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More anti customer measures from Skrill

Discussion in 'Online Casinos' started by fun4all, May 18, 2016.

    May 18, 2016
  1. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Now they have removed loyalty points. From an email I just received

    Ever since Neteller bought Skrill it has been a monopoly that's reduced customer service, increased fees and now this. I wish there had been good anti-monopoly rules in the EU that blocked that buy out.
     
    4 people like this.
  2. May 18, 2016
  3. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    I'm going to make some trouble via phone about this. Won't have much affect I suppose but eases the pain. This is beyond ridiculous.
    The only way to redeem themselves would be a revamped loyalty scheme.
     
    1 person likes this.
  4. May 18, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I didn't even know Skrill did LP's and I've been with them a reasonable amount of time but use my account regularly.

    What can/did you be able to use them for and where do I find them please?
     
  6. May 18, 2016
  7. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    You need to be at least bronze VIP to qualify.
     
    1 person likes this.
  8. May 19, 2016
  9. cnichas

    cnichas Experienced Member MM PABnoaccred

    Occupation:
    Self Employed,
    Location:
    Johannesburg
    No domino effect

    That's Pritty crappy , I really hope this doesn't trickle into Nettellers reward point scheme now that skrill rewards have been removed, it would actually be the final insult after they upped the fees structure and transfers to friends / family accounts
    If ecopayz was available in more of the casinos I frequent then my loyalty would quickly shift to thier wallet :eek2:
     
  10. May 19, 2016
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is what I was thinking. I will have to keep an eye out for the email from Neteller saying they are scrapping the points. It seems odd that they would remove them from Skrill yet still keep them for Neteller, unless of course they plan to cover both with the same scheme to save back office costs.

    It's not the first time eWallet loyalty points have vanished. Neteller used to have a scheme where the points could be used to buy lucky draw tickets, but they kept saying they might expand the redemption options, so I just let mine build up. One day, they vanished without any obvious publicity. If I had known, I would have thrown the whole lot into the last couple of lucky draws.
     
  12. May 19, 2016
  13. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Fraud & Underwriting Team VRP / YapStone
    Location:
    Dún Dealgan
    And their tiers are pretty high..
    Only for Bronze u need to transact 6k every 2 or 3 months I believe..
    Not doable for normal users..
    I have been on and off Bronze in the last few years and have redeemed several LP's into cash,mostly 50 Euro every time.
    Nice to get that once in a while but yeah they are gonna remove that. :(:(
     
    1 person likes this.
  14. May 20, 2016
  15. cnichas

    cnichas Experienced Member MM PABnoaccred

    Occupation:
    Self Employed,
    Location:
    Johannesburg
    Hmmm

    Well if anyone does get any early info I please post it here as soon as you know so we can hopefully redeem in time, I have only cashed in 25€ in rewards so far and I'm only off about 8000 points to redeem my next 25 so I guess I'll just hold thumbs and hope for the best :confused:
     
  16. May 21, 2016
  17. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    I got an answer from Skrill today. They promised to revamp their VIP programme, so let's see what they come up with.
     
    5 people like this.
  18. May 21, 2016
  19. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    I'm really pissed about this too.

    They will lose a lot of business from me if they water down the benefits of Skrill to virtually nothing.
     
  20. May 21, 2016
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Having thought more about 'not being good enough' to make even Bronze VIP, Not overly bothered, however a little pissed.

    With my gaming allowance, me and missues both usually play 4-5 days out of 7.

    Most if not all deposits are via Skrill and so are all withdrawals so fee's galore, on top of this there is the transfer between accounts (yes this is the tiny part but it all adds up)

    Then there is the ATM charge to withdraw (I like to see my winnings as cold hard cash, not figures on a PC screen)

    Then the icing on the cake is that we both use Casumo and Redbet so there are euro conversion fee's for us on deposits and they help themselves to a nice chunk of the withdrawals too :eek:

    Surely the odd £10/£20 loyalty 'freebie' once every couple of months would not break the bank.
     
    3 people like this.
  22. May 21, 2016
  23. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Yeah, over 3 quid now to withdraw back to your bank as well
     
    1 person likes this.
  24. May 21, 2016
  25. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany

    Contact their support or try to calculate how much you are short of the entry level. You can add up all your deposits in the first quarter 2016 to get an idea.

    You gain a couple of real benefits by entering bronze level which free ATM withdrawals and far lower FX conversion fees are the most important ones for you. If you are not lacking too much you could slightly increase your level of deposits and save a lot of fees which will compensate for additional "losses" of your increased activity.
     
    1 person likes this.
  26. May 22, 2016
  27. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    not just skrill , note neteller now hits you on ATM withdrawals , now if you withdraw £500 , your total is £508.75 , used to be a fixed fee of £3 quid be aware guys these companies are getting very very greedy .
     
  28. May 22, 2016
  29. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    They used to back in the day under the old owners build up and up and never expire, I let mine gather for years lol. You could log into the loyalty point store and buy all sorts of things with them. At the cheaper end was the usual stuff, laptop bags, skrill merchandise, golf balls etc that sort of the thing. Then getting more expensive they had laptops, signed football shirts from all sorts of famous players then they had mega expensive stuff like Rolex watches at the top end. I don't know how anybody afforded them but they were there. I used to just trade mine in for cash £25 at a time as I was never a massive point gatherer from my use. It was a nice extra

    They also ran promotions where if you were a VIP member you would get treble points for a certain period or whatever although they did stop before the merger. After the merger they put in rules like points expire after a certain amount of time and made it less clear how many you could earn or whatever. Also they removed the store completely and just let you trade in for cash. The balance and cash you can trade in for is right on the first page after you login although as others have said you need Bronze VIP.

    With them now being owned by Neteller and having a complete monopoly it is not surprising they are being removed, I mean they can only be costing the paysafe group money they don't have to spend anymore :rolleyes:. Glad to read from this thread they will be replaced by something else but not holding out much hope they will give a lot back.

    Talking of loyalty schemes that have now been discontinued - you could buy a Rolex Watch if you used Skrill enough but PokerStars back in the day had a Porsche and an Aston Martin as the top rewards! Several players got them they used to publish stories on the site of players who got the cars, unbelievable. I was happy with my £25 cash ins from skrill :eek:
     
    2 people like this.
  30. May 23, 2016
  31. cnichas

    cnichas Experienced Member MM PABnoaccred

    Occupation:
    Self Employed,
    Location:
    Johannesburg
    Greedy indeed !!! The MasterCard fees have been increased as well as transferring to friends and family also has increased fee which I think is cheeky because they had those set at free and it costs them nothing to for members to send funds from one Neteller account to another as its internal,
    The VIP scheme for Netteller is only really good once you silver or higher, I have had a bronze account for just under two years now and no significant benifits really all i get from it is a personal VIP support agent 24hrs on live chat which is just as painful to go through as the regular agents , fees are Pritty much the same too, in my opinion Ecopayz is actually the best one out there it's a lot easier to reach the Gold level which I think is the 3rd tier , they offer 3 MasterCard plastic cards and you can get all three one in euro , US dollar and one in Brittish pound , first card you order is shipped and delivered free of charge addition cards are 20€ the wallet itself allows you to have practically every currency option out there at no additional charge
    The one and only thing that prevents me from having it as my prefered method is the limited amount of casinos that accept ecopayz compared to skrill and Netteller but should more of my favourite casinos add them I'll dump Netteller on the crap heap In an instant :eek:
     
    1 person likes this.
  32. May 23, 2016
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Given the increase in anti-Neteller user terms in many casinos, I wonder why more don't offer ecopayz as an alternative. It might prompt players to ditch Neteller and switch to ecopayz, and they can even do what casinos once did when they wanted to move players away from using cards long ago, when they offered up to 15% extra bonus just for using Neteller. This in turn might make Neteller and Skrill fight back as it would be losing it's monopoly hold on widely accepted eWallet solutions.

    Currently, PayPal is the only other widely used eWallet, but it has decided to stay out of the gambling market for much of the time, and will only allow itself to be used in a few circumstances, such as for UK gamblers in UK licensed casinos.
     
  34. May 23, 2016
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Same opinion about Ecopayz.

    I use it for 90% of my gaming transactions. VS, Bet-AT/Slotty, CasinoLuck/Next are getting the biggest share of my deposits as they accept EP. I only use Neteller to do the odd deposit at Rizk, Thrills, Guts, Trada, Energy and Betspin

    Further advantages with EP:

    - you can open multiple currency accounts under one log-in name
    - for each you can apply for EP MasterCard
    - you can withdraw from each account 750EUR/day up to 2000EUR in 4 days
    - withdrawal to bank is a fixed 10EUR/AUD/USD/GPB


    In contrary, if you want to have multiple accounts with N(O)teller :rolleyes: you have to set-up separate accounts with different login names/email address, different bank cards, different bank accounts etc. Just a hassle and i don't use it although i set up an AUD account with them some months ago.
     
    2 people like this.
  36. May 23, 2016
  37. cnichas

    cnichas Experienced Member MM PABnoaccred

    Occupation:
    Self Employed,
    Location:
    Johannesburg
    You spot on there Harry !!!
    In terms of cutomization and currency options EP is way ahead of Netteller and Skrill , Netteller only grant you one additional currency when you reach the Silver and the transactions needed to get silver are extremely high especially for me living in SA and having to upload ZAR kills me as local currency is so crappy and volatile ,
    Also when I withdraw using my eco card it's far cheaper than using my Net1 card
    I truly hope more casino add them and if not I think I might follow In your footsteps and just mainly play at casinos that do offer ep
     
    1 person likes this.
  38. May 23, 2016
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Not forgetting the 10 euro a year charge for the use of the card, times that by a few million

    As if theses company's didnt make enough cash any way, Every company is trying to squeeze every penny they can out of us,

    The rich get richer and the poor get poorer in this day and age


     
    2 people like this.

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