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More examples of BelleRock

Discussion in 'Casino Complaints - Non-Bonus Issues' started by vinylweatherman, Dec 9, 2006.

    Dec 9, 2006
  1. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Here is another example of BelleRock top notch CS!!!!

    1) I deposited for the UK only Right Royal bonus.

    2) The deposit reflected in the account, and I logged off.

    3) I claimed on the website claimform

    4) Next day, I got the claim back:-

    ------------------------------------------------------------------
    Thank you for claiming the Right Royal Bonus at River Belle Online
    Casino. Unfortunately, your claim was denied because of the
    following reason(s):

    To be eligible for this promotion, you are required to purchase $10.00 during the promotional period. Please note you have either purchased less than the required amount or missed the promotional period. You may also have claimed your bonus before your purchase reflected in your Account - if this is the case please reclaim before the promotional period ends.
    ----------------------------------------------------------------------

    5) I emailed back correcting them about this, and that I had deposited.

    They chose to ignore this e-mail, so I decided to simply claim again

    6) To which I got this (next day)

    ----------------------------------------------------------------------
    Thank you for claiming the Right Royal Bonus at River Belle Online
    Casino. Unfortunately, your claim was denied because of the
    following reason(s):

    You were already awarded a promotion on the Saturday, December 09, 2006.
    ----------------------------------------------------------------------

    7) Despite the "red haze", I noticed the date, too late to have been referring to the previous claim to have been credited when it had been rejected (the initial cause of the red mist). I checked my account and indeed it HAD been credited.

    8) However, I then got this that directly contradicted the previous email

    ------------------------------------------------------------------------
    Congratulations, your claim for the Right Royal Bonus
    has been successful.
    ------------------------------------------------------------------------

    At this point, the red mist cleared, but I am annoyed at the total LACK of a human being in this entire affair. Have they now gone robotic entirely at CS HQ?

    All replies were from "Sebastian", the "Oliver Curran" of RiverBelle. I wonder if he is an advanced model, or a prototype! From what I have seen, they would be better off getting hold of a few RoboSapien Mark II for the new year:D
    .....


    Disengage.Rant(CS, automated, crap, fortheuseof)
    End
    Shutdown
     
    1 person likes this.
  2. Dec 9, 2006
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek

    Yes you do, no you don't.... I'm sorry, but this is hysterical VWM. Pardon me while I ROFLMAO before I sympathize. The RiverBelle group has some of the strangest and most irritating SNAFUs of any MG casino.
     
  4. Dec 10, 2006
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    'ere we go again!

    Hi there ####,

    Thank you for emailing Belle Rock Entertainment.

    We would like to apologize should this matter have caused any inconvenience.

    >>Noted
    You will be pleased to know that the £75 bonus was credited to your account on the 9 December 2006.

    >> Yes, it was credited after I received the e-mail to tell me the claim was denied, thanks.


    It is possible that you were playing on your casino account at the time that the bonus was credited. If this is the case, then it is likely that you may have mistaken the bonus credit as a win.

    >> Unlikely, I didn't play a damn thing before this was sorted, this is probably from your list of standard reasons, but did you check?


    You may view this transaction using PlayCheck, which is a system that records all transactions on your account, as well as all of your game play. Please reference session number 27890985 with transaction number 5593 to view the bonus.

    >> I would also have been able to notice a bonus present in the account by using the EZBonus "bubble", and it was not there.
    Since you have taken the trouble to identify the sessionid, you might have noticed that I had played nothing at the time, but, I understand force of habit with the mouse pointer hovered over the list of standard excuses, so easy to make that click subconciously.


    We trust that this will confirm the bonus for you, and would like to wish you best of luck with your future play with us.

    >> I am happy in this regard, but if it didn't take 3 days to turn around support queries, and your automated system didn't fire off rubbish in the meantine, there would have been no inconvenience, no need of an apology, and I would have been playing on my account rather than twiddling my thumbs and starting this thread!

    >>Merry Christmas to all at BelleRock, steady on the liquid celebrations, wine, beer, lager, spirits, oil - whatever takes your fancies.
     
  6. Dec 11, 2006
  7. darsval

    darsval Dormant account

    Occupation:
    Math Teacher
    Location:
    ??
    I had the exact same problem with a Bell Rock casino..... I got an email promotion that they would match my bonus up to $75.00. So, I deposit $75.00... then I get emails stating, since I didn't deposit the $50.00- I was declined the bonus... WHAT???? I deposited $75... SO I called, CS said they would fix it.... then what happens???? Same stupid email... declined because I didn't deposit $50.00- We went round and round for 3 days. Finally, I was fed-up- emailed them a nasty email and low and behold, the bonus showed up within the hour.
    Needless to say, I played out my deposit and bonus.... and uninstalled the casino.....
     
  8. Dec 15, 2006
  9. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    so does one have to play through the entire bonus before withdrawing at Bellerock? I could call them, but I suspect I have a better chance of getting an accurate answer here.
     
  10. Dec 15, 2006
  11. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    Re

    I got a cd from these guys last month for a free $25.00. It never got credited,
    and I never got an email back, so I deinstalled and never deposited. If they cant honur their own promotions, whats the point.

    Ama
     
  12. Dec 15, 2006
  13. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    You can cashout at any time, losing the remaining bonus.

    Most MG groups allow you to cashout Clearplay/eZ bonuses without completing the playthrough. The groups that require playthrough are Fortune Lounge, Casino Profit Share/Casino Action, Villento, and Grand Monaco (GM may have changed rules since acquired by CS).
     

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