More Neteller BS

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
What's wrong with these pictures?

What it boils down to, is Neteller will not let me change my address for who knows what reason. If it can't be changed online, then why have the option to do this?

At first, I tried to change my address before my phone number (I just moved), and it wouldn't let me change the phone number. It kept saying that the area code didn't match where I live (BS.). So I went ahead and changed my phone number before I changed my address, and IT LET ME.

Please tell me how in the world I can change the phone number, which is from a different state than my old address was; but yet it wouldn't let me change it along with the new address - which matches.

As for live chat, I waited 20 minutes on hold, closed the window by accident, then went back in when I got the message that reps weren't available. Go figure.


NETELLER GET YOUR !)#*($&@)#*&$@(*#$ ACT TOGETHER!
 
I had an online rep not too long ago. The first chat session was cut short for some unknown reason, but then she came back on again. At least they are still there :D
 
Regulation.

I notice that there will be a rep from the Manx Government at ICE this year, as well as from other official bodies. Someone should discuss, with printed off evidence if possible, some of these Neteller issues mentioned on the forum. They could add that these problems have been going on for MONTHS and even YEARS, but no matter how many complaints are made to Neteller, the situation continues to go from bad to worse, while at the same time Neteller are aggressively expanding their market coverage at the expense of existing service standards.
As Neteller is a Manx company, and the integrity of Manx supplied financial services is a strong point with them (the Manx government), as it is for the Jersey government, I would hope they would bring pressure down from above onto Neteller, which may be harder to ignore than pressure bubbling up from below.
Neteller are also regulated by the FSA as an issuer of eMoney. This falls short of full regulation, such as for a bank, but certain standards are expected to be upheld, one of which is to have a secure service to prevent loss of client funds. I doubt the way timeouts are dealt with is as secure from the clients point of view as could be achieved with a little more will, effort, and programming.
 
When I had neteller, I had changed banks. I had to reopen a new account as there is no way to change the details.

Ama

Even over the phone? I could understand why they wouldn't let you do that online.

Update: I finally got an answer from a CSR at Neteller (via email). They manually changed my details :thumbsup:
 
Wot a crock of shite!

Neteller claim to be "The Worldwide Leader in Online Payment Solutions"...

I dread to think what the others are like...! :eek2:

Live Chat
Chat in real-time with a NETELLER Customer Service Representative with our easy-to-use Live Chat interface. Operators are standing by. Live Chat help is available 24 hours a day, 7 days a week.

8:52a.m. this morning....
 
(Posted in another thread but appropriate here)

Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

There is NO excuse at all for not sending out ALL the money to US residents.
The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

Think I am over stating?

Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

Just suck it up folks... we all got ripped off and with the help of our own government to boot.
 
Serious

This is a serious allegation. if there is any evidence that Neteller claimed to have sent the check and gave some BS about there being no tracking number while knowing they had not, this should be presented to the UK's FSA, this is blatantly a breach of regulations, and I hope that Neteller realise the serious repercussions this could have on their remaining business - it's all about trust, if that goes, then the second a new payment processor appears that offers the same service as Neteller there will be a run on customers, let alone the banks.

Click2Pay lost my custom a while back for screwing me over with some really odd currency manipulations, then saying they knowingly did this after changing their systems.

Neteller shares are currently suspended, so if there is any evidence they are unable to meet liabilities on the US accounts their whole "trust account" claim is put into question. There is a technical term for a company unable to meet current liabilites, INSOLVENT - Neteller had better come up with a better reason than this or expect to be hammered when their shares come back off suspension.
 
Neteller delibrately doesn't process my big amount withdrawal (>8K) by Fedex overnight cheque , but processed my 300 normal cheque withdrawal.

I think they have all big amount withdrawals on hold.
 
Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

I waited at least 24 hours after the initial arrests before moving my neteller funds to the neteller card. Then I waited another 24 hours before withdrawing the cash. They had plenty of time to lock me out if they wished. So to say "ANY" of the money is an overstatement.

Hopefully there will not be any nasty scandal involving customer funds. I think the logistical nightmare of settling that many accounts all at once is a much more likely explanation.

(full disclosure: i'm still sweating my $14.92 final EFT to my bank.)
 
Rather than start yet another NT thread, I'll borrow this one. ;)

I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

Yes, I have loaded my card.

Simply trying to get money from NETeller is beginning to be something of circus....
 
I am a US resident and have pulled off 1k a day on the debit card for 5 days in a row now. Still have other payments "pending" but I will call in soon to get them reversed and just take it out via card. The numbers I have heard are 4-6 weeks for EFT, 8-10 weeks for check. hang tight.
 
Rather than start yet another NT thread, I'll borrow this one. ;)

I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

Yes, I have loaded my card.

Simply trying to get money from NETeller is beginning to be something of circus....

It happened to me too.Many banks wont accept it.
Washinghton Mutual does accept though.
 
guuuu

I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

I have sent an e-mail to admin@neteller.com, support@neteller.com etc and I am getting no replies for them at all.

Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

I am not sure what my next step would be here but I dont think this company should be able to get away with this.
 
I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

I have sent an e-mail to admin@neteller.com, support@neteller.com etc and I am getting no replies for them at all.

Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

I am not sure what my next step would be here but I dont think this company should be able to get away with this.

Does this sound familiar to anyone else? Just substitute "Neteller" for "[clipjoint casino]" and it reads like a majority of the complaints section.
 
I am not sure what my next step would be....
If your a Brit Contact the FSA ( Financial Services Authority www.fsa.gov.uk ) they regulate and license NETeller in the UK. If your an American they are not going to help you much, but it is worth getting your complaint on reccord with them for any future legal action.


I would also suggest that each of you that is owed money by neteller contact the FSA.

Financial Services Authority
25 The North Colonnade,
Canary Wharf,
London E14 5HS
(Company No. 01920623)

Complaints against the FSA
From UK: 020 7066 9870
From Overseas: +44 20 7066 9870

Fax
From UK: 020 7066 1099
From Overseas: +44 20 7066 1099

www.fsa.gov.uk

For those of you with big bucks being held by neteller please contact me, I am looking to start a class action law suit here in the US against neteller, too recover money being held and losses incured by netellers actions and I am looking at some form of group legal action in the UK against neteller and their assets as well.
 
UK Number

The "UK Number" simply goes to the call centre in Canada, which is currently swamped by aggrieved US players.
Not replying to E-mails is pretty common with Neteller, phoning is the only way. The best time to phone would be when much of the US is asleep, which for the UK is actually quite convenient, an 8am rise should suffice (3am US time).
Curiously, I called today, during UK office hours, and STILL got Canada; who helpfully informed me that they never received my withdrawal request into their system on Tuesday. I politely informed them that if they routinely sent out an E-mail confirmation of receipt, I would not have been in the position of waiting in vain till today while blaming the Americans for swamping the system.

They have mysteriously locked accounts before, usually when one of their security flags gets tripped. They even locked MY account last Christmas, and I had to phone to find out why. They are not as bad a Click2Pay, I had to be more insistent with them to straighten them out and get my charges refunded (that should not have been created as they were for unnecessary currency exchanges).
 
All the toll free number end up in Canada I think but there is a UK number 0870 351 3462 but good luck with that all you get is an automated that gives you options 1-5 from speaking to someone about accounts through to speaking to an operator but all have a crappy midi tone for about 90 secs before you get put on to a mailbox where you leave as many messages as you like but no one ever gets back to you.

On another point I got an e-mail back now saying my account is no longer locked. No reason why it was locked. No apology. Just your account in now unlocked. My cash transfer is still not there, it is pending. I will see what happens.

So I am new to NETeller but from what I have been reading would it be a good idea to get out now or is there hope for using it.

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Peer - Peer

If your casino has a peer - peer account you can transfer your funds directly to their e-mail address. Some casinos do and this will get your money out of Neteller and back to the casino! Then make your withdraw through a new active eft provider... :)

I'm not suggesting Gamble your winnings away that you move back to the casino but instead withdraw again through your new provider. Be sure to confirm your change from Neteller to your new provider before making a withdraw with the casino...




Bob Tanner

RULucky.net
 
I also have money in Neteller, a pending EFT which has now been pending simce 1/17.
I finally contacted the VIP Support and actually got a reply two days later.
Nothing new, just the same ole....means that are beyond our control crap and your money is safe;t being held in trust...etc....

Well my money isn't doing me a bit of good in pending, in limbo and no way yo use it or get to my checking account.

Can someone please explain to me what exactly is the hold up? I can understand every US Customer wanting their funds out and possibly causing a backlog if the eft's were done manually.....If the funds are mine....I'm not borrowing them from Neteller they were paid to me by someone else so just what are the issues here?

How can you possibly do a peer to peer if you cant get the funds out by eft or check? What am I missing in all of this?

I really find it low down and dirty that customers in the US with Neteller accounts were not notified at all about the US Backout and the problems that they knew would arise with getting our funds out before the Crisis hit the fan... I think I got an email from one of my affiliate Casinos on the eve of the 17th....I had just deposited that morning and by 5pm no transactions were being allowed for US account holders.

WHEN YOU HAVE A GUT FEELING TO DO SOMETHING, DO IT,OR IT MAY BE TO LATE. I'M JUST THANKFUL I TRANSFERED OUT 1500.00 WHEN I COULD....NOW WAITING ON THE 250.00 STILL REMAINING THAT I LEFT TO PLAY WITH......HAHAHAHA!!!!!! CAN'T EVEN DO THAT.
 
It would seem it has to do with the processors fear of doing business with **gambling web sites such as netteller. (processors are the people that take the money from the company and put it into your bank account, or vice versa)It seems it has nothing to do with holding onto the funds forever because some guy really needs it for pizza, or that yaught he had his eye on. No business on the stock exchange wants to appear to be underhanded. The Justice department did what it set out to do, which is cripple out of country businesses that profitted from online gambling, by any means necessary. Even if it is based on lies and/or a control complex. You could probably move to Canada (where there is health care) to cash out, as I do not believe it would be as simple as registering a Canadian bank account, because surely the only bank accounts that can registered with netteller have to be based out of the country you live in. I looked through the netteller website, they seem to be hiring. Now if they were in a bad position, wouldn't they be chopping these positions like crazy. There will be a way of getting the money to everyone. Patience is a virtue. I have faith. Try contacting your local politicians that seem to run the most free country in the world. (but does not allow you to gamble online). Your politicians have started a witch hunt where lots of people are scared.

Heres a video that should fire you up in the meantime.

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