ATTN: Casino Rep Missing withdrawal from Novibet

[OldRing]

Hi,

I signed up with Novibet after reading great things about them here.

The initial experience was great; friendly support team, nice welcome offer and even a Royal Flush on Bonus Poker within a few days of opening the account.

Unfortunately I now have a withdrawal that has gone missing and I'm getting a 'not our problem' response from customer support.

It's particularly frustrating as subsequent withdrawals have arrived in the usual timeframe. I'm sure there is a glitch somewhere, but need some assistance from the Novibet Rep to get this ironed out.

I did send a PM but think it must have been missed. If someone could tag the rep I would appreciate it.

Casinomeister's full review of Novibet casino here.

 

[Video_Poker_Pro]

@Novibet Rep

 

[Mouse75]

Can I ask how you were withdrawing?

I have had two small payouts (both under £50) missing from two sites this week, and on both sites subsequent withdrawals have been in the bank much quicker.

Its a Santander Mastercard - and it transpires Santander have had a delay on their end - when you log in to their mobile banking app it advises accordingly - Nothing to do with the two casino's.

They both appeared last night. If it a similar issue it may well be the bank not Novibet

 

[OldRing]

Hi Mouse,

That was my exact situation. A Santander Mastercard was the reason for the delay.

I'm pleased to report that the funds cleared into the account on Thursday night, just as yours did.

I have let the rep know by PM.

Thanks for your reply. There were probably several of us waiting for withdrawals to appear from all over the place.

 

[colinsunderland]

Hi Mouse,

That was my exact situation. A Santander Mastercard was the reason for the delay.

I'm pleased to report that the funds cleared into the account on Thursday night, just as yours did.

I have let the rep know by PM.

Thanks for your reply. There were probably several of us waiting for withdrawals to appear from all over the place.

Did the rep reply to your first pm?

 

[OldRing]

Yes, the rep replied but the conversation was limited.