Casino Complaint Monarchs Online Casino-I'm confused

[jedichica]

Hi Everyone,

Although I've been a member for awhile, this is my first post....it will be obvious in a few lines


Monarch has been offering insane no deposit bonuses, so I thought I would give them a try. I've had a few software issues (having to restart the software every 10 spins) which when I complained they told me they were working on the "windows 8 bug". Fair enough.

Tonight I was playing "diamonds are forever" and I had a 3 bet (max) and I was confused over the fact I was not getting the stated amount on the pay table.

I hit a line with 2 bells, which says x2

I only got my bet x1

I had observed this so many times I stopped my autoplay to check it out- figured I was wrong. The conversation I had with the rep was even more confusing. It seemed like he/she was spurting off a bunch of facts and stating they have the right to change anytime- but I just don't understand if I'm reading it right? Can you have the "right" to change a pay table that you are still advertising? I could very well be wrong in how I'm reading it. I was max betting all night, and just brought it down and hit 25x autoplay. I'm just confused...



My email (hopefully you all can help?):



"Hi there,

Can you look at the below screenshot and conversation?
I'm sure the rep thought I knew what he was talking about, but I don't- I'm just wondering why the pay table seems off to me, or if I am reading incorrectly?

Thanks!"


After trying to upload over and over again- (PLEASE don't let there be 23 pictures of the same thing attached to this!!!)

I tweeted the picture so you could all help me- the bottom line hit.

You do not have permission to view link Log in or register now.

Insert: my Chat with CSR that prompted me to close the game and send an email:

jedichica 01:26:05
Hello- quick question- wouldn't 2 bells on a line in "diamonds are forever" on a 3 line bet = 2x my bet? I just saw it only give me 1 for a few times now to the point I stopped my spins
Customer Service 01:26:06
Thanks for contacting us! A support rep will be with you shortly.
Ice 01:28:38
Welcome to Casino Support. we have percentage contributions per game..
jedichica 01:28:53
THanks- what does that mean?
jedichica 01:29:04
I was playing max bet most of the night?
Ice 01:29:22
Example, for every $1 wagered on Roulette, $0.07 of that is counted off as wagered (this is for the purpose of computing play through requirement achieved)
Ice 01:29:39
Please be reminded that this table is subject to change without prior notice to the players and will be effective right away upon casino’s discretion.


Ice 01:29:51
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jedichica 01:30:12
Im still not sure why the pay table is not correct
jedichica 01:30:18
Or i"m not reading it correctly
jedichica 01:31:14
I'll send a screenshot to the email I was given a few days ago? the support one?




Below is just my initial stats when I submitted the complaint over the crashes.


On Sat, May 17, 2014 at 10:18 PM, Monarchs Online Casino <customerservice@monarchsonlinecasino.com> wrote:

--
Happy Gaming!

Regards,
Ice Ramirez
Monarchs Online Casino

On Sun, May 18, 2014 at 12:09 PM, "Monarchs Online Casino" <customerservice@monarchsonlinecasino.com> wrote:
Hi Jill.

Thank you for contacting us regarding this matter.

Our Teach Team is currently resolving the DEBUG problem in using windows 8. We do apologized for the inconvenience, I will send a follow up message for you to our Technical Team.Please bear with us. We will contact you immediately once feedback has beenreceived.

For the meantime, we have sister casino that is compatible in your system. We have Atlantis Gold casino, Mermaids Palace & Treasure Island. They are offering bonus match and also free spins.

Please feel free to contactus anytime our Custom er Support is available 24/7.

--
Happy Gaming!

Regards,
Ice Ramirez
Monarchs Online Casino

On Sun, May 18, 2014 at 1:53 AM, "" <jill.arsenault1@gmail.com> wrote:
jill (jill.arsenault1@gmail.com) has sent you information from Support Details. You can export this list as a CSV or a PDF.
Operating System Windows Windows 8.1
Screen Resolution 1366 x 768
Web Browser Internet Explorer 7.0
Browser Size 837 x 420
IP Address 174.0.112.128
Color Depth 24
Javascript Enabled
Flash Version 13.0.-1
Cookies Enabled
User Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; LCJB)
Support Details is brought to you with love by the fine folks at Imulus.
Learn more about us at imulus.com or follow us on Twitter at twitter.com/imulus.

 

[KasinoKing]

I very rarely play 3-reelers, and have never played this one - but don't the bells have to be next to each other to pay x2?
Maybe there is another "rules" page somewhere which would explain in more detail... ?

Here's the shot linked in the post above, in full size:

 

[Tirilej]

I also thought they always needed to be next to eachother.

The support seemed to believe you were asking about bonus wagering on the game, and that's why they also said that they could change the rule whenever they wanted.
Not that they could change the paytable.

 

[Captain Chaos]

I believe they are meant to be next to each other. Hence the 1 x bet pay. The only type of slot I know that pays scattered is 243 way slots. Even then they have to be adjacent still.

 

[jedichica]

that makes sense

Hi All,

This would make sense- that they had to be next to each other to pay. I appreciate you all getting back to me, I don't think that I have heard back from the casino yet. I will check ,my spam folder to be sure.

Thanks again for the help!

 

[playklax01]

Actually, pay is correct

I don't believe it's an issue of the bells not being next to each other. The way I'm reading the paytable and reel results:

Line 2 has 1 bell = 1x LINE bet
Line 3 has 2 bells = 2x LINE bet

Total payout = 3x Line bet = 3x.25 = .75

 

[paul7388]

the bells don't have to be next to each other on 3reelers but the pay out was correct as playklax01 said. You had 2 winning lines one at 2x and 1 at 1x like paytable shows. As you were betting 0.25 per line the payout is 0.75 which is what you got

 

[MichalS]

Hi I got 45$ free no deposit bonus and met the ridiculous 100x wagering requirements. Of course even though i have just about 3.500$ on my account the amount you can withdraw with no deposit bonus is 150$. But that's still fine for me. i've sent them all the documents and hope that they will pay me the money. and now question WILL THEY ACTUALLY? cause i've seen a few topics about them not paying the money or delaying it for enormous amount of time.

 

[Sharonuk]

I don't believe it's an issue of the bells not being next to each other. The way I'm reading the paytable and reel results:

Line 2 has 1 bell = 1x LINE bet
Line 3 has 2 bells = 2x LINE bet

Total payout = 3x Line bet = 3x.25 = .75

That's is correct, I have played this before and bells don't have to be next to each other to count and pay out is correct.

Betting max (75p) means you are betting max lines (3 lines) instead of 1 line, this don't mean you would get 3 times your win, just 3 times more chance to win as you playing 3 lines instead of 1

Sharon