1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

Codeta New Feature: Skill ScoreTM

The Codeta Tech team has developed based on a reasearch with our table game players. A feature that no other operator has on offer, a feature that is there to help our players to become better table game players whether you are experienced or a totally new to table games...

Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Monaco Gold bonus turned non cashable while playing

Discussion in 'Casino Complaints - Bonus Issues' started by Leonidas2, Jan 16, 2007.

    Jan 16, 2007
  1. Leonidas2

    Leonidas2 Dormant account

    Occupation:
    Law
    Location:
    Finland
    Opened up an account with Monaco Gold casino. I was offered a 200% bonus (deposit 300 and receive 600 bonus). Asked the customer service rep in Monaco Golds live chat (inside the casino software) if the bonus is cashable. She told me it is.

    I played and met the wagering requirements. Ended up with 1,000 euros and went to cash it out. Cashing out did not work so I sent their security an email asking them to fix this problem so that I can withdraw my money. To my BIG surprise they told me that the bonus is non cashable.

    Not even their terms and conditions mention the bonus being non-cashable or removed after meeting the wagering requirements. Not that this even mathers because I was told that I can cash out the bonus.

    I have contacted Playtech 2 times within the last month, without receiving any reply. I cant let Monaco Gold get away with my money by braking their own promise. Can somebody help me with this problem?
     
  2. Jan 16, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    CS Bull

    Fine example of CS Bullsh1t.

    Monaco Gold bonus has always been non-cashable, so the CS should have known better. Most of these Playtech bonuses turn out to be non-cashable, they tend to be beaten by leveraged play on a high variance game, ensuring it is one of the allowed ones first!

    One example would be gunning for the 3OK or Straight Flush on Three Card Poker Pair+ and meeting remaining WR with small slots bets. Playtech slots do seem to keep you going for ages. Usig Roulette of Blackjack is no longer a good idea for beating the bonus, especially at this group who will use it as reason to void the winnings.

    As for terms, it is buried in the banking guidance under withdrawals. To get the cashout to work in playtech you have to enter the amount of funds less the bonus. In your case of ending with 1000 Euro, you should enter 700 (1000 less the 300 bonus), and the cash-in will work. As soon as the cash-in is accepted, the remaining 300 will vanish and the balance will be set to zero, at which point you can uninstall Monaco Gold and wait the usual 5 to 10 days for payment. When you get paid, you can send them a "rude" E-mail telling them how much you appreciated the standard of knowledge shown by their CS staff regarding the promotions;)
     
  4. Jan 16, 2007
  5. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    When I played it years ago, it was definitely cashable.
     
  6. Jan 16, 2007
  7. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    I've played there two or three times, and the bonuses most definitely *are* cashable.
     
  8. Jan 17, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Odd?

    That seems odd, as when I last looked at the T & C it mentioned that the bonus will be removed from the withdrawal, which I interpreted as meaning it was non-cashable. This would seem to have been the case for a couple of years at least, and is the main reason I was not tempted to try them out (before I even found out that some players had issues with the group).

    I will have to look again, as the UK shopping site (mutualnet) offers a bounty worth around 30 just for signing up and depositing the minimum. As the shopping site also has non-payment issues, I don't join unless the casino also offers a great deal. I was never paid for using them to join Captain Cooks casino:mad: (They DO pay when I shop at DELL though, and very quick).
     
  10. Jan 18, 2007
  11. Leonidas2

    Leonidas2 Dormant account

    Occupation:
    Law
    Location:
    Finland
    The biggest problem is that nobody helps me with this issue. Monaco Golds security/accounts just state that they will remove the bonus. Playtech has not even bothered to answer the 2 inquiries/complaints I have sent them. My only help could be Bryan.
     
  12. Jan 19, 2007
  13. Leonidas2

    Leonidas2 Dormant account

    Occupation:
    Law
    Location:
    Finland
    How should I proceed?

    Just one more thing. Isnt it obvious that Monaco Gold should pay me the whole 1000? Their customer service stated that the bonus is cashable. Additionally their terms dont mention the bonus being remover after cashing out.

    Can anybody advise me how to get the money that belongs to me? Playtech doesnt bother to answer me and Monaco Gold wont negotiate. I would like to hear Casinomeisters comment. I would be very thankful.
     
  14. Jan 25, 2007
  15. Leonidas2

    Leonidas2 Dormant account

    Occupation:
    Law
    Location:
    Finland
    ISSUE SOLVED: Monaco Gold paid me

    Hello again. Monaco Gold now told me that the bonus is cashable after all =). I got the money today.
     
  16. Jan 25, 2007
  17. Neodata

    Neodata Dormant account

    Occupation:
    student
    Location:
    Visp
    So good for you :)

    Everytime I have to deal with casinos they tell me to read the T&C, sometimes I wish they would read it ...
     

Share This Page