the money tied up is NOT stolen, it belongs to the account holders, and current behavoiur is in stark contrast to the advice given to customers who claim to have had their Neteller funds removed by fraudsters - Neteller then claimed that there was nothing they could have done, and it was the users fault for allowing their logon details to leak, and where money had already gone Neteller denied it could do much about recovery from even a MERCHANT. Now, all of a sudden, they can put whatever blocks and checks on account activity they can think up pretty much instantly - so much for being "unable to......".

I am certain that when the full story is known, it will prove that some customers were deliberately mislead in an effort to either prevent them taking a course of action early enough, or to influence them into taking a course of action that made things easier for Neteller.

In regard to the peer to peer thing. Essentially the netteller facility would be used to assist members to transfer funds to non american member then that member would post it to the casino/poker site and put it under the US members name again. Things like this would p|ss off the DOJ. My guess the reason they cannot share info on merchants is due to the fact that its favouring one merchant over the other, perhaps it was some agreement that they have with all the merchants, who knows. Im sure this was a long standing rule. The US government is powerful I sure wouldnt mess with it. As I have said before, the DOJ is doing a great job at killing a good service's credibility. For years I have been hearing netteller offers top notch service until all this crap starting going down when the bill got signed, and firepay left the US market. Im sure phishing had alot to do with accounts being hacked, just like the many paypal and bank email reminders advising me to click on links and "verify info".
 
This is affecting MY withdrawal to a UK bank. I was promised last Saturday that it would be sorted in 2 business days (now passed). This follows on from the promise on Friday that it would be sorted on Friday!
They have now breached the promise a second time. They are having trouble processing ANY payment request, and have trouble even keeping promises made to non-US customers that they need not worry about being seriously impacted.
I consider 6000 trapped like it was $6000 for a week "seriously impacted". They cannot claim it is down to processors on this. It seems that non-US customers are heading for the exact same delays as US customers.

I feel you. The same thing happened to me and I received an e-mail in about weeks time that my withdrawal could not be processed as they were having some unspecified "problems". How can a regulated institution do this? Wouldnt this be against set rules and there should be a penalty?
 
Dear Mr. XXX,

If the cheque was sent out in USD that is the reason why you have not received it. As of January 30th, all Canadian USD cheque requests will not go through. Therefore it would be advised if you can either, withdrawal using the NETeller card or initiate an EFT withdrawal back into your bank account.

Please confirm whether it was a USD cheque that was sent out or whether you would like it cancelled.

Regards,

M*** I****
Account Representative

VIP Member Services

NETELLER
Toll Free: 877 288 4545
Local: 403 233 9466
Fax: 877 384 7329


I am very .... sad to get this news.
The neteller exchange rate is no good and neteller takes extra 1.9% processing fee.

It's bs.
 
Last edited:
Hmmm from what I am reading on other forums it appears nothing that is linked to US dollars can come from netteller, or go to netteller. Must be some type of restriction placed by the some type of authority.
 
You do not have permission to view link Log in or register now.


8 February 2007 - NETELLER Plc (LSE: NLR), the leading global independent online money transfer business, today issued the following update with regard to its US business and criminal charges against two of its founders.

On 19 January 2007, at the request of the Group, the Groups legal advisers met with representatives of the United States Attorneys Office for the Southern District of New York (USAO) to clarify the Groups position with respect to the complaints brought on 16 January 2007 against two of the Groups founders, Mr. Stephen Lawrence and Mr. John Lefebvre. Neither are current employees or directors of NETELLER. In that meeting, the Group pledged to cooperate with the USAO, indicated it was prepared to begin document production promptly and discussed a potential mechanism for arranging an orderly repayment of funds to US customers.

The discussions between the Groups legal advisers and the USAO are ongoing. The Group is, under advice of its legal advisers, commencing production of documents and intends to cooperate with the USAO in its investigation.

Following upon the complaints dated 16 January 2007, banks in the US began declining to permit transactions involving the Group through accounts maintained at one or more automated clearinghouses in the United States. Additionally, the Group has been advised that the USAO has obtained court-ordered seizure warrants seizing funds pertaining to the Groups transactions. To the best of the Groups knowledge, it believes that the amount of funds seized by the USAO or otherwise restricted by third parties does not exceed US$ 55 million. These funds were largely in the process of being transferred from the Group to its US customers or vice versa.

As a result of the restrictions placed by third parties, court-ordered seizures, and related legal concerns, the Group is currently unable to make payments to US customers. Nevertheless, the Group is in discussions with the USAO to manage an orderly return of funds to US customers. As part of these discussions, it is contemplated that the USAO will engage a forensic accounting firm, at the Groups expense, to assist in this process and to examine the Groups financial position. The return of funds to our US customers is a top priority for NETELLER said Ron Martin, Group President and CEO. US customers wishing to withdraw funds from their NETELLER e-wallet accounts will experience ongoing delays while these discussions continue, and a further update will be provided by the Group once effective repayment mechanisms are determined.

To the Groups knowledge, no criminal action or proceeding has been brought against the Group, its current officers or directors by the USAO. Nevertheless, there can be no assurance that the Group will not be charged in a criminal action at some subsequent time. The Group intends to work with the USAO to seek a negotiated resolution of any allegations relating to its US activities. Any resolution of this matter may lead to potential sanctions against the Group including material financial penalties, fines and forfeitures.

It is emphasized that in line with the Groups standard business practices for all customers, funds held by the Group for US customers are held in segregated trust accounts. The Groups own cash position remains strong and the Group currently has sufficient working capital to fund all its customers balances as well as ongoing requirements of the business.

NETELLER remains committed to developing its business in line with its stated strategic objectives including geographical and product diversification for all markets. The Group will focus on its continuing business and the opportunities available in the growing markets of Europe, Asia and the Americas outside of the United States. Since the Groups withdrawal from the US market on 18 January 2007, average daily new account sign-ups of new customers from non-US markets has been around 1,400. This compares to average daily sign ups of 3,303 for the year to 31 December 2006. Daily fee revenue since 18 January 2007 has averaged over US$ 200,000 per day (excluding any revenues from Netbanx, 1-Pay and interest income). These metrics demonstrate the resilience of the Group's ongoing business. NETELLER customers not resident in the US continue to be minimally affected by this withdrawal from the US market.

In view of the continuing uncertainty, the Group's shares will continue to be suspended from trading on AIM for the time being. Further announcements will be made as appropriate.


About the NETELLER Group
Trusted by millions of consumers in over 160 countries to move and manage billions of dollars each year, the NETELLER Group operates the largest independent online money transfer business in the world. The Group specializes in providing innovative and instant payment services where money transfer is difficult or risky due to identity, trust, currency exchange, or distance. Being independent has allowed the Group to support thousands of retailers and merchants in many geographies and across multiple industries.

The Group is quoted on the London Stock Exchanges AIM market, with a ticker symbol of NLR. NETELLER (UK) Limited is authorised by the Financial Services Authority (FSA) to operate as a regulated e-money issuer. For more information about the Group visit www.netellergroup.com.

Media and Investor Contacts
Citigate Dewe Rogerson
Sarah Gestetner or George Cazenove
Tel: +44 (0) 207 638 9571
 

Users who are viewing this thread

Accredited Casinos

Read about our rating system and how it's done.
Back
Top