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Montana Disputes - How long should it take?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by doober, Jun 9, 2006.

    Jun 9, 2006
  1. doober

    doober Dormant account

    Occupation:
    Finance
    Location:
    New York
    How long should I patiently wait for Montana Disputes to give me any type of status on my complaint before I escalate this to the next level?

    Tomorrow will be 4 weeks, where the only communication I received was after 1 week of my complaint when they told me they were looking into it.

    Just wondering from other's past experiences.
     
  2. Jun 9, 2006
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    It could be weeks or even months from my experience. In the end, even if Montana rules in your favour, you have to push the casino to comply. Montana once ruled the release of comp points at a certain casino in my favour but the casino seemed ignorant of the decision. It took a week more to get my comp points.
     
  4. Jun 9, 2006
  5. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    I'm currently going on 6 months on a dispute. I asked for a status update after 5 months, and they told me that these things take time and that they were still waiting for a response from the casino.
     
  6. Jun 9, 2006
  7. retlaw

    retlaw Meister Member

    Occupation:
    Retired
    Location:
    Earth
    Don't expect that Montana will solve your problem.My experience with Montana is very bad : worthless organisation!!
     
  8. Jun 9, 2006
  9. nikest27

    nikest27 Banned User

    Location:
    vi
    i strongly agree with you. just wastage of time. and a casino organization to fool people. worthless organization.
     
  10. Jun 9, 2006
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    RTG alerted and pointed to this thread - Eduboys please post here again if you've heard nothing in a week's time. That way we can monitor this and keep it live.
     
    1 person likes this.
  12. Jun 9, 2006
  13. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Montana is still waiting for a response from the casino for five months? :eek:

    And they feel 5-6 months is a "reasonable" time period? :xxx

    Montana... :sniper:
     
  14. Jun 11, 2006
  15. kheladi

    kheladi Dormant account

    Occupation:
    huh dont know really
    Location:
    usa
    I had one resolved by montana

    It took like 4 to 5 months i had given up because it was just 250 dollars
    but to my surprice montana was dormant( did not here for 2 months) and all of sudden get email saying it was in my favour and check sent to me by dhl
    and then same responce from casino and had check in 6 days
     
  16. Jun 11, 2006
  17. betting88

    betting88 Dormant account

    Occupation:
    advertsing
    Location:
    canada
    no help I think
     
  18. Jun 11, 2006
  19. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    I would say they will get back to you in about the same length of time it takes to get paid by Black Widow/Grand Banks:eek2:
     
  20. Jun 14, 2006
  21. doober

    doober Dormant account

    Occupation:
    Finance
    Location:
    New York
    I just received an update from Montana. They have filed their "Initial findings" with the operator, who then has a chance to respond before final findings are issued.

    Not sure if it was the thread, or just a coincidence, but looks like I'm starting to get somewhere! Now if they gave me some type of timeframe as to how long the operator has to respond that would have been nice.
     
  22. Jun 14, 2006
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    This will be the acid test. If Montana has any clout, the casino should, at most, reply to them within 3 days.
     
  24. Jun 15, 2006
  25. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Good ol Montana lol

    Good old Montana...lol what a joke they are...lol. Now Julie she was for the player....may she R.I.P. Montana aren't they paid by RTG???? How could they possibly be for the player??? Good luck getting paid. But if you do don't count on it for a long long time.....:eek:

    They drove me crazy.....no help at all....a big BOOOO!!!!!
     
  26. Jun 15, 2006
  27. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    I miss Julie too. She was a true champion for the players. Now, gambling.com will never be the same again without her.
     
    1 person likes this.
  28. Jun 15, 2006
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    I miss Julie too. She was a true champion for the players. Now, gambling.com will never be the same again without her.
     
  30. Jun 16, 2006
  31. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    If you are sending email to Montana, you might as well send it into a black hole. Playtech's internal dispute process isn't any better either (contact Iris, have her email the casino and parrot the same answer the casino tells you, continue to not get paid by whatever shady casino action is taking place).

    Fortunately, there are a few reptuable RTGs (Bos, Geisha, etc) and Playtechs (Diamonddeal etc) that fall under the accredited lists, but they are the exception and not the norm. MG is still by far the best software provider as they seem to be the only one that takes a hands-on approach with who licenses their software.
     
  32. Jun 16, 2006
  33. doober

    doober Dormant account

    Occupation:
    Finance
    Location:
    New York
    It has been 3 Days since I was sent the response:

    Dear XXX,

    Initial findings have been sent to the operator. The operator has the opportunity to respond to these initial findings before final findings are issued.

    Thank you,
    The Player Dispute Team​

    So I felt it would be appropriate to ask the follow-up question:

    In what timeframe is the operator required to respond to these initial findings before they are disclosed to me?

    Thanks,
    XXX​

    Wonder if they'll actually give me a hard date in a response.
     
    Last edited: Jun 17, 2006
  34. Jun 22, 2006
  35. doober

    doober Dormant account

    Occupation:
    Finance
    Location:
    New York
    June 21st (5 1/2 weeks after I posted the dispute) I received a reply that final findings were reported to the operator and they have 3-7 days to respond.

    Will let the forum know what happens.
     
  36. Jun 26, 2006
  37. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    If you don't mind me asking, which casino is this and approx. how much money was involved?
     
  38. Jun 27, 2006
  39. doober

    doober Dormant account

    Occupation:
    Finance
    Location:
    New York
    I'm going to hold off publicly name the casino and the amount for now as I'd rather keep it off the public boards.

    Just wondering, what is proper etiquette in this situation? I assume I give the casino ample time to rectify the situation before publicly naming it.
     
    1 person likes this.

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