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More Fortune Lounge Problems

Discussion in 'Online Casino and Poker Complaints - old section' started by Catwoman, Apr 20, 2004.

  1. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    After reading all the problems many people have been having with Fortune Lounge this will probably come as little surprise, but I feel this really takes the p*ss.

    I made several cashins at their casino's (most without bonuses) at the weekend after making several deposits and received the money back to Neteller for most of them. However I noticed my cashin at Desert Dollar was $150 down, Vegas Towers $50 down and Fortune Room $35 down.

    I emailed VIP support to find out why this was to be told:

    Please be advised that the remainder of your cashins were credited back to your Desert Dollar, Vegas Towers and Fortune Room casino accounts, as you did not meet the wagering requirements in order to cashin. The wagering requirements in order to cashin these purchase match bonuses is your purchase plus bonus, times 10. Thank you for your time and kind understanding!!

    I can't beleive it - not only have they wrongly removed money from my cashins yet again (yes - it's happened to me before) but now they're ACTUALLY LYING to me. The credits HAD NOT been credited back to my casino account - bonuses had been added on Monday which were similar to the amounts removed from my cashins and they were blatantly trying to fob me off pretending they were from my cashins.

    On top of this only the Vegas Towers cashin involved bonus money, and the wagering requirements for that had more than been met. They've now told me they're sending the details of the matter to their e-cash company to investigate the matter - but the whole thing stinks.

    Bryan - I really don't know how much longer you can keep these in your reputable casino section. How many people will it take reporting of money taken wrongly from their cashins and being lied to from support before they are recognised for what they are?
     
  2. fortunelounge

    fortunelounge Accredited Casino Representative

    Catwoman:

    Please send me your details in order to investigate the account.

    You can mail me at This email is not visible to you..

    I will reply to your statements once I have established the facts.

    VP Operations
    Fortune Lounge
     
  3. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Email sent
     
  4. jyde

    jyde Dormant account

    Fortunelounge - don't you get frustrated sometimes ;)
     
  5. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Well surprisingly enough my problem suddenly became a top priority for them once I'd posted here. It turns out the money removed was from previous bonuses I'd received.

    I explained that I'd lost the other bonuses I'd received only to receive this reply:


    Thank you for your e-mail, it will receive my speediest response.

    I understand that you had lost your bonus amount whilst playing, but when you had initiated your cashin you had not wagered
    enough to do so even though you had lost the bonus amount. From the date the cashin was initiated the wagering requirements still needed to be met in order to cashin.

    If you could give me a ring I would gladly explain the wagering over the phone step by step for you.
    You are a most valued player and we wish you a continues fun filled experience and I'm holding thumbs that you win a big jackpot. All the best and enjoy your gaming.

    Sincerely,
    Jean-Claude
    VIP Casino Host


    Unbelievable!! After all that has been posted on here a member of their support team (VIP support at that) is still claiming wagering requirements from previous bonuses lost still need to be met.
     
    Last edited: Apr 21, 2004
  6. tim5ny

    tim5ny Quit Gambling

    Like I said before.. If 10 people get screwed...7 may accept it and not say a word. 2 of them may try to fight it on their own and give up after awhile, and 1 of them will come here and post it and get their problem solved. So you see... the casino is still ahead on the other 9 players, and the 1 that posts here may get paid, and the casino looks fair because that person will post that they have been paid. It's a strategy that works well for them.
     
  7. fortunelounge

    fortunelounge Accredited Casino Representative

    If 10 people get "screwed...7 may accept it and not say a word and will not play with us again. 2 of them may try to fight it on their own and give up after a while... and will not play with us again and 1 of them will come here and post it and get their problem solved.....and will either not play with us again or reduce their play with us.

    What commercial sense is there for us to deliberately "screw" players ?

    I suggest you wait for my reply as promised before.

    VP Operations
    Fortune Lounge
     
  8. fortunelounge

    fortunelounge Accredited Casino Representative

    Catwoman:

    I notice that you failed to post the mail we sent you which explains, in detail, the transactions you referred to. This mail was sent to you BEFORE the one you quote below.

    In order to clarify this issue to other forum participants as well, I will repeat the salient facts. This relates to a cash-in on 17/04/04. The bonus forfeit and new wagering requirements were already in place before all purchases and bonus additions took place. The facts below were exactly but more elaborately explained in our mail to Catwoman.

    Desert Dollar: Purchased $500 on 03/04/04. Received match bonus of $150 on 05/04/04. Wagerering requirement: purchase + bonus x 10 = $6 500.
    Actual wagering: $850. Bonus of $150 removed. Cash-in of $610 processed on 18/04/04.

    Vegas Towers: Purchased $500 on 03/04/04. Received match bonus of $50 on 05/04/04. Wagering requirement: purchase + bonus x 10 = $5 500.
    Actual wagering: $581. Bonus of $50 removed. Cash-in of $442 processed on 18/04/04

    Fortune Room: Purchased $350 on 04/03/04. Received match bonus of $35 on 08/03/04. Wagering requirement: purchase + bonus x 10 = $3 850.
    Actual wagering: $535. Bonus of $35 removed. Cash-in of $380 processed on 18/04/04

    It is abundantly clear that Catwoman did not even closely meet her wagering requirements.

    The fact that she mentions "previous bonuses lost" indicates that she is, perhaps, understanding that Zero Balance refers to the bonus. In other words, when the bonus was played out. This is not correct as Zero Balance refers to when the actual account has no more credits.

    It is concerning that the above was explained IN DETAIL to Catwoman, yet she is still finding the situation "Unbelievable" and selectively quotes a mail that was sent AFTER the full explanation. As I had direct communication with her after her initial posting, I am also surprised (or maybe not) that she did not contact me after receiving our explanation.

    I hope the above is clear.

    VP Operations
    Fortune Lounge
     
  9. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    so, she got the bonus, made a profit> then without making playtru cash out. :rolleyes: She got happy and tried to cash out before her time. Then run here. Catwomen if you knew other people was having problems at Fortune Lounge , why did u play there?

    catwomen if you going to play for a short time , dont mess with the bonus
     
  10. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    By the way Catwoman, welcome to the forum.

    When you made these deposits were you aware of the wagering requirements? This is a straightforward question not laced with sarcasm. This sounds like a newbie mistake of not reading the terms and conditions.

    Were you aware of the x 10 wagering requirements? It looks like you were wagering the deposit and bonus x 1.
     
  11. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Hi Brian - thanks for your welcome!

    Yes - I am fully aware of how FL bonus system works, I have been a regular reader of the forum for a few months and have been following the whole story(they have WRONGLY taken bonuses from my cashins before only to recredit them when I've emailed them my Playcheck logs).

    Just to prove that my balance DID DEFINITELY GO TO ZERO I shall post my playcheck logs below.

    Dessert dollar: (as you can see opening balance before depositing $500 is CLEARLY zero and no bonus is credited before I cashin)

    -- -- -- Opening Balance -- -- -- 0.00
    4/15/2004 20:49 2627561 ---- NETeller - Automatic Update -- -- 500.00 500.00
    4/15/2004 20:49 51277473 View BlackJack 40.00 40.00 0.00 500.00
    4/15/2004 20:49 51277476 View BlackJack 80.00 160.00 80.00 580.00
    4/15/2004 20:50 51277479 View BlackJack 40.00 0.00 -40.00 540.00
    4/15/2004 20:50 51277482 View BlackJack 40.00 0.00 -40.00 500.00
    4/15/2004 20:50 51277485 View BlackJack 40.00 80.00 40.00 540.00
    4/15/2004 20:50 51277487 View BlackJack 40.00 40.00 0.00 540.00
    4/15/2004 20:50 51277489 View BlackJack 40.00 80.00 40.00 580.00
    4/15/2004 20:51 51277491 View BlackJack 80.00 160.00 80.00 660.00
    4/15/2004 20:51 51277494 View BlackJack 40.00 80.00 40.00 700.00
    4/15/2004 20:51 51277497 View BlackJack 40.00 80.00 40.00 740.00
    4/15/2004 20:51 51277499 View BlackJack 20.00 40.00 20.00 760.00
    4/16/2004 17:32 13957143 ---- Transfer Casino Credits to ECash -- -- -760.00 0.00


    Fortune Room: (once again clearly zero and no bonus added)

    -- -- -- Opening Balance -- -- -- 0.00
    4/16/2004 17:12 1779539 ---- NETeller - Automatic Update -- -- 450.00 450.00
    4/16/2004 17:14 4594436 View European BlackJack 10.00 0.00 -10.00 440.00
    4/16/2004 17:14 4594441 View European BlackJack 10.00 0.00 -10.00 430.00
    4/16/2004 17:15 4594445 View European BlackJack 10.00 0.00 -10.00 420.00
    4/16/2004 17:15 4594449 View European BlackJack 10.00 0.00 -10.00 410.00
    4/16/2004 17:15 4594453 View European BlackJack 10.00 0.00 -10.00 400.00
    4/16/2004 17:15 4594455 View European BlackJack 10.00 0.00 -10.00 390.00
    4/16/2004 17:15 4594460 View European BlackJack 10.00 0.00 -10.00 380.00
    4/16/2004 17:15 4594464 View European BlackJack 10.00 25.00 15.00 395.00
    4/16/2004 17:15 4594467 View European BlackJack 20.00 40.00 20.00 415.00
    4/16/2004 17:15 4594472 View European BlackJack 10.00 20.00 10.00 425.00
    4/16/2004 17:15 4594476 View European BlackJack 10.00 20.00 10.00 435.00
    4/16/2004 17:15 4594481 View European BlackJack 10.00 0.00 -10.00 425.00
    4/16/2004 17:15 4594485 View European BlackJack 10.00 0.00 -10.00 415.00
    4/16/2004 17:15 4594488 View European BlackJack 10.00 20.00 10.00 425.00
    4/16/2004 17:15 4594492 View European BlackJack 10.00 20.00 10.00 435.00
    4/16/2004 17:16 4594498 View European BlackJack 20.00 40.00 20.00 455.00
    4/16/2004 17:16 4594502 View European BlackJack 10.00 20.00 10.00 465.00
    4/16/2004 17:16 4594506 View European BlackJack 10.00 10.00 0.00 465.00
    4/16/2004 17:16 4594509 View European BlackJack 10.00 20.00 10.00 475.00
    4/16/2004 17:16 4594512 View European BlackJack 10.00 0.00 -10.00 465.00
    4/16/2004 17:16 4594516 View European BlackJack 10.00 0.00 -10.00 455.00
    4/16/2004 17:16 4594521 View European BlackJack 20.00 0.00 -20.00 435.00
    4/16/2004 17:16 4594525 View European BlackJack 10.00 20.00 10.00 445.00
    4/16/2004 17:16 4594529 View European BlackJack 10.00 0.00 -10.00 435.00
    4/16/2004 17:16 4594532 View European BlackJack 10.00 20.00 10.00 445.00
    4/16/2004 17:16 4594537 View European BlackJack 10.00 0.00 -10.00 435.00
    4/16/2004 17:16 4594541 View European BlackJack 10.00 0.00 -10.00 425.00
    4/16/2004 17:16 4594546 View European BlackJack 10.00 20.00 10.00 435.00
    4/16/2004 17:17 4594550 View European BlackJack 10.00 0.00 -10.00 425.00
    4/16/2004 17:17 4594555 View European BlackJack 10.00 0.00 -10.00 415.00
    4/16/2004 17:17 4594574 View European BlackJack 10.00 20.00 10.00 425.00
    4/16/2004 17:17 4594579 View European BlackJack 10.00 10.00 0.00 425.00
    4/16/2004 17:18 4594591 View European BlackJack 10.00 0.00 -10.00 415.00
    4/16/2004 17:18 4594594 View European BlackJack 10.00 20.00 10.00 425.00
    4/16/2004 17:18 4594596 View European BlackJack 10.00 0.00 -10.00 415.00
    4/16/2004 17:18 4594601 View European BlackJack 10.00 0.00 -10.00 405.00
    4/16/2004 17:18 4594603 View European BlackJack 10.00 0.00 -10.00 395.00
    4/16/2004 17:18 4594606 View European BlackJack 10.00 20.00 10.00 405.00
    4/16/2004 17:18 4594610 View European BlackJack 10.00 0.00 -10.00 395.00
    4/16/2004 17:18 4594614 View European BlackJack 10.00 0.00 -10.00 385.00
    4/16/2004 17:18 4594624 View European BlackJack 30.00 60.00 30.00 415.00
    4/16/2004 17:20 8134041 ---- Transfer Casino Credits to ECash -- -- -415.00 0.00


    Vegas Towers (opening balance is $20 which was a bonus given with a $200 wagering requirement, which I more than met. The $50 they removed was lost well before this was added)

    -- -- -- Opening Balance -- -- -- 20.00
    4/15/2004 19:32 2627494 ---- NETeller - Automatic Update -- -- 500.00 520.00
    4/15/2004 19:36 2334646 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 510.00
    4/15/2004 19:36 2334647 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 520.00
    4/15/2004 19:37 2334648 View Table - Vegas Strip BlackJack 20.00 40.00 20.00 540.00
    4/15/2004 19:37 2334649 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 530.00
    4/15/2004 19:37 2334650 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 520.00
    4/15/2004 19:37 2334651 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 510.00
    4/15/2004 19:37 2334652 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 520.00
    4/15/2004 19:37 2334653 View Table - Vegas Strip BlackJack 20.00 0.00 -20.00 500.00
    4/15/2004 19:37 2334654 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 510.00
    4/15/2004 19:37 2334655 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 500.00
    4/15/2004 19:37 2334656 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 510.00
    4/15/2004 19:37 2334657 View Table - Vegas Strip BlackJack 10.00 25.00 15.00 525.00
    4/15/2004 19:37 2334658 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 515.00
    4/15/2004 19:37 2334659 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 525.00
    4/15/2004 19:37 2334660 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 515.00
    4/15/2004 19:37 2334661 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 525.00
    4/15/2004 19:37 2334662 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 515.00
    4/15/2004 19:37 2334663 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 525.00
    4/15/2004 19:37 2334664 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 515.00
    4/15/2004 19:37 2334665 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 525.00
    4/15/2004 19:38 2334666 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 515.00
    4/15/2004 19:38 2334667 View Table - Vegas Strip BlackJack 30.00 60.00 30.00 545.00
    4/15/2004 19:38 2334668 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 555.00
    4/15/2004 19:38 2334669 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 545.00
    4/15/2004 19:38 2334670 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 535.00
    4/15/2004 19:38 2334671 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 525.00
    4/15/2004 19:38 2334672 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 535.00
    4/15/2004 19:38 2334673 View Table - Vegas Strip BlackJack 10.00 20.00 10.00 545.00
    4/15/2004 19:38 2334674 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 535.00
    4/15/2004 19:38 2334675 View Table - Vegas Strip BlackJack 10.00 0.00 -10.00 525.00
    4/15/2004 19:39 30635779 View Multihand Video Poker - Deuces Wild 10.00 2.50 -7.50 517.50
    4/15/2004 19:39 30635783 View Multihand Video Poker - Deuces Wild 10.00 12.50 2.50 520.00
    4/15/2004 19:39 30635784 View Multihand Video Poker - Deuces Wild 10.00 0.00 -10.00 510.00
    4/15/2004 19:39 30635786 View Multihand Video Poker - Deuces Wild 10.00 17.50 7.50 517.50
    4/15/2004 19:39 30635788 View Multihand Video Poker - Deuces Wild 10.00 27.50 17.50 535.00
    4/15/2004 19:39 30635792 View Multihand Video Poker - Deuces Wild 10.00 2.50 -7.50 527.50
    4/15/2004 19:39 30635794 View Multihand Video Poker - Deuces Wild 10.00 2.50 -7.50 520.00
    4/15/2004 19:39 30635796 View Multihand Video Poker - Deuces Wild 10.00 0.00 -10.00 510.00
    4/15/2004 19:39 30635798 View Multihand Video Poker - Deuces Wild 10.00 5.00 -5.00 505.00
    4/15/2004 19:39 30635801 View Multihand Video Poker - Deuces Wild 10.00 0.00 -10.00 495.00
    4/15/2004 19:39 30635803 View Multihand Video Poker - Deuces Wild 10.00 20.00 10.00 505.00
    4/15/2004 19:39 30635806 View Multihand Video Poker - Deuces Wild 10.00 15.00 5.00 510.00
    4/15/2004 19:39 30635810 View Multihand Video Poker - Deuces Wild 10.00 0.00 -10.00 500.00
    4/15/2004 19:39 30635813 View Multihand Video Poker - Deuces Wild 10.00 17.50 7.50 507.50
    4/15/2004 19:39 30635815 View Multihand Video Poker - Deuces Wild 10.00 0.00 -10.00 497.50
    4/15/2004 19:40 30635817 View Multihand Video Poker - Deuces Wild 10.00 5.00 -5.00 492.50
    4/15/2004 19:40 33264576 View Video Poker - Deuces Wild 0.50 0.00 -0.50 492.00
    4/15/2004 19:42 13947106 ---- Transfer Casino Credits to ECash -- -- -492.00 0.00
     
  12. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Just to add what a complete and utter joke this all is - I can't beleive I've had to resort to posting my playcheck logs. Surely FL must have access to them? One quick look would have proved what I had told them.

    So during this whole ugly episode FL have told me the following:

    1) That the money removed from my cashins had been recredited to my account - LIE (the worst of them all)

    2) Told me that wagering requirements from previous bonuses need to be met - LIE (in my case anyway)

    Bethug - I've been a member at FL for months now (VIP there), before they started making all these ridiculous changes to their policies (i.e when they were a good casino), and I enjoyed playing there. I hadn't bothered much for a few weeks but gave them a go again last week hoping that maybe they'd got themselves sorted. Obviously not.

    Also the only one out of these cashins that actually had a profit from my deposit was Desert Dollar - whom I lost $2K at a couple of months ago without a word of complaint.

    Also I've never EVER not complied fully with any terms and conditions set by any casino.
     
    Last edited: Apr 21, 2004
  13. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Oh yeah - and they removed the money from my cashins without telling me.
     
  14. HateMG

    HateMG Dormant account

    From FL t@C:
    ________________________________________________________________
    5. Purchases only need to be wagered once on the day to qualify for the Weekly Purchase Match bonus.

    6. Fortune Lounge Casinos will credit the player's account with the bonus on the following Monday, as specified in the offer letter.

    7. To cash in the Weekly Purchase Match bonus the following wagering obligations apply:

    a. wager the purchase at least ten (10) times

    b. wager the bonus at least ten (10) times
    _________________________________________________________________

    5. Catwoman clearly wagered once her deposit to quilify for the bonus.
    There is no mention there she can not make a withdrawal.

    6. The bonuses were not credited till Monday.

    7. After bonuses are credited she is supposed to wager it 10 times + 10 times
    the deposit to be able to withdraw the bonus.

    So, let's take Vegas Towers example. She deposited $500 wagered it once, made a withdrawal. I don't see anything wrong with it. After she receives $50 bonus she is supposed to wager 10x(50+500) = $5500.

    Fortunelounge,

    What did she do wrong?
     
  15. Dirk Diggler

    Dirk Diggler Dormant account

    Ah I see what FL have said now - I'm not sure Catwoman is right
     
  16. tim5ny

    tim5ny Quit Gambling

    Fortune Lounge person... this board is constantly bombarded with complaints against your group. Maybe you care if people will come back and play again.. but it's obvious that the rest of the employees don't. It reminds me of the "good cop"/"bad cop" approach. They piss everyone off/ and you schmooze things over when it hits this forum.
     
  17. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Well they've finally given me the removed cashins back and also given me an extra $50 for my troubles.

    Shame it's had to take all this really.
     
  18. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    good job catwoman , i will never play there, to much mess for me
     
  19. fortunelounge

    fortunelounge Accredited Casino Representative

    HateMG: Thank you for your posting.

    Catwoman complied with (5) above and was awarded the purchase match bonus. The issue is not about withdrawal here.

    We complied with (6) and credited her account on the Monday.

    She did not meet her wagering requirements on all three casinos she cashed in.

    Again: On Desert Dollar she purchased $500 and received her purchase match bonus of $150. Because the wagering requirement is purchase x 10 and bonus x 10 she had to wager $6 500. She only wagered $581.

    On Vegas Towers she purchased $500 and received her purchase match bonus of $50. Because the wagering requirement is purchase x 10 and bonus x 10 she had to wager $5 500. She only wagered $581.

    On Fortune Room she purchased $350 and received a match bonus of $35. The wagering requirement is purchase x 10 and bonus x 10 - so she had to wager $3 850. She only wagered $535.

    She made the withdrawals (cash-ins) AFTER she received her bonuses. If she made a withdrawal (cash-in) BEFORE her bonuses were added there would have been no wagering requirement.

    I hope this answers your questions.

    VP Operations
    Fortune Lounge
     
  20. fortunelounge

    fortunelounge Accredited Casino Representative

    Catwoman: The bonuses were re-credited to your accounts as a sign of goodwill only. They still have to be wagered 10 times as per our mail to you.

    My postings above are clear and show that you have not met the wagering requirements and that we were absloutely correct in our application of the Terms and Conditions. Your Playcheck statements prove that you are incorrect in stating that your account reached a zero balance. The statements you provided show clearly that your accounts only reached a zero balance when you cashed in. "Transfer Casino Credits to ECash" means that you have cashed in and your account would therefore revert to a zero balance.

    We regard this issue as closed.

    VP Operations
    Fortune Lounge
     

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