MORE from Big Dollar about their checks...

recruit

Dormant account
Joined
Feb 23, 2004
Location
Dallas
This is a little strange...the following email is also from Big Dollar, in response to me asking why their checks couldn't simply be "cashed". Now it seems there is an additional "clearing period" (????) after they are deposited into a player's bank account. Surely they are not referring to the normal time it takes any check to clear - one would wonder why they felt the need to point out normal transaction procedures...this sounds like something more? The hair on the back of my neck is starting to raise on this one....(see email below)

**************************

Thank you for contacting the support desk.

Please accept our apologies for the delay in responding to your below
mail.

Our finance department has been contacted in order to clarify this
matter.

We can confirm checks may not be cashed, but deposited into the bank
account.
This measure is in place to protect the player from identity theft,
which may occur should
Your check get into the wrong hands.

We have also been advised there is a clearing period on the funds from
the time the check is
Deposited into the account. This is the second reason the check cannot
be cashed in.

We trust this information will clarify this matter, if not please do not
hesitate to contact the support desk
At any time for further assistance.

Regards,

Kelli Turner
Customer Service

Please note, in order for us to assist you with greater efficiency,
please include your account number in correspondence.
 

johnnyvegass

Banned User - multiple forum accounts - violation
Joined
Mar 19, 2007
Location
Ohio
makes perfect sense to me! Whats wrong with just depositing it into your account? They do this as a safety measure to protect YOU so that if u were to lose your check, the person that finds it cant just forge your signature and cash it themselves. Simple.
 

recruit

Dormant account
Joined
Feb 23, 2004
Location
Dallas
It's the "additional clearing time" that worries me...

makes perfect sense to me! Whats wrong with just depositing it into your account? They do this as a safety measure to protect YOU so that if u were to lose your check, the person that finds it cant just forge your signature and cash it themselves. Simple.

I just am not sure what they mean by "additional clearing time"....so, what does that mean in terms of when you will actually have access to your winnings? THAT is what I can't seem to get a straight answer on. As for your question "Why not have them deposit right into your bank account?" Simple - by their own admission, this can take longer than a MONTH to happen...and by reading some recent posts, it's taking much longer than that in some cases. Just tryin' to get paid, that's all. :)
 

GemG7

Dormant account
Joined
May 9, 2004
Location
US
Do these checks have a return address from Frankfurt Germany by any chance?
 

TxMyTx

Dormant account
Joined
Dec 24, 2004
Location
Texas
Yes, they do...

Both checks I have from Citibank from 2 seperate casinos have Frankfurt on them. Why you asking kind person? Do you know something we don't? I don't need anymore surprises for sure! :eek:
 

GemG7

Dormant account
Joined
May 9, 2004
Location
US
No I don't know anything. I received a check yesterday in the mail from Frankfurt Germany and it was for an amount I cashed out at Lake Palace. The thing is I received those winning via ACH a couple weeks ago. I guess I'll email them and see what's up.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
REGARDING CHECK+CLEARING TIME

They are refering to the time the check will take to settle. I also asked them about this. They responded it could take up to 30 days due to it being a check drawn on a european bank.

I do not understand this since the check is payable through a u.s. branch of the same bank.

I WOULD BE CAREFUL MENTIONING NAMES OF BANKS ETC. EVERYONE


Send PM for specific questions.

Also, I deposited all three checks today after having the financial departments contact the processor to make certain the checks will be honored, and then being advised by each casino to deposit them. WE WILL SEE!

My bank put a hold on the largest one but advised I could have access to the funds on the other two tomorrow. However, I will not touch the money until the transactions settle between their bank and mine.

I advise everyone to do the same. Money really isn't ours until the transactions settle.
 
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