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MORE from Big Dollar about their checks...

Discussion in 'Casino Complaints - Non-Bonus Issues' started by recruit, Mar 30, 2007.

    Mar 30, 2007
  1. recruit

    recruit Dormant account

    This is a little strange...the following email is also from Big Dollar, in response to me asking why their checks couldn't simply be "cashed". Now it seems there is an additional "clearing period" (????) after they are deposited into a player's bank account. Surely they are not referring to the normal time it takes any check to clear - one would wonder why they felt the need to point out normal transaction procedures...this sounds like something more? The hair on the back of my neck is starting to raise on this one....(see email below)


    Thank you for contacting the support desk.

    Please accept our apologies for the delay in responding to your below

    Our finance department has been contacted in order to clarify this

    We can confirm checks may not be cashed, but deposited into the bank
    This measure is in place to protect the player from identity theft,
    which may occur should
    Your check get into the wrong hands.

    We have also been advised there is a clearing period on the funds from
    the time the check is
    Deposited into the account. This is the second reason the check cannot
    be cashed in.

    We trust this information will clarify this matter, if not please do not
    hesitate to contact the support desk
    At any time for further assistance.


    Kelli Turner
    Customer Service

    Please note, in order for us to assist you with greater efficiency,
    please include your account number in correspondence.
  2. Mar 30, 2007
  3. johnnyvegass

    johnnyvegass Banned User - multiple forum accounts - violation

    makes perfect sense to me! Whats wrong with just depositing it into your account? They do this as a safety measure to protect YOU so that if u were to lose your check, the person that finds it cant just forge your signature and cash it themselves. Simple.
  4. Mar 30, 2007
  5. recruit

    recruit Dormant account

    It's the "additional clearing time" that worries me...

    I just am not sure what they mean by "additional clearing time"....so, what does that mean in terms of when you will actually have access to your winnings? THAT is what I can't seem to get a straight answer on. As for your question "Why not have them deposit right into your bank account?" Simple - by their own admission, this can take longer than a MONTH to happen...and by reading some recent posts, it's taking much longer than that in some cases. Just tryin' to get paid, that's all. :)
  6. Mar 31, 2007
  7. GemG7

    GemG7 Dormant account

    Do these checks have a return address from Frankfurt Germany by any chance?
  8. Mar 31, 2007
  9. TxMyTx

    TxMyTx Dormant account

    Retired insurance adjuster
    Yes, they do...

    Both checks I have from Citibank from 2 seperate casinos have Frankfurt on them. Why you asking kind person? Do you know something we don't? I don't need anymore surprises for sure! :eek:
  10. Mar 31, 2007
  11. GemG7

    GemG7 Dormant account

    No I don't know anything. I received a check yesterday in the mail from Frankfurt Germany and it was for an amount I cashed out at Lake Palace. The thing is I received those winning via ACH a couple weeks ago. I guess I'll email them and see what's up.
  12. Mar 31, 2007
  13. footdr

    footdr Banned User: PITA violations of the Forum Rules


    They are refering to the time the check will take to settle. I also asked them about this. They responded it could take up to 30 days due to it being a check drawn on a european bank.

    I do not understand this since the check is payable through a u.s. branch of the same bank.


    Send PM for specific questions.

    Also, I deposited all three checks today after having the financial departments contact the processor to make certain the checks will be honored, and then being advised by each casino to deposit them. WE WILL SEE!

    My bank put a hold on the largest one but advised I could have access to the funds on the other two tomorrow. However, I will not touch the money until the transactions settle between their bank and mine.

    I advise everyone to do the same. Money really isn't ours until the transactions settle.

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