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Bitch and Moan monarch casino isnt very nice!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by rfratta, Aug 18, 2014.

    Aug 18, 2014
  1. rfratta

    rfratta Dormant account

    Occupation:
    kitchen aide
    Location:
    United States
    I was playing on a bonus and made the play through to be able to cash out $150 max. So all my info sent their office called me to confirm it was me (gimme a break here).

    Dear Robyn ,

    Thank you for sending your documents through. As part of our process, our customer service representative will contact you to verify your casino account. Please advise convenient time to call.

    Best Regards,
    Aileen Smith
    Finance Team


    Dear Robyn,

    Thank you for your email. Your account has been fully verified, you may now request for a withdrawal on your casino account.

    Best Regards,
    Aileen Smith
    Finance Team


    Remember this little game started may 11th 2014 then i get this email


    Dear Robyn,

    Thank you for your email.
    In reference to your payout request, our payment provider has informed that
    due to systems restrictions, they'll be unable to send check to your location.
    As such, would like to be paid via card instead - VISA ending in 4042?
    Please advise.

    --

    Best regards,
    Jana Hernandez
    Finance Team



    Dear Robyn,

    Thank you for your email.
    In order to process the wire payment, kindly provide the following information:

    Bank Name :
    Bank Address :
    Name on Account ;
    Account Number :
    Routing Number :
    IBAN:
    Swift Code:

    --

    Best regards,
    Jana Hernandez
    Finance Team

    that was july 21st and now i get no response after sending my banking info????????

    Robyn ~
     
  2. Aug 18, 2014
  3. syntynyt

    syntynyt kuollut

    Location:
    ~
    could be a scam to clone your card. be sure you don't keep any funds on it.
     
  4. Aug 18, 2014
  5. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Doesn't look like a scam to me. When a wire transfer is requested that is the info needed to complete the wire.

    Why do think this is a scam?
     
  6. Aug 18, 2014
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Monarchs casino is VERY dodgy at best - I would advise that no-one play there!
    The forum is littered with complains about them - just do a search and you'll see: http://www.casinomeister.com/forums/search.php?searchid=1924721

    To the OP: The only way you will get your money is to do what they ask... and then pray.
    If you've already sent in the required info, then just keep on politely chasing them. There is no point trying to threaten them with anything - they wont give a damn about that and it's more likely to slow down the process. :(

    If they do ever pay you, look for a CasinoMeister Accredited casino to play at, instead of this bunch of cowboys.

    {Edit} Some more about this awful casino:
    On the home page a huge sign boasts "The World's Biggest Bonus" - well I don't know which world they are talking about, because it's definitely NOT the biggest bonus on planet Earth!
    The casino uses Top Game software: very lowly rated at CM, not because of the game software itself (which is pretty good), but because of the antics of the software owners and many of the casino operators.

    KK
     
    3 people like this.
  8. Aug 18, 2014
  9. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    There are many complaints about them in other forums, too.

    But i think they have a rep in askgamblers, you can contact a rep there i think.
     
  10. May 25, 2015
  11. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    oh yeah - i agree

    they insisted on recieving my driving license for verification and rejected passport...

    i havent seen my driving license for at least 10 years. ;-) i am going not to go on an expedition for their bureucratic fetish. ;-))))))
     

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