MoneyBookers account hacked and emptied...

[pinkfloyd]

@geezer sometimes even security tokens dont give you confidence when the place that makes them get hacked

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As a result, said RSA Executive Chairman Arthur W. Coviello, Jr., in an open letter, the company would offer to replace tens of millions of SecureID tokens assigned to most of its 25,000 client organizations.

"On Thursday, June 2, 2011, we were able to confirm that information taken from RSA in March had been used as an element of an attempted broader attack on Lockheed Martin, a major U.S. government defense contractor," Coviello said.

The letter does not mention the alleged network intrusions at two other defense contractors, Northrop Grumman and L-3 Communications. Neither company has confirmed the break-ins.

 

[KasinoKing]

Just another very minor update:

I got a letter late last week from the Financial Ombudsman confirming they received my complaint but that they are very busy so it might be a few more weeks yet before I hear anything.

Still have my fingers crossed...
KK

 

[KasinoKing]

Next minor update:
The Ombudsman phoned me on Friday to say they had started looking at my case!
They then asked me some more questions by e-mail, which I replied too ASAP.

Still hoping this might reach it's final conclusion before a year after the theft took place...
(8 months gone - 4 months to go!)

KK

 

[Realitybitez]

This is really interesting and scarey Please keep us up to date. I just joined Money brookers recently. Would hate to think its not secure

 

[PaaskeDenmark]

Next minor update:
The Ombudsman phoned me on Friday to say they had started looking at my case!
They then asked me some more questions by e-mail, which I replied too ASAP.

Still hoping this might reach it's final conclusion before a year after the theft took place...
(8 months gone - 4 months to go!)

KK

Was shocked when I first heard about this KK. As I have been using moneybookers for around 9 years now. And never had problems.
I though they were more secure than my own bank Nah thats maybe taking it a bit far

But what I did last year was getting the nice Mastercard which is connected with moneybookers account. (Skrill account)
So I take out money or use them for other things. I actually don't like to have to big amounts on there. Then better to take them out

We don't want to call them moneybookers anymore. Lets get into todays world and call them Skrill (a joke of name if its up to me)

But reason for me to actually post here instead of all my nonsense. Was actually to say I hope the best for you KK. Hope it all works out.
And that you get your money back fingers crossed, and thanks for keeping us updated

 

[Seventh777]

This is really interesting and scarey Please keep us up to date. I just joined Money brookers recently. Would hate to think its not secure

If you need a pointer to Moneybookers integrity have a wander over to the Betfair fiasco thread, that triggered me to close my account there.

 

[Przecinek]

Don't know what is worse Moneybookers lack of respect for Data Protection Act, or Neteller and their ineptocracy system...

If moneybookers really wants to become a verb (they made references to verbs 'to google sth' and others after making a change) I hope it will be something along the lines:

- So how was your day?
- Man, I just got skrilled for 10 quid by some dude in a bus ...

P.S KK I feel for you altought this is an old case now

 

[KasinoKing]

Forgot to add my latest minor update!

About a week ago I got an e-mail from the person at the Ombudsman service saying they have written to MoneyBookers with their findings, but that MB did not agree with them. That makes it SOUND like the Ombudsman person agrees with me - though they didn't actually tell me that.

The matter has now been passed up to the Ombudsman himself.
Hopefully this case is now in the finishing straight!

KK

 

[Seventh777]

Forgot to add my latest minor update!

About a week ago I got an e-mail from the person at the Ombudsman service saying they have written to MoneyBookers with their findings, but that MB did not agree with them. That makes it SOUND like the Ombudsman person agrees with me - though they didn't actually tell me that.

The matter has now been passed up to the Ombudsman himself.
Hopefully this case is now in the finishing straight!

KK

Change your name to Bet. Fair. (Betty Fair), this will resolve it I bet .

Anyway`s hope you get it sorted m8ty .

 

[P.V.]

Don't know what is worse Moneybookers lack of respect for Data Protection Act, or Neteller and their ineptocracy system...

Honestly who's following the Data Protection Act within the IGaming industry? Maybe if they did KK and Nifty's accounts wouldn't have been hacked! Nifty what was your outcome, any update's?

 

[peteyweestro]

Wowzers KK, I haven't been around much and haven't posted in ages but i was skimming through the site tonight and came across this thread, yikes it really sucks, i hope all goes well for you

 

[KasinoKing]

Well it's now one whole YEAR since MoneyBookers allowed a hacker to empty my account and just turn round & say "Oooops - sorry!" (May-12th)

My case with the Ombudsman is still live though - got this latest update just a couple of days ago:

Just a further note to say that your complaint is waiting for an ombudsman to review it and we will let you know the outcome as soon as we are able.

KK

 

[kingsino]

Well it's now one whole YEAR since MoneyBookers allowed a hacker to empty my account and just turn round & say "Oooops - sorry!" (May-12th)

My case with the Ombudsman is still live though - got this latest update just a couple of days ago:


KK

Wow this is really bad, I hope you get your money back soon. I had my NETeller hacked and emptied once, they refunded me within two weeks.

 

[skymone]

several months later.

Hello,
I have read this thread today, and I am very interested by the end of this story.
KK, did you recover your funds?
I dont use Moneybookers, but Neteller, and I the question of security sometimes worry me,
in fact I dont leave much money a long time there,
and less from now since I read this...

 

[KasinoKing]

KK, did you recover your funds?

Nope - I am STILL waiting for the Financial Ombudsman to make his final ruling!

I got a letter from him a month or so back, and thought "at last - something has happened!"
But when I read it, it was just a "standard" letter apologising for the delay and saying cases can take 3 or 4 months to get looked at. That's a good joke - it's been with the Ombudsman for over a year now...

KK

 

[chuchu59]

KK,

GL with your case with the Ombudsman. I had a complaint lodged with the Ombudsman in my territory too. They simply shrugged their shoulders several months after I raised the complaint and said 'sorry the person you complained about did not admit to what you alleged he said. This is outrageous as I had sent a confirmation to that person on our conversation and the opposite did not deny it. Paper tiger.

 

[KasinoKing]

Tick-tock, tick-tock...

Just got another letter from them - same old...
This is just totally ridiculous; we are rapidly approaching TWO YEARS since the theft took place and 18 MONTHS in the "hands" of the Ombudsman

Does anyone know - is there an Ombudsman where we can complain about other Ombudsmen?

 

[rockycatt]

Tick-tock, tick-tock...

Just got another letter from them - same old...
This is just totally ridiculous; we are rapidly approaching TWO YEARS since the theft took place and 18 MONTHS in the "hands" of the Ombudsman

Does anyone know - is there an Ombudsman where we can complain about other Ombudsmen?

wow there statement says it all there even sorry so the question is do they have any power or are they just buffering

 

[ChillBill]

In Australia the Banking Ombudsman's office like the telecommunication Ombudsman has direct ties back to the companies its supposed to be monitoring to do the right thing for consumers. This can create a conflict of interest, especially in the case of the telecommunication ombudsman when these companies are paying yearly fees to this Department.

It's the reason these places are not issued with a .gov.au instead the TIO (telecommunication Ombudsman - .com.au) and the FOS (Financial Ombudsman - org.au). Maybe a similar set of operations exist in the UK.

We do however have a safe guard and this is to escalate issues to the Federal (Commonwealth) Ombudsman which is operated as a Government Department and has a gov.au web site. And has the power to force these places to act!

Maybe this course of action is also available to you KasinoKing, given Australia and the UK have similar structures in place.

If it was me, I'd be marching down to my local federal parliament representative with a formal letter of complaint in hand and demanding action

 

[vinylweatherman]

In Australia the Banking Ombudsman's office like the telecommunication Ombudsman has direct ties back to the companies its supposed to be monitoring to do the right thing for consumers. This can create a conflict of interest, especially in the case of the telecommunication ombudsman when these companies are paying yearly fees to this Department.

It's the reason these places are not issued with a .gov.au instead the TIO (telecommunication Ombudsman - .com.au) and the FOS (Financial Ombudsman - org.au). Maybe a similar set of operations exist in the UK.

We do however have a safe guard and this is to escalate issues to the Federal (Commonwealth) Ombudsman which is operated as a Government Department and has a gov.au web site. And has the power to force these places to act!

Maybe this course of action is also available to you KasinoKing, given Australia and the UK have similar structures in place.

If it was me, I'd be marching down to my local federal parliament representative with a formal letter of complaint in hand and demanding action

In the UK, it would be a case of writing to the local MP for help. This could even get the matter escalated to the ministry involved. Getting the issue some coverage in the press can also work wonders. For the press, it would have to be a complaint about the Financial Ombudsman taking 2 years to get nowhere, as normally a financial institution has to refund victims of fraud and THEN chase after the money. I doubt "Moneybookers" would get any coverage, as hardly anyone has heard of it outside the gambling community.

 

[clees42]

i just attached a security token to my mb account after reaching vip. Should keep me safe.
I heard you can get security token even without vip status for 15€.

 

[Mousey]

Thanks for the update KK! It's really nice to see them being so darn helpful.

 

[KasinoKing]

FINALLY!

After that letter I posted above, I sent the Ombudsman Service an e-mail asking where I could go to submit a complain about THEM.
Next day I got a phone call and an apology from them, and a promise to try to look at my case soon.
Then at the end of last week I finally got a letter saying that the Ombudsman had found in my favour!

I will mail off my agreement with their decision today, then all I have to do is wait to see how long MB take to reimburse my stolen funds... as long as they don't contest the decision and start another 18-month cycle...

KK

 

[vinylweatherman]

After that letter I posted above, I sent the Ombudsman Service an e-mail asking where I could go to submit a complain about THEM.
Next day I got a phone call and an apology from them, and a promise to try to look at my case soon.
Then at the end of last week I finally got a letter saying that the Ombudsman had found in my favour!

I will mail off my agreement with their decision today, then all I have to do is wait to see how long MB take to reimburse my stolen funds... as long as they don't contest the decision and start another 18-month cycle...

KK

This could be a landmark victory for all those that have suffered at the hands of Moneybookers and appear to have no redress. It took forever, but it shows that these eWallets are not out of reach of the regulator because of the field they are in (eMoney issuer, rather than bank). It did seem like they had a similar standing to the gift cards one buys for shopping, where the company can confiscate unspent money merely under terms and conditions, and money vanishes if the company does. Moneybookers seem to have used terms and conditions to avoid reimbursing funds stolen through fraud.

Now, the next "landmark" could be from a player who suffered a "chargeback" from a casino changing it's mind after paying a withdrawal (Betfair).

 

[smcinoz]

Fantastic news bud.