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monaco gold casino WR

Discussion in 'Casino Complaints - Bonus Issues' started by betting88, May 17, 2006.

    May 17, 2006
  1. betting88

    betting88 Dormant account

    Occupation:
    advertsing
    Location:
    canada
    I deposited $25 and get $25 bonus. I wagered 608 and tried to make a withdrawal, but was told I didn't meet the WR.

    this is the terms on its homepage.

    In the interest of fair gaming you must wager at least (12) twelve times your bonus and deposit before making any cash outs for $ and . In the interest of fair gaming you must wager at least (18) eighteen times your bonus and deposit before making any cash outs for . If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.

    this is the email reply from monaco gold casino
    After reviewing your account, it was noted that you received a bonus for which you were required to wager your deposit and bonus 18 time. Addition, bets placed on the games of baccarat, craps, roulette , blackjack and sicbo does not count.

    Thus far, you have wagered $608.00 of the $900. As a result, you will need to wager $292 more in allowed games to complete the wagering at this time.

    We apologise for any inconvenience this may have caused and thank you for your continued interest and understanding in that regard.



    I read many posts here and know that we should be careful of PT casinos. I have played Golden Palace Group and have had a very good experience. Since Monaco has been marketing very aggressively, I want to test my luck there. I am no happy now.
     
  2. May 17, 2006
  3. jonevegas

    jonevegas Dormant account

    Occupation:
    Compulsive Gambler
    Location:
    Gods Country Canada
    This is part of the Joyland Group, nothing good here to tell you. They seem to make all their own rules. I would stay clear of this group. If you want to play Playtech there are a few on the accredited page of this site or stay with GP if you have had good experiences.:thumbsup:
     
  4. May 17, 2006
  5. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Betting88: I would consider myself very lucky that they are agreeable with your continued play to meet the WR. I would playout the $292 on allowed games, cashout, then take the money and run far and fast............never to look back.
     
  6. May 17, 2006
  7. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Why should the player play out any alleged remaining WR if the deposit was in $ and not ?? :what:

    The 18 WR is only effect if the player plays in , and the player's first sentence in the post was that the deposit was for $25.

    Screw playing it out, make any casino (not just a Playtech one) adhere to their T&C. :thumbsup:
     
  8. May 18, 2006
  9. atherm

    atherm Dormant account

    Occupation:
    Student
    Location:
    USA
    i've had good experiences with MG. Use their live online support. They'll fix it quick
     
  10. May 18, 2006
  11. betting88

    betting88 Dormant account

    Occupation:
    advertsing
    Location:
    canada
    No live chat cs responsed me.

    got a message from MGC.

    Thank you for choosing Monaco Gold Casino. This is Lancelot from the Support Team.

    A pleasant good day to you! I would like to confirm receipt of your most recent mail. Please be advised that indeed you are required to wager the bonus and deposit amount 12 times to fulfill the minimum wagering requirements. Upon reviewing your account, I do see and would like to confirm that you have met the wagering requirements for the bonus. Do have a great day!

    Should you have any questions or concerns, please do not hesitate to contact the Monaco Gold Casino Support Team. We are available 24 Hours a day, 7 days a week.


    but I still can't make the withdrawal. I have the patience to wait until it's resovled.
     
  12. May 18, 2006
  13. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    Oh my

    I always thought that Monaco was a good, solid and honest operation...

    Tomorrow I am opening an account and I am going to funded....

    If they are really from the same corp. of Joyland and CD poker and screw at least a bit with me, I will give you guys some things to talk about.

    I had a very very awful experience with CD poker recently.

    Some years ago I opened an account with Monaco, never funded it, but their operation seemed good.

    It really makes me sad how Playtech is doing things. Their softare is strong but the companies operating their sites are really bad.

    As a matter of fact, I send a formal complain to the playtech site through the meisters link on CD poker and never got an answer.

    I once made a complain to ecogra about another casino.. and their answer was lame...

    For me.. if its playtech and you want your money to be safe go to: Sunpalacecasino.com, casinoking.com, carnivalcasino.com, diamondealcasino.com or goldenpalace.com

    I am really dissapointed at Monaco... my bad, I thought they were good guys...
     
  14. May 18, 2006
  15. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    Stay clear of monaco gold casino!!!!!! They will steal your winnings!! I Deposited 40 and received 40 bonus. I played till the bonus requirements were met, then tried to withdraw my money and they kept cancelling it without giving me an explanation. So instead they took my winnings (670) and haven't given me an explanation. This was 2-3 months ago and i have connected playtech about this but they're just as worse as MGC.

    This was an email that they sent me when they stole my winnings:

    Dear Daniel Perez,

    You had recently requested a cash-out on the total amount of 710.00 after
    participating in a promotion and receiving a Bonus.

    Please note that you did not comply to our promotion bonus policy, either not
    wagering at least the minimum required in total bets or wagering the bonus on
    certain bet types in Baccarat, Roulette or Craps. We have therefore credited
    your cashin back to your casino account.

    For further information regarding this promotion bonus policy please visit our
    web site's general terms and condition page at <termsofuseurl> or the specific
    promotion's terms and conditions.

    We apologize for any inconvenience.

    Please note, that Monaco Gold Casino will never ask from you to disclose your
    password. In the event that you receive a phone call or an email from a third
    party requesting your password and/or username, please do not provide it and
    contact us immediately
    .

    What a load of Bull shit!!
    Anyway recently i've tried to withdraw my money that i deposited which was 40, and still haven't received it. I don't want to continue playing at some dodgy online casino. But they think they can tempt me into playing again by sending me this email:

    Hello Daniel!

    Seized your opportunities to win even more and continue withdrawing and playing
    at the same time!!!

    If you decide to cancel part of your withdrawals, I can assure you $300 FREE
    cash for every $1,000 that you cancel.

    Up to $1,500 per day. That's $300 more chances to win BIG!

    To do this, please contact our online team before you start playing by clicking
    the support icon at the lobby.
    They will be more than happy to help!

    If you have a pending withdrawal up to $499 you can receive 30% bonus up to $150
    a day for canceling it!

    If you see the pending withdrawals on your screen, you can cancel the amount you
    wish and then request it again with the remaining amount. Please note that I
    strongly advise you to cancel a withdrawal, instead of depositing, as it is a
    cost effective way for you to continue playing and withdrawing at the same time.

    Plus, you will have more opportunities to hit the Jackpot!

    If you cancel a withdrawal and receive a compensation bonus for it, you will
    only have to wager the bonus. You won't have to wager the withdrawal again. This
    offer does not apply to future withdrawals.

    Kindly Note that this offer is valid for the next 24 Hours .

    Please dont hesitate to contact me if you require any assistance!

    GOOD LUCK,

    Erica Springfield
    Monaco Gold Casino

    Even if i don't cancel it, THEY DO!!!! BE WARNED ANYONE WHO READS THIS. IF YOU DEPOSIT MONEY INTO MONACO GOLD CASINO YOU WILL LOSE THAT MONEY!!!

    I hope someday i will receive my 40 pounds and i hope this information has been useful.
     
  16. May 18, 2006
  17. betting88

    betting88 Dormant account

    Occupation:
    advertsing
    Location:
    canada
    I know it's a trick. Tell u that you haven't meet the WR and cheat you to keep playing, then losing all.

    MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).


    Of course you can play baccarat with bonus.
     
  18. May 18, 2006
  19. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    You've had good experiences with MG? Have you ever successfully withdraw money from your account? as for the live online support. Whenever you have an enquiry about how to play a game and so on.... they are more than happy to help. But if you ask them about money and why they have stolen your winnings, no one will reply.
     
  20. May 18, 2006
  21. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    those T&Cs are a joke! I remember when i got an email stating that. i wish i didn't delete it now and posted it on here.

    Does anyone know where playtech HQ is located?
     
  22. May 19, 2006
  23. nielsenj

    nielsenj Dormant account webmeister

    Occupation:
    Student
    Location:
    Scandinavia
    Acording to online.casinocity.com, Playtech is located at:

    Playtech
    15 Themistocle Dervis Street
    Nicosia
    Cyprus

    They can also be contacted through their homepage at: You must register/login in order to see the link.
     
    1 person likes this.
  24. May 30, 2006
  25. kidd546

    kidd546 Dormant account

    Occupation:
    Student
    Location:
    Springfield IL
    El nino: Can you give us a step-by-step playthrough of what you did?

    What games you played, how much you wagered, etc. Perhaps you played a "prohibited" game?

    So, is the concensus that Monaco Gold is not a good casino to play? The $800 bonus looks like it has good terms, but I'm unsure now.
     
  26. May 31, 2006
  27. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    I joined MGC because what interested me was their live roulette. So I joined and deposited 40. I Then received a 40 bonus which at the time thought was very generous. Before I could withdraw any winnings I would have to wager 800 (20 x 40 = 800 ) So I started playing live roulette and live blackjack and was slowly winning money. With Blackjack, I wasn't winning enough money so I just stuck with roulette. One glorious day, when I was already 120 up, I got very lucky because I always bet large amounts of money on zero and 21 and they both came up, one after another. This took my total to over 700. I continued playing for a bit and then decided to check if I had met the bonus requirements on my betting history. I had clearly met the bonus requirement, so I decided to withdraw my money ( 710.50 ).

    They kept cancelling my request but were not notifying me why they were doing this. I sent several e-mails asking for an explanation and eventually they sent one back which I posted early. when I checked my account on MGC, 670.50 was missing and I checked my transaction history and its stated, my request had been declined. But where on earth did my winnings go? This happened 3 months ago. no one from MGC has given me an explanation about this. I am now trying to withdraw my deposit but this is proving to be difficult. I've PAB to casinomeister but that has proved a waste of time because Ive not heard from him. also playtech never reply, part from the time I sent them an abusive email. Apparently playtech are based in Cyprus and Im going to pay Iris a personal visit. MGC are based in Antigua which would cost to much for me to visit them.

    On the live games, you are able to chat with other players. but they have blocked me from doing that because they know Ive been trying to warn people from playing with them. They are a dishonest company who only steal money from you. I would like to heard from someone that has been able to withdraw their winnings, but something tells me that this is impossible.

    please don't waste any time or money with them. I wished I found this forum before I found MGC. I hope this information has been useful to you. If you have any more question, please ask.
     
  28. May 31, 2006
  29. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    el nino
    From your previous post i cant see that you actually have met the wagering requirements.
    If all you have played is blackjack and roulette you havent.
    The terms clearly state that all versions of these dont count.
    WAYLANDER
     
  30. May 31, 2006
  31. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    Yes, but it also states that all games don't count. So what on earth are you suppose to play on. I will try to get a copy of that T&C's e-mail and post it on this thread. Then everyone can see what a big joke they are.
     
  32. May 31, 2006
  33. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Wait a minute, you knew about these terms:

    Yet you still played blackjack and roulette?? :what: And this isn't even a case where you played those games to build up your bankroll and then play accepted games ... you played only excluded games and then tried to withdraw.

    You could have played War, or even slot machines.

    But if you knew about the restricted games, and played on them anyway, you have no leg to stand on and no sympathy from me. Yes, MGC should have responded the first time you asked them why the withdrawal was denied ... but that's the only thing they should have done.
     
  34. May 31, 2006
  35. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    I read those Terms AFTER i played and won. I should of made that clear. I'm no retard, Far from it. I got an e-mail telling me those were the T&C's. Its a clever trick, but a dirty one.

    I take it you work for them.:D
     
  36. May 31, 2006
  37. el nino

    el nino Dormant account

    Occupation:
    student
    Location:
    Manchester
    Anyway, I don't want your sympathy, i want my money.:D
    Only A dodgy casino has 2% of their games available for minimum wagering requirements. Why are earth would you do that?



    I've requested an e-mail from them explaining the T&C's for minimum wagering requirements. I wish i hadn't deleted the one i received 2 months ago, because If i remember correctly, it had slot machine games too.:eek2:
     
  38. May 31, 2006
  39. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    Bad policies

    Casinos should be clear

    Not counting for wager requirements ------> I do not understand from this that you can NOT play those games. Only that they won't count.

    Lets say black jack doesn't count. I can play Black Jack with my bonus and bring my balance to $2000, however I have not met the requirement since I have $0 wagered on valid games. Then I go to 3 Card a make the requirement. I don't see why they will void my winnings.. I made my rollover as they told me.

    Forbidden Games -----> I understand that if you play these games they will void your winnings...


    Totaly different terms. Casinos managers should know this, very different one from the other and you can have a lot of unsatisfied customers because of this.
     

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