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Baptism by Fire - success MoneyGaming enters the fire!

Discussion in 'Online Casinos' started by Casinomeister, Jul 4, 2013.

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    Jul 4, 2013
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  2. Jul 4, 2013
  3. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    I think you(or they) might want to fix that landing page. It might just be my computer, but the only link thats active for me there is the one to Alderney gaming comission.

    Anyways, Welcome onboard Moneygaming :)
     
  4. Jul 4, 2013
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    That's odd. What browser are you using? I have no issues with Firefox.
     
  6. Jul 4, 2013
  7. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    I tried with both IE and Chrome. I tried going directly to moneygaming.com, but the page just gave me a "restricted country page", so its probably that which wont let me load any links on their landing page aswell.
     
  8. Jul 4, 2013
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    It works from Sweden so just cross the border and you'll be fine ;)
     
    1 person likes this.
  10. Jul 4, 2013
  11. MoneyGaming Rep

    MoneyGaming Rep Dormant account

    Occupation:
    Affiliate Manager
    Location:
    London
    MoneyGaming

    Hi Guys,

    Thanks for the add Casinomeister, I'm looking forward to hearing everyone's feedback. @spoton, unfortunately you are in a restricted country so you will not be able to view the site or any other content. If you would like to find out more about the brand or have any questions please do not hesitate to ask.

    Our customer services manager is also on hand to answer any questions: http://www.casinomeister.com/forums/members/moneygaming.html

    Regards

    MoneyGaming Rep
     
  12. Jul 4, 2013
  13. kazzi

    kazzi Experienced Member

    Occupation:
    Unemployd
    Location:
    Denmark
    Tbh that restricted webpage warning should have been put in place ages ago, i actually did deposit and play there in 2011 with none problems, 2012 also but they changed there T&C so denmark wasent allowed to play there, its all fine but did NEVER get any emails telling me that or closing my accounts so if i had asked for a withdraw it would have been refused since its in there T&C.

    A some point they closed my account but i never got any messages from them about the subject, i never cared to ask live support about all this cause it was most likely a lost battle anyways but still pisses me off all the money i deposit there i had none way to actually get paid back on.
     
  14. Jul 4, 2013
  15. MoneyGaming Rep

    MoneyGaming Rep Dormant account

    Occupation:
    Affiliate Manager
    Location:
    London
    Hi Kazzi,

    Apologies for any inconvenience you may have experienced. Unfortunately as the market grows and more countries are regulated, we are forced to restrict many territories. In any instant we always inform our players beforehand and allow players a significant period of time to withdraw their money.

    Many thanks

    MoneyGaming Rep
     
  16. Jul 4, 2013
  17. MoneyGaming

    MoneyGaming Dormant account

    Occupation:
    MoneyGaming CS Manager
    Location:
    London
    Hi

    Please allow me introduce myself. I am the Customer Services Manager for MoneyGaming. If you have any questions or issues please let me know here or contact our friendly CS department Monday to Friday 8.30 to 21.00 and weekends and UK bank holidays 9.30 to 18.00 . Full contact details can be found at You must register/login in order to see the link.. I am always happy to take any call, chat or mail if I am in the office so feel free to ask for me!

    I'm not in the office today however Kazzi if you pm me your username I will be happy to look in to your issue and I'm sure we can resolve it.

    Thanks

    Paul Gernon
     
    Last edited: Jul 4, 2013
  18. Jul 4, 2013
  19. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    probably half year ago i registered there, read T and C few times, and i was pretty sure that my country(Belarus) can play all their games. So i deposit, but ALL aristocrat games i cannot play :(
     
  20. Jul 4, 2013
  21. MoneyGaming

    MoneyGaming Dormant account

    Occupation:
    MoneyGaming CS Manager
    Location:
    London
    Hi Homerbert

    We do not restrict play from your country however at times our software providers have a more stringent list that we do. I am afraid this us out of our control.

    We apologise for any inconvenience caused.

    Thanks

    Paul.
     
  22. Jul 4, 2013
  23. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Paul, player should know that he cant play games before deposit, do you agree?
    Its ok, i just lost playing other slots that i did not want to play .
     
  24. Jul 4, 2013
  25. MoneyGaming

    MoneyGaming Dormant account

    Occupation:
    MoneyGaming CS Manager
    Location:
    London
    Hi Homerbert I do agree. We will look at adding this asap.

    What is your moneygaming username?
     
  26. Jul 5, 2013
  27. MoneyGaming

    MoneyGaming Dormant account

    Occupation:
    MoneyGaming CS Manager
    Location:
    London
    Hi all

    We really value all of your feedback thanks so much and keep it coming. Just to give you a few updates.

    RE the closure of some countries, we hate doing this but sometimes we have to. When we do we email all users from the region in question (unfortunately this sometimes ends up in spam folders) and inform them. We also ask them for bank details and process all withdrawals free and quickly.

    On the subject of withdrawals I did get PM’ed some questions so here goes. We are implementing a new payment processor in August which will massively increase the speed which we pay out withdrawals and provide many more withdrawal options. I will keep you posted on an exact date for this all well as more information on what we will be providing. If you have any questions or issues before this please let me know and im sure we can be of assistance.

    RE the question from HomerBert. He is right, we have listened and we will take action! As I am sure you can all appreciate changes don’t happen overnight, however I am delighted to tell you that we will be updating the site to make it easier for users to know what games they are unable to play should they reside in certain countries. I have been in touch with HomerBert via PM and I hope he is happy with the outcome.

    If you have any more issues, questions or suggestions please keep them coming. The best way for us to make MoneyGaming the best Casino it can be is to listen to your feedback and act upon it.

    Best of luck to all on the games.

    Thanks
    Paul
     
  28. Jul 5, 2013
  29. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    No Canada either....sigh....
     
    1 person likes this.
  30. Jul 5, 2013
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Welcome to the forum Paul. Can you enlighten me as to which countries are restricted? Thanks.
     
  32. Jul 5, 2013
  33. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    Am I reading the SUB terms correctly here?

    1) It's a post-wager bonus

    and

    2) It's only released when 25xD+B is wagered?

    Assuming that's correct a £150 deposit gets a £150 'bonus' but I then need to wager £7500 (25x150+150) before my 'bonus' is actually playable/withdrawable?

    You must register/login in order to see the link.

    MoneyGaming enters the fire!: moneygamingsub.JPG,Jul 5, 2013

    Actually, in fact, it gets worse. Even after the £7500 is wagered and the 'bonus' is released, that still needs to be turned over once before it can be withdrawn!

    MoneyGaming enters the fire!: subnonsense.JPG,Jul 5, 2013

    Seriously bad terms IMO, and certainly enough to put me off. Stretching the definition of the word 'bonus' past breaking point too.
     
  34. Jul 5, 2013
  35. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    IGT and Aristocrat? I'd love to play there, even with shitty terms or no bonus at all!

    Not happening though.

    MoneyGaming enters the fire!: Capture.jpg,Jul 5, 2013
     
  36. Jul 5, 2013
  37. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi did a little test yesturday , some nice games had a little withdrawal sent in id doc , sent paul a email aswell , super smooth to be honest its in my account today so thumbs up for that ( thankyou ) i see your point choppers to what your saying i only dropped in a small deposit to test out , but even though i didnt get any bonus due to not playing for long it did not stop me from making my withdrawal which i was happy about, screen shot to follow )
     
  38. Jul 5, 2013
  39. MoneyGaming

    MoneyGaming Dormant account

    Occupation:
    MoneyGaming CS Manager
    Location:
    London
    Hi chuchu59

    The list of fully restricted countries is below. I will get a list of additional countries which individual providers block asap.

    Australia, Belgium, Canada, China, Cook Islands, Cuba, Cyprus, Democratic Peoples Republic of Korea, Denmark, Estonia, France, Greece, Hong Kong, India, Iran, Iraq, Israel, Italy, Ivory Coast, Lao, Libya, Macau, Monaco, Myanmar/Burma, Nauru, Netherlands, Nigeria, Norway, Republic of Korea, Russia, Somalia, South Africa , Spain, Sudan, Syrian Arab Republic, Taiwan, Thailand, Turkey, United States, Uzbekistan and Zimbabw.

    ChopleyIOM, you are correct, in order to release the 1st deposit bonus max of 150 you must wager 7500 plus the bonus amount. As mrjones has pointed out we do not restrict a user’s ability to withdraw with this bonus structure. Our thinking behind this was that users would rather this as it would provide them with the flexibility to withdraw when they wish.

    That said we are listening and we welcome your feedback. Our promotions team are on the case and we hope to offer a choice of welcome packages in the future including a pre wager bonus option. It will take a few months for us to put this in place but we are confident that once it is available it will rival any offered within the industry.

    It is worth mentioning our fantastic loyalty bonus which rewards our players each week You must register/login in order to see the link. as well as our daily promotions which we believe offer excellent value You must register/login in order to see the link.. Today’s promotion is our “Risk Free Friday” You must register/login in order to see the link. and over the weekend you can partake in our wonderful “Bonus Sprint” You must register/login in order to see the link..

    Please keep the feedback coming.

    Thanks
    Paul
     
    1 person likes this.
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