Baptism by Fire - success MoneyGaming enters the fire!

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Casinomeister

Forum Cheermeister
Staff member

spoton

Senior Member
webmeister
I think you(or they) might want to fix that landing page. It might just be my computer, but the only link thats active for me there is the one to Alderney gaming comission.

Anyways, Welcome onboard Moneygaming :)
 

Casinomeister

Forum Cheermeister
Staff member
I think you(or they) might want to fix that landing page. It might just be my computer, but the only link thats active for me there is the one to Alderney gaming comission.

Anyways, Welcome onboard Moneygaming :)
That's odd. What browser are you using? I have no issues with Firefox.
 

spoton

Senior Member
webmeister
That's odd. What browser are you using? I have no issues with Firefox.
I tried with both IE and Chrome. I tried going directly to moneygaming.com, but the page just gave me a "restricted country page", so its probably that which wont let me load any links on their landing page aswell.
 

Tirilej

Still a Lady
CAG
MM
I tried with both IE and Chrome. I tried going directly to moneygaming.com, but the page just gave me a "restricted country page", so its probably that which wont let me load any links on their landing page aswell.
It works from Sweden so just cross the border and you'll be fine ;)
 

MoneyGaming Rep

Dormant account
MoneyGaming

Hi Guys,

Thanks for the add Casinomeister, I'm looking forward to hearing everyone's feedback. @spoton, unfortunately you are in a restricted country so you will not be able to view the site or any other content. If you would like to find out more about the brand or have any questions please do not hesitate to ask.

Our customer services manager is also on hand to answer any questions: http://www.casinomeister.com/forums/members/moneygaming.html

Regards

MoneyGaming Rep
 

kazzi

Experienced Member
Tbh that restricted webpage warning should have been put in place ages ago, i actually did deposit and play there in 2011 with none problems, 2012 also but they changed there T&C so denmark wasent allowed to play there, its all fine but did NEVER get any emails telling me that or closing my accounts so if i had asked for a withdraw it would have been refused since its in there T&C.

A some point they closed my account but i never got any messages from them about the subject, i never cared to ask live support about all this cause it was most likely a lost battle anyways but still pisses me off all the money i deposit there i had none way to actually get paid back on.
 

MoneyGaming Rep

Dormant account
Hi Kazzi,

Apologies for any inconvenience you may have experienced. Unfortunately as the market grows and more countries are regulated, we are forced to restrict many territories. In any instant we always inform our players beforehand and allow players a significant period of time to withdraw their money.

Many thanks

MoneyGaming Rep
 

MoneyGaming

Dormant account
Hi

Please allow me introduce myself. I am the Customer Services Manager for MoneyGaming. If you have any questions or issues please let me know here or contact our friendly CS department Monday to Friday 8.30 to 21.00 and weekends and UK bank holidays 9.30 to 18.00 . Full contact details can be found at
You do not have permission to view link Log in or register now.
. I am always happy to take any call, chat or mail if I am in the office so feel free to ask for me!

I'm not in the office today however Kazzi if you pm me your username I will be happy to look in to your issue and I'm sure we can resolve it.

Thanks

Paul Gernon
 
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MoneyGaming

Dormant account
Hi Homerbert

We do not restrict play from your country however at times our software providers have a more stringent list that we do. I am afraid this us out of our control.

We apologise for any inconvenience caused.

Thanks

Paul.
 

homerbert

Accredited Casino Representative
Hi Homerbert

We do not restrict play from your country however at times our software providers have a more stringent list that we do. I am afraid this us out of our control.

We apologise for any inconvenience caused.

Thanks

Paul.
Paul, player should know that he cant play games before deposit, do you agree?
Its ok, i just lost playing other slots that i did not want to play .
 

MoneyGaming

Dormant account
Hi all

We really value all of your feedback thanks so much and keep it coming. Just to give you a few updates.

RE the closure of some countries, we hate doing this but sometimes we have to. When we do we email all users from the region in question (unfortunately this sometimes ends up in spam folders) and inform them. We also ask them for bank details and process all withdrawals free and quickly.

On the subject of withdrawals I did get PM’ed some questions so here goes. We are implementing a new payment processor in August which will massively increase the speed which we pay out withdrawals and provide many more withdrawal options. I will keep you posted on an exact date for this all well as more information on what we will be providing. If you have any questions or issues before this please let me know and im sure we can be of assistance.

RE the question from HomerBert. He is right, we have listened and we will take action! As I am sure you can all appreciate changes don’t happen overnight, however I am delighted to tell you that we will be updating the site to make it easier for users to know what games they are unable to play should they reside in certain countries. I have been in touch with HomerBert via PM and I hope he is happy with the outcome.

If you have any more issues, questions or suggestions please keep them coming. The best way for us to make MoneyGaming the best Casino it can be is to listen to your feedback and act upon it.

Best of luck to all on the games.

Thanks
Paul
 

chuchu59

gambling addict
PABnonaccred
CAG
Hi

Please allow me introduce myself. I am the Customer Services Manager for MoneyGaming. If you have any questions or issues please let me know here or contact our friendly CS department Monday to Friday 8.30 to 21.00 and weekends and UK bank holidays 9.30 to 18.00 . Full contact details can be found at
You do not have permission to view link Log in or register now.
. I am always happy to take any call, chat or mail if I am in the office so feel free to ask for me!

I'm not in the office today however Kazzi if you pm me your username I will be happy to look in to your issue and I'm sure we can resolve it.

Thanks

Paul Gernon
Welcome to the forum Paul. Can you enlighten me as to which countries are restricted? Thanks.
 

ChopleyIOM

Hearthstone Addict
webby
Am I reading the SUB terms correctly here?

1) It's a post-wager bonus

and

2) It's only released when 25xD+B is wagered?

Assuming that's correct a £150 deposit gets a £150 'bonus' but I then need to wager £7500 (25x150+150) before my 'bonus' is actually playable/withdrawable?

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moneygamingsub.JPG

Actually, in fact, it gets worse. Even after the £7500 is wagered and the 'bonus' is released, that still needs to be turned over once before it can be withdrawn!

subnonsense.JPG

Seriously bad terms IMO, and certainly enough to put me off. Stretching the definition of the word 'bonus' past breaking point too.
 

Balthazar

The Governor
IGT and Aristocrat? I'd love to play there, even with shitty terms or no bonus at all!

Not happening though.

Capture.jpg
 

aceking123

Well-Known Member
PABnononaccred
CAG
MM
hi did a little test yesturday , some nice games had a little withdrawal sent in id doc , sent paul a email aswell , super smooth to be honest its in my account today so thumbs up for that ( thankyou ) i see your point choppers to what your saying i only dropped in a small deposit to test out , but even though i didnt get any bonus due to not playing for long it did not stop me from making my withdrawal which i was happy about, screen shot to follow )
 

MoneyGaming

Dormant account
Hi chuchu59

The list of fully restricted countries is below. I will get a list of additional countries which individual providers block asap.

Australia, Belgium, Canada, China, Cook Islands, Cuba, Cyprus, Democratic Peoples Republic of Korea, Denmark, Estonia, France, Greece, Hong Kong, India, Iran, Iraq, Israel, Italy, Ivory Coast, Lao, Libya, Macau, Monaco, Myanmar/Burma, Nauru, Netherlands, Nigeria, Norway, Republic of Korea, Russia, Somalia, South Africa , Spain, Sudan, Syrian Arab Republic, Taiwan, Thailand, Turkey, United States, Uzbekistan and Zimbabw.

ChopleyIOM, you are correct, in order to release the 1st deposit bonus max of 150 you must wager 7500 plus the bonus amount. As mrjones has pointed out we do not restrict a user’s ability to withdraw with this bonus structure. Our thinking behind this was that users would rather this as it would provide them with the flexibility to withdraw when they wish.

That said we are listening and we welcome your feedback. Our promotions team are on the case and we hope to offer a choice of welcome packages in the future including a pre wager bonus option. It will take a few months for us to put this in place but we are confident that once it is available it will rival any offered within the industry.

It is worth mentioning our fantastic loyalty bonus which rewards our players each week
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as well as our daily promotions which we believe offer excellent value
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. Today’s promotion is our “Risk Free Friday”
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and over the weekend you can partake in our wonderful “Bonus Sprint”
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.

Please keep the feedback coming.

Thanks
Paul
 
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