Bonus Complaint Monarchs Online Casino

UFOpro

Dormant account
PABnonaccred
PABnononaccred
Joined
Jan 12, 2007
Location
Glendale, Arizona (nationwide)
Several months ago, I signed up at www.MonarchsOnlineCasino.com and received a $35.00 no deposit bonus. Well, I turned that $35.00 into over $2,100.00 when I inquired about cashing out, I was told that no deposit bonuses were not cashable. last week, I asked online support how I could make a withdrawal. The lady said that I needed to complete the playthrough, so I returned to the game and started $100.00 per spin. When I quit, my balance was and still is $3,135.25. I went to the cashier and printed out their faxback verification and sent it to them. That was 5 days ago. Also, in the casino cashier it shows my available balance is $1,285.25. It's like they are ignoring me. I still can't request a withdrawal until I send them the form I sent them 5 days ago. I don't know much about this casino, but I sure wish I would get that lucky when I make a deposit, which I do 2 or 3 times a week.
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Several months ago, I signed up at www.MonarchsOnlineCasino.com and received a $35.00 no deposit bonus. Well, I turned that $35.00 into over $2,100.00 when I inquired about cashing out, I was told that no deposit bonuses were not cashable. last week, I asked online support how I could make a withdrawal. The lady said that I needed to complete the playthrough, so I returned to the game and started $100.00 per spin. When I quit, my balance was and still is $3,135.25. I went to the cashier and printed out their faxback verification and sent it to them. That was 5 days ago. Also, in the casino cashier it shows my available balance is $1,285.25. It's like they are ignoring me. I still can't request a withdrawal until I send them the form I sent them 5 days ago. I don't know much about this casino, but I sure wish I would get that lucky when I make a deposit, which I do 2 or 3 times a week.

First of all, can you please edit the post and kill the link?

The no deposit bonus is not cashable, it should be removed when making a withdrawal.
Since their terms and condition link is a dead end (not working :confused:), do you remember
how did you get that no deposit? By email, or on some forum? What terms are attached to it?

- max bet allowed?
- max cashout?

I know the casino in question is Topgame, and as with all no deposit offers, they attract
a lot of people, so casinos make sure to pay as little as possible. Hence the need to know
all the rules.
 

philderby1

Senior Member
Joined
Oct 8, 2012
Location
derby
I was talking to CS at monarchs casino about the withdrawal request times. to process a withdrawal they can take up to 72 hours. Thats madness, I said can you close my account please
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
never played at that casino and never would, but anyway the max withdrawal you could request on a no deposit bonus is $150 and it says there can be fees depending on cashout method , also fact you have had bonus several months id be very surprised if you get a cashout especially if you asked for thousands, id also expect betting $100 a spin would void bonus in any case
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
Yeah, Monarch's terms and conditions have it limited the withdrawal to $150 for first non-deposit bonus winnings, and zero for after that. Limiting the winnings from no-deposit welcome bonuses to $100-$200 range is pretty common practice among casinos.

SECTION 10 : MAXIMUM WITHDRAWAL

If a player has won using a non-deposit bonus for the first time, he/she is allowed to withdraw a maximum $150. If not, all subsequent winnings using a non-deposit bonus are non-withdrawable.
 

swampwitch

ProfessionalUnderachiever
Joined
Nov 20, 2002
Location
Iowa, dammit.
Careful kids. After you play the first no deposit and lose, Monarch's will keep putting no deposit bonuses of $25 to $200 in your account every day for about a month...forgetting to mention that after the first freebie you can't cash out. Apparently they want you to become so addicted to their sub-par slots that you can't help but eventually deposit. Not the sharpest marketers in the world there, but it seems to make the freebie whore websites happy.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@ UFOpro : I assume you read the Pitch-A-Bitch FAQ as requested and saw there that posting your issue to the forums would likely kill any PAB that you may have filed on that same issue.

Since you submitted your PAB on 07 Feb and posted here two days later I can only conclude that you've decided to abandon the PAB and pursue your issue on the forums. If this is not the case please state here that you have now read and understand the FAQ -- as you stated you had when you submitted your PAB in the first place -- and that you'd like me to proceed with the PAB on the understanding that you won't be posting further here until that process concludes.
 

qtuyqa

Dormant account
Joined
Mar 11, 2014
Location
Serbia
no payout

payout.JPG Old Attachment (Invalid)someone got pay from this site,they aproved my documents and withdrawl,they say that will pay to my skrill but still nothing
i request withdrawl 26.02,this is reply for my mails after i send so many it

feb 27

Dear xxxxxx,

We've taken note of your preferred payment method which is Skrill.
Please be advised that we're awaiting schedule and timing of payment from our processor.
I hope this clarifies.


Best regards,
Finance Team

march 5

Dear xxxxxx,

We are pleased to inform you that your withdrawal request has been approved.
It will be submitted for payment in 3 to 5 business days.
For more information on our promotions, please visit this link :
You do not have permission to view link Log in or register now.



Best regards,
Finance Team

march 11

Dear xxxxxx,

In reference to your withdrawal request, we're awaiting for the Transaction ID.
Once we have received it from our processor, we'll communicate it to you via email for your reference.


Best regards,
Finance Team
 

ponxoo21

Dormant account
Joined
May 2, 2014
Location
PAMPLONA, NAVARRA (SPAIN)
NO PAYOUT

I HAVE REQUESTED A PAYOUT IN MONARCHS ONLINE CASINO IN THE DAY 7 OF APRIL AND I HAVENT RECEIVED IT YET, IN THE WITHDRAWAL PAGE APPEARS LIKES PAYOUT PENDING, I HAVE APROVED MY DOCUMENTS AND HAVE TRIED TO CONTACT THEM ABOUT THIS BY EMAIL IN A LOT OF TIMES BUT THEY ONLY HAVE REPLIED TO ME WITH THIS MESSAGE:


Dear Amaya,

Good day!
You'll be notified via email once we've got status of your withdrawal request.
Rest assured that we honor valid payout requests at our casino.

Best regards,
Finance Team
 

midlands

Newbie member
Joined
Feb 17, 2015
Location
australia
Careful kids. After you play the first no deposit and lose, Monarch's will keep putting no deposit bonuses of $25 to $200 in your account every day for about a month...forgetting to mention that after the first freebie you can't cash out. Apparently they want you to become so addicted to their sub-par slots that you can't help but eventually deposit. Not the sharpest marketers in the world there, but it seems to make the freebie whore websites happy.

thks for your advice,i won $3000 on there no depost bonus now I know I can not receive any of it so I will not give them my account details or play there again.thks again mate:lolup:
 
Top