Moneybookers or Betfair?

Gastello

Dormant account
Joined
Jul 3, 2007
Location
Russia
Hello everyone,

I was advised to visit your site for help. Here is my story (sorry - it is rather long:)).
I played at Betfair poker and made a deposit via Moneybookers payment system. After a certain period of time I received a message from Moneybookers that my account was blocked due to some fraudulent activity and they requested copies of ID proving documents which were notariously verified. I sent them but a little late as it is quite difficult and expensive to get them in my country, and also because of lack of time. My account there was not reopened and I found out that my funds ($2000) are confiscated. I phoned them several times but invain. Then I wrote them an email that I was going to sue them for illegal confiscation and asked them to send me an official letter proving the fact of that confiscation. Immediately they wrote that long ago they had sent my money to my Betfair account. When I contacted Betfair, they answered after some research that they couldn't find that transaction, they needed transaction logs. Again I called Moneybookers - they answered they would contact Betfair themselves as they DIDN"T WANT TO COMMUNICATE TO ME anymore. Later I called Betfair for this issue - they said nobody had contacted them and promised to contact Moneybookers themselves.
Since that time I didn't receive any replies from Moneybookers or from Betfair - my emails are ignored. I just do not know whom to believe. I tried everything, but it didn't help.

What can you advise me to do? I am too tired of this to think adequately.
 

dazlazz

Registered
Joined
Aug 15, 2007
Location
London, UK
Moneybookers issue

Hi there,

The reason why so many gaming companies use moneybookers, is because there is no chance of a chargeback if cash is received via moneybookers. If a gaming co. has been informed that your transaction is dodgy by moneybookers, then they will immediately suspend your account, as would every gaming company. Your issue is not with the gaming company but with moneybookers and I suggest you concentrate your efforts with them!

Regards,

Dazzla
 

ThodorisK

Most Annoying Forum Member of 2007
Joined
Jul 26, 2007
Location
Athens, Greece
Can you really sue moneybookers? Can a court condemn them and force them to pay, or are they out of the reach of the law, as online casinos?
What about neteller? I have an account but I am hesitating to use it exactly because of cases like yours.

Dont you remember your betfair dealings?

If you can really sue them and a court can indeed take actions against moneybookers, then immeatelly threaton them with legal action, and imply that you have the money to do it.

It is obvious that they dont give a shit about your case, and you are in a very difficult position. It is they rich they are scared of, as these can ruin their reputation, perhaps take them to court, and can contact personally the persons involved. So try to find the NAMES of the person that made these decisions. Even large banks have to say the names of the managers who made each decision.

Dont feel tired and discouraged, it is exactly what they want you to do. Start doing whatever passes your mind, you will learn more things on the subject from your failured efforts.

Try to seek help from your casino manager. If he doesnt give a shit, blame him. YOU NEED TO BE AGGRESSIVE. Or else, quit the case.

Give more details of your problem here if you can, and keep posting until someone who knows more notices you.

Also try the free legal help some state organisations give to the public. Do not accept denials.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
Can you really sue moneybookers? Can a court condemn them and force them to pay, or are they out of the reach of the law, as online casinos?
Moneybookers has its registered office in London, so it can be sued in the English courts.
 

ThodorisK

Most Annoying Forum Member of 2007
Joined
Jul 26, 2007
Location
Athens, Greece
So a court decision can force them to really pay?
Is it really a company under the British law?
If yes, what about Neteller?
What about the other relevant money transfering companies?

Some online casinos have registered offices in London, however no court decision affects them and can force them to really pay.
 

c_note

Full Member
Joined
Feb 5, 2002
Location
divide by zero
Moneybookers Et Al

Moneybookers is a registered UK Company, with offices in London (Just below Canary Wharf). Details on their contacts/requirements can be found here :
You do not have permission to view link Log in or register now.


They are also FSA Regulated. Full details of their FSA registration can be found by going to
You do not have permission to view link Log in or register now.
and searching for Firm Reference Number 214225

You can approach the FSA with a complaint, but I don't know how far they will go to help non UK/EU Citizens.

Neteller is an Isle of Man Company, but is also FSA Approved (Firm Register Number 229737). Firepay is Firm Reference Number 454852.

Since you are not in the UK, phones and emails will be your only real method of communication. Since Moneybookers agents have said they don't want to deal with you, your best option will be to send a Registered "Return Sugned Receipt" letter to their office :
C3 Cairngorm House,
Meridian Gate,
203 Marsh Wall,
London E14 9YT

And ask them for full clarification on your account. You should also have received transaction advice emails for each transaction you performed through them, but ask Moneybookers in your letter to give you a full breakdown of your account activity.

ThodorisK, you can sue any FSA regulated payment processing company in the UK.

Hope it helps
 

ThodorisK

Most Annoying Forum Member of 2007
Joined
Jul 26, 2007
Location
Athens, Greece
So, Neteller is in the Isle of Man?
Isle of Man? I know this place. It's a place like Gibladar, that online casinos chose to avoid British law ...
 

villa10

Dormant account
Joined
Mar 15, 2007
Location
The web
You can sue Moneybookers, but if they sent again the money to betfair, they are out of this matter.
So, go against Betfair for your winnings.
MB is only a payment service (not the source of your income).

Anyway, if you're not a resident, prior to sue a Great Britain based company you must make a deposit covering all the expenses in the event that the complaint becomes irrelevant.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
Er some very confused posts here regarding "sueing"

Any claim for less than 5000GBP would be handle in the county courts and would cost 120GBP (or less depending on the value of the claim) to raise.

If a claim is allocated to the small claims track as 99.9999% of these would, either party would not be liable for the other sides costs "As long as the claim had substantiated merits" If yours is how you say it is, yours has.

YOU MUST have an address for service of papers to be at an English or Welsh Address though. Scottish law is somewhat different
 

villa10

Dormant account
Joined
Mar 15, 2007
Location
The web
Er some very confused posts here regarding "sueing"

Source spamhaus.org
Frequently Asked Questions (FAQ) - Legal Questions


<quote>
Security for Costs
Due to the well-known untrustworthy nature of spammers, where a non-UK resident entity attempts to bring a lawsuit against Spamhaus in the UK, Spamhaus will in every case invoke the UK's Security for Costs law requiring the plaintiff to pay in full, in advance and before any legal case can commence, Spamhaus' entire legal cost estimate of defending the case, as a bond to prevent the plaintiff from skipping the country on losing the case without paying Spamhaus' legal costs in full.
Spammers should be advised that frivolous US-style SLAPP suits, filed in the hope of harassing one's opponent, are not possible in the UK.
</quote>
 

poser

Experienced Member
Joined
Aug 16, 2007
Location
Hamburg
Moneybookers chargebacks

Hi,

as one of stated, with Moneybookers, there is no chance a chargeback, I wonder, that e.g. 888.com (CasinoOnNet) said to me, they have a 200x playtrough on their bonus for Moneybookers deposit, but only 20x for Paysafe-Card deposits, BECAUSE OF the CHARGEBACKS there !!

What is true ??


THX

poser
 

AlohaHawaii

Dormant account
Joined
Jun 5, 2007
Location
Singapore
Hello everyone,

I was advised to visit your site for help. Here is my story (sorry - it is rather long:)).
I played at Betfair poker and made a deposit via Moneybookers payment system. After a certain period of time I received a message from Moneybookers that my account was blocked due to some fraudulent activity and they requested copies of ID proving documents which were notariously verified. I sent them but a little late as it is quite difficult and expensive to get them in my country, and also because of lack of time. My account there was not reopened and I found out that my funds ($2000) are confiscated. I phoned them several times but invain. ......

Based on your experience and my friends experience, I suspect that there may be some staffs from moneybookers who did some dirty job of blocking accts and steal the money into their own pocket. My friends moneybookers acct were also blocked and subsequently they simply refuse to reply AT ALL. So DONT USE MONEYBOOKERS AT ALL! DONT!
 
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