Question Money Trapped By Betfred's Casino

[Samy-Limn]

Not rude, I'm aware of how stupid what I did was from start to finish.

I'm not looking for sympathy, I'm simply wondering (and most people on this forum seem to agree with me) whether I was deliberately misled and lied to by Betfred's customer support team.

Since it seems I was, and that led me to forfeiting my pending winnings and bonus, and withdrawing the 8k.
I have a legitimate case against Betfred.

I think it's highly unlikely since the withdrawal's gone through that I'd ever get my bonus 're-instated', and the 10 day period from when I accepted the £500 until when I have to roll it over by is almost up.

But since Betfred lied to me, I definitely have a case to make. And I want to make it, and hopefully it gets me something/somewhere.
Some sort of financial compensation, the bonus reinstated, an apology perhaps. Who knows?

 

[spintee]

They duped you mate, If you could always be able to withdraw the 8k, I know its alot of cash to see wiped away but trying to complain would be like selling a 3 legged horse, Is it worth the headache and time? All there going to say is you should of read the rules, & they will make the excuse up to say there intentions was to let you know that you could only withdraw the 8k while a bonus is active.

The main thing is you still have the 8k Just do not go depositing all at once especially if a bonus is involved

I am the opposite I do not play table games and only slots,

Just one question, How much did you have to deposit to get the 500 bonus?

Not rude, I'm aware of how stupid what I did was from start to finish.

I'm not looking for sympathy, I'm simply wondering (and most people on this forum seem to agree with me) whether I was deliberately misled and lied to by Betfred's customer support team.

Since it seems I was, and that led me to forfeiting my pending winnings and bonus, and withdrawing the 8k.
I have a legitimate case against Betfred.

I think it's highly unlikely since the withdrawal's gone through that I'd ever get my bonus 're-instated', and the 10 day period from when I accepted the £500 until when I have to roll it over by is almost up.

But since Betfred lied to me, I definitely have a case to make. And I want to make it, and hopefully it gets me something/somewhere.
Some sort of financial compensation, the bonus reinstated, an apology perhaps. Who knows?

 

[Samy-Limn]

Depositing £1000+ qualifies someone for the £500 bonus.

Surely the fact that I have been duped out of so much cash is the exact reason it is worth the headache and time.

I also have a huge amount of time as a university student doing an easy course, and if spending a couple of weeks sending emails and arguing can get me the bonus reinstated I'd say it's worth it no?

If there's a 0% chance I'll get the bonus reinstated, or any sort of financial compensation/apology, then I won't bother.

If there's any chance of getting something out of this, I of course will.

 

[aceking123]

If thats the case then you should of deposited £1000 , you cant blame betfred, like as already pointed out many times its your job to read the terms , im defending betfred but you only have yourself to blame here , you stated you was drunk ,you got lucky you got your money back , be grateful

 

[spintee]

If you keep banging out emails and keep going to live chat they might give in and give something, going to any commissions or licences is pointless,
They will not reinstate the full whack unless you deposit the 8k again but even that will be a big ask,

as far as they know your a big depositor, just tell them you a big spender and you'll go else where, You was silly telling them you had no intention breaking into your deposit, Do nether tell casino what your willing to spend / loss

Depositing £1000+ qualifies someone for the £500 bonus.

Surely the fact that I have been duped out of so much cash is the exact reason it is worth the headache and time.

I also have a huge amount of time as a university student doing an easy course, and if spending a couple of weeks sending emails and arguing can get me the bonus reinstated I'd say it's worth it no?

If there's a 0% chance I'll get the bonus reinstated, or any sort of financial compensation/apology, then I won't bother.

If there's any chance of getting something out of this, I of course will.

 

[spintee]

If thats the case then you should of deposited £1000 , you cant blame betfred, like as already pointed out many times its your job to read the terms , im defending betfred but you only have yourself to blame here , you stated you was drunk ,you got lucky you got your money back , be grateful

There was a thread about someone depositing big and getting a silly bonus on to (added without notice ) I forgot exactly what happened,

Drink & spins is a no go unless you know the score 100%, I do not blame betfred, 99% of any other sites would of took that 8k to the bank,

Lesson learned to the OP, Escaped this time but you canot always be that lucky

 

[nutnut]

Betfred would not give you the steam off his piss, trust me.

 

[vinylweatherman]

They were probably not lying about not being able to guarantee the £8000 could be withdrawn later. They may have wanted to leave open the option to use the "advantage play" excuse to void any of the original profit still left after completing WR.

As for taking it further, probably best to wait until the £8000 is safe and sound on your side before doing so. They could otherwise trap the money again by reinstating the bonus and winnings, and insisting that you must complete the WR on slots to prove that you are "prepared to risk your own funds", rather than allow you to carry on grinding out the WR on Blackjack.

If you do get an offer of compensation, you will at least have the £8000 safe and sound, and they will have lost themselves a customer. You could then make a formal complaint that they deliberately mislead a customer, or that they broke advertising standards and/or consumer laws in they way they operated the bonus, such as adding it without prior notice, and before the player even had a chance to check the terms and decide whether or not they wanted a paltry £500 bonus for an £8000 deposit.

 

[Samy-Limn]

The £8,000 has come through to my bank so it's safe and sound.

I can't make a complaint about accepting the bonus, they're ridiculous in the way they advertise it, but they do this for everyone.

The only way I could complain is if it's proven they were intentionally lying about not being able to guarantee the £8000.
If they intentionally deceive a customer during a dispute, to get them to withdraw money, that's illegal.

The thing is the forum here seems to be split.
Half the people are saying I was lucky to even be allowed the £8,000 back.
The other half agree Betfred lied to me and I could've risked the £2,600 and withdrawn at any time without them doing anything.


I personally suspect the second half of people are correct. I always seemed able to convert the chips to cash, and therefore withdraw. And the fact they told me I could withdraw the £8,000 on several occasions via customer support.

Even though I tipped them off that I was going to play cautiously, and they do have a term and condition to cancel pending winnings if you adopt a cautious strategy, they still cannot lie about me losing my deposit.

I have extracts from emails in which they blatantly contradict themselves. I don't ever intend to use Betfred again, so in making the complaint what's the worst they can do. The £8,000's mine now, and if they shut my account I'm not remotely bothered.

 

[bonustreak]

Happy you were able to obtain the funds! I would personally email them and have that account shut down forever!

 

[spintee]

The £8,000 has come through to my bank so it's safe and sound.

I can't make a complaint about accepting the bonus, they're ridiculous in the way they advertise it, but they do this for everyone.

The only way I could complain is if it's proven they were intentionally lying about not being able to guarantee the £8000.
If they intentionally deceive a customer during a dispute, to get them to withdraw money, that's illegal.

The thing is the forum here seems to be split.
Half the people are saying I was lucky to even be allowed the £8,000 back.
The other half agree Betfred lied to me and I could've risked the £2,600 and withdrawn at any time without them doing anything.


I personally suspect the second half of people are correct. I always seemed able to convert the chips to cash, and therefore withdraw. And the fact they told me I could withdraw the £8,000 on several occasions via customer support.

Even though I tipped them off that I was going to play cautiously, and they do have a term and condition to cancel pending winnings if you adopt a cautious strategy, they still cannot lie about me losing my deposit.

I have extracts from emails in which they blatantly contradict themselves. I don't ever intend to use Betfred again, so in making the complaint what's the worst they can do. The £8,000's mine now, and if they shut my account I'm not remotely bothered.

People are only 50/50 split for a reason, You stated that you did not want a bonus? but you was offered a withdrawal of original funds, It was only than it got complicated, If you was drunk and did not intend to deposit that amount than hey you have your 8k back, Does not take a rocket scientist to work it out, Yes you had won money but you have to look at it at the the casino point of view, I know they take us for cash machines as I have just been too for a pocket load of cash but thats me,

You cannot deposit take a bonus and use just the bonus funds than expect to withdraw, You sound like a decent person & hopefully you come to the right place to get some pointers,

Most sites would of hold that 8k to ransom, & if the machines are paying out as bad today like they have been than you wave good bye to the 8k, Betfred might of lied, But belive it or not, chat hosts are not on commision, They might look out for the casino but at the same time we players are looking out for each other,

I wish I had 8k let alone deposit in one go, Stick about the site and you will see on a daily basis this happening to alot of people, The thing is that alot of people are taking the bonus thinking its free cash, ITS NOT, There is alot of rules that come with it, & to be aloaud to play £100 a spin is a new one to me, You are lucky as most is capped at silly amounts like £5, Maybe just maybe they was trying to look after you as betting that hight on bonus is a no go, Again most sites would of let you play all month untill withdarw come in, Than at the best give you your 8k back as bet to high,

If you can post a screen shot of the max bet I be great full,

I wish you the best and do stick about, Do not go sticking k's in casino unless you can afford it mate

Yes you had won, But take note there was a bonus involved, You canot have it both ways, Take the bonus and live with it or straight deposit, stick to theses sites and you be ok, If not than they have to answer us Link Outdated / Removed

 

[vinylweatherman]

The £8,000 has come through to my bank so it's safe and sound.

I can't make a complaint about accepting the bonus, they're ridiculous in the way they advertise it, but they do this for everyone.

The only way I could complain is if it's proven they were intentionally lying about not being able to guarantee the £8000.
If they intentionally deceive a customer during a dispute, to get them to withdraw money, that's illegal.

The thing is the forum here seems to be split.
Half the people are saying I was lucky to even be allowed the £8,000 back.
The other half agree Betfred lied to me and I could've risked the £2,600 and withdrawn at any time without them doing anything.


I personally suspect the second half of people are correct. I always seemed able to convert the chips to cash, and therefore withdraw. And the fact they told me I could withdraw the £8,000 on several occasions via customer support.

Even though I tipped them off that I was going to play cautiously, and they do have a term and condition to cancel pending winnings if you adopt a cautious strategy, they still cannot lie about me losing my deposit.

I have extracts from emails in which they blatantly contradict themselves. I don't ever intend to use Betfred again, so in making the complaint what's the worst they can do. The £8,000's mine now, and if they shut my account I'm not remotely bothered.

Complain to the ASA about the way it is advertised, which is where misleading often starts. If the ASA upholds the complaint, the casino will be forced to change the advert.

It's more complicated when it comes to complaining about staff lying to you, however different and inconsistent replies to the same question is pretty good evidence. Here, you could make a complaint under the "Unfair business practices" part of consumer protection legislation, as deliberately misleading customers is one such practice as defined in the legislation, and is simply the more polite and legal way of putting "lied to customers". Coupled with this is a more general statement that "consumers must be treated fairly", and you could argue that it is "unfair" to refuse to give you a clear and straight forward answer to the matter of your £8000, it's withdrawal, and the fate of any winnings should you take up the alternative option of playing on rather than taking up their offer of having the £8000 back and winnings removed.

However, it would be unwise to throw money at pursuing them as what is more likely is that they will get a rap over the knuckles from the ASA, and reminded that as a UK licenced casino it must take account of UK consumer laws when dealing with UK customers. If you did want compensation, you would have to pursue them in court, initially at your own expense, and it could be a case of throwing good money after bad. In their favour is the fact that they have effectively given you a full refund for the service you have complained about, which is usually enough to satisfy consumer protection laws when it comes to regular goods and services like a faulty car or a film that you paid to see that was disrupted by technical faults. Since you never completed WR, it's hard to value your lost winnings as they could easily have vanished making WR, and they would only have been truly yours once WR had been met.