Moneybookers - WTF

[justpistoff]

They seem to have responded to you before, but not since you opened a new email account - on their advice.

Even if you DID get this sorted out, you would not be able to use Moneybookers to fund and withdraw from casino accounts from the USA where you now live. They were quite happy for you as a US citizen to use Moneybookers to fund casinos whilst you were living abroad, so it has to be location, rather than citizenship, that determines their policy.

Maybe you can approach your bank to get help on this, as you would never have been able to use this money for gambling anyway due to Moneybooker's policy.

You could write to them, or try to track down a phone number. They also have an online contact form somewhere.

Did you tell them you were moving back to the USA? If not, this would be the initial cause of the security lockouts, since they would assume a third party was accessing your account from a different country from where you supposedly reside.

vinylweatherman thanks for the response. All of this came about when I tried to access my Moneybooker acct. here in the US after I wired funds into my acct. from here. I contacted them and told them I am visiting the US because my mother is very sick and did not realize I could not use my acct. for online casinos here in the US. They sent me an email stating this and I told them no problem so please wire back into my acct. the original deposit I made to them last month. They said I can still use my acct. to send money to other people but not to gambling sites which I told them fine just send me back my money and when I return to the Caribbean I will start using them again. But then everything has gone wrong with no correspondence to me in almost two weeks. I have proved who I am and my address here and changed my email address all for nothing they locked my acct. and I can not get my money. They were emailing every other day and then nothing. I see a very disturbing trait that others have experienced. And no response from FSA either.

 

[vinylweatherman]

vinylweatherman thanks for the response. All of this came about when I tried to access my Moneybooker acct. here in the US after I wired funds into my acct. from here. I contacted them and told them I am visiting the US because my mother is very sick and did not realize I could not use my acct. for online casinos here in the US. They sent me an email stating this and I told them no problem so please wire back into my acct. the original deposit I made to them last month. They said I can still use my acct. to send money to other people but not to gambling sites which I told them fine just send me back my money and when I return to the Caribbean I will start using them again. But then everything has gone wrong with no correspondence to me in almost two weeks. I have proved who I am and my address here and changed my email address all for nothing they locked my acct. and I can not get my money. They were emailing every other day and then nothing. I see a very disturbing trait that others have experienced. And no response from FSA either.

If they told you that you could send money to other people, just not to gambling sites, there shouldn't be a problem with you simply going in and withdrawing the money yourself. It looks like they are lying, because if they have locked your account, you CANNOT send money to other people. The other lie is that Moneybookers is a GAMBLING processor, it is simply not DESIGNED for much else. The fact that it's website is plastered with promos for their "partners", all of which are casinos or poker sites, shows it is a gambling processor. There is really no point in having a Moneybookers account in the US, as there are far better ways to "send money to other people" than to use a minor service provided by a gambling processor.

Now, they have decided to ignore you, because now you are in the US, you are meaningless to them - they can't make money from you any longer.
NOTHING should have changed after your move except for no longer being able to use them for casinos.
If you can't get anywhere with them, try your bank. They might be able to pull the money back from their end. Tell them the story, you wired the money to them in order to use them as a payment service, and now they have the money, and are satisfied with your ID documents, have locked your account and started ignoring all attempts to communicate with them.
If the bank ask about gambling, tell them you know that Moneybookers do not allow their use at gambling sites from the US, so naturally you had NOT been using them for this purpose whilst in the US (if pressed, you can say you DID gamble online whilst you were in a country where it was not illegal to do so).

 

[justpistoff]

If they told you that you could send money to other people, just not to gambling sites, there shouldn't be a problem with you simply going in and withdrawing the money yourself. It looks like they are lying, because if they have locked your account, you CANNOT send money to other people. The other lie is that Moneybookers is a GAMBLING processor, it is simply not DESIGNED for much else. The fact that it's website is plastered with promos for their "partners", all of which are casinos or poker sites, shows it is a gambling processor. There is really no point in having a Moneybookers account in the US, as there are far better ways to "send money to other people" than to use a minor service provided by a gambling processor.

Now, they have decided to ignore you, because now you are in the US, you are meaningless to them - they can't make money from you any longer.
NOTHING should have changed after your move except for no longer being able to use them for casinos.
If you can't get anywhere with them, try your bank. They might be able to pull the money back from their end. Tell them the story, you wired the money to them in order to use them as a payment service, and now they have the money, and are satisfied with your ID documents, have locked your account and started ignoring all attempts to communicate with them.
If the bank ask about gambling, tell them you know that Moneybookers do not allow their use at gambling sites from the US, so naturally you had NOT been using them for this purpose whilst in the US (if pressed, you can say you DID gamble online whilst you were in a country where it was not illegal to do so).

Yes I will contact my bank tomorrow and see if they can help me, thank you for the advice. You are right, they are lying and deceiving me and basically using my money to make money on a daily basis while not giving me access to my funds. In any society that is theft, which it is! If my bank can't solve this problem is there any other recourse as I need the money immediately? This money was only intended as a short term investment (one week) now look at the problems these thieves are causing me!

 

[vinylweatherman]

Yes I will contact my bank tomorrow and see if they can help me, thank you for the advice. You are right, they are lying and deceiving me and basically using my money to make money on a daily basis while not giving me access to my funds. In any society that is theft, which it is! If my bank can't solve this problem is there any other recourse as I need the money immediately? This money was only intended as a short term investment (one week) now look at the problems these thieves are causing me!

If you need this money IMMEDIATELY now, why didn't you a week ago when you wired it to them, intending it to be your gambling float. Even WITHOUT these troubles, you would NOT have "immediate" access to the money, you would have to request a wire back from Moneybookers, and this would easily take a week, and possibly longer in the US (well, that's what they tell us in the online casino industry).

 

[justpistoff]

If you need this money IMMEDIATELY now, why didn't you a week ago when you wired it to them, intending it to be your gambling float. Even WITHOUT these troubles, you would NOT have "immediate" access to the money, you would have to request a wire back from Moneybookers, and this would easily take a week, and possibly longer in the US (well, that's what they tell us in the online casino industry).

Sorry that should have been 4 weeks. I wired the money over a month ago. I have just contacted my bank and they are making some inquiries and they will contact me in a few days. My acct. is still locked and another day with no response from "Moneycrookers". Does Casinomeister have a representative with Moneybookers that deals with complaints for this forum? I know you have casino reps that monitor this site what about the money processors?