Monaco Gold (anyone surprised?)

[bossplayer]

On their NEWS page they adverise a Neteller 2nd deposit bonus of 100% up to $1000 for today (29th) only.

This offer is for everyone, it just seems no one told the supervisor about this page. Support wasnt told about it either as no one knew about this.

So once they read the page they said it was for VIP only people, then after it was pointed out that the VIP section was below that... they then changed to saying you have to be emailed the offer.

What the eff ever, complete garbage.

 

[vinylweatherman]

How crafty.

Neat way of getting lots of pretty big deposits in one go!

End of month accounts flattery perhaps?

These are only play bonuses anyway, and I expect the T & C will make it hard to get anything out of it as you have to lose the $1000 deposit to see any benefit from the bonus.

 

[LameCapper]

I requested a withdrawal of roughly $1800 from Monaco Gold at the end of September, and still have not gotten a penny. They asked me to send in copies of my license and a utility bill which I did about two weeks ago and stilll nothing. Everytime I email them I get a response from a different CSR who is unfamilar with my situation and asks me to resend my documents. I am really getting fed up at this point. Any chance I actually get paid by these buffoons?

 

[liquidsoap]

I requested a withdrawal of roughly $1800 from Monaco Gold at the end of September, and still have not gotten a penny. They asked me to send in copies of my license and a utility bill which I did about two weeks ago and stilll nothing. Everytime I email them I get a response from a different CSR who is unfamilar with my situation and asks me to resend my documents. I am really getting fed up at this point. Any chance I actually get paid by these buffoons?

I would suggest PAB with bryan..
He should be able to get it sorted out for you.

 

[POlka78]

Bug them!

They will pay iam pretty sure its their usual slow pay tactic. I know of three people who got the same "documents not recieved story". What helped is to bug them go to their live support send in your gov id and then only leave the chat after they confirmed you they recieved it. You probably will recieve some reverse your withdrawal for our awesome bonus mails but after approving the docs they take 2-3 business days.

 

[LameCapper]

Thanks for all the advice guys. As usual persistent is the key with the looser casinos, I got an email today saying that "my cashout will be processed in 6 business days." I'll take them at their word, but I won't be holding my breath.

I'll make sure to post the final resolution to all of this. Thanks again.

 

[LameCapper]

Thanks for all the advice guys. As usual persistent is the key with the looser casinos, I got an email today saying that "my cashout will be processed in 6 business days." I'll take them at their word, but I won't be holding my breath.

I'll make sure to post the final resolution to all of this. Thanks again.

They reversed my withdrawal again. Even after stating that I'd have my money in six days. This is getting absurd.

 

[LameCapper]

They asked for verification of my address again today even though I have sent them my cable bill at least seven times. They have even verified that the documents were legible at least two or three times. I am really starting to think I am not going to get paid on this one. It really sucks.

 

[AussieDave]

Thought I add you may like to try their Rep Here, Jon-Jon.
https://www.casinomeister.com/forums/members/

I've known him for years & he's I'm sure other webmasters can/will say the same.

Well worth contacting him and letting him know your beef.


Cheers

 

[pangloss]

Thought I add you may like to try their Rep Here, Jon-Jon.
https://www.casinomeister.com/forums/members/

I've known him for years & he's I'm sure other webmasters can/will say the same.

Well worth contacting him and letting him know your beef.


Cheers

To my knowledge jon-jon has absolutely nought to do with Monaco Gold. In any case, the last time he responded to a players very legitimate complaint his response conspicuously avoided the issue.

Webmasters may well universally give jon-jon the thumbs up - what this has to do with the plight of players I do not know.


...

 

[The Dude]

To my knowledge jon-jon has absolutely nought to do with Monaco Gold. In any case, the last time he responded to a players very legitimate complaint his response conspicuously avoided the issue.

Webmasters may well universally give jon-jon the thumbs up - what this has to do with the plight of players I do not know.


...

Jon-jon is the representative in this forum for Grand Monaco.

 

[GI Joe]

Tha player had problems with MonacoGold not GrandMonaco

 

[AussieDave]

To my knowledge jon-jon has absolutely nought to do with Monaco Gold. In any case, the last time he responded to a players very legitimate complaint his response conspicuously avoided the issue.

Webmasters may well universally give jon-jon the thumbs up - what this has to do with the plight of players I do not know.


...

You are right, I confused Grand Monaco with Monaco Gold...

Sorry

Cheers

 

[LameCapper]

I was able to resolve things myself through a multitude of phone calls and emails. Thanks for the tips, and thank God that my funds have safely arrived in my Neteller account.