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Misleading Terminology Used @ RTG Casinos "Overnight Express"

Discussion in 'Online Casinos' started by X-Raided, Jan 26, 2012.

    Jan 26, 2012
  1. X-Raided

    X-Raided I'm Beetlejuice Baby! PABinit

    Occupation:
    Philanthropist
    Location:
    Globe-Trotter
    When a $30 fee is implemented to make a withdraw using a method that
    states "overnight express", what type of service comes to your mind?

    The picture that's painted in my mind is waiting the 2 or 3 days for the withdraw
    to be processed, then the casino sends the check off to be delivered using an
    overnight shipping company.

    Okay, so I made a withdraw at one of our favorite accredited RTG casino and waited
    the 3 days it took them to "review" my withdraw. After the withdraw was processed, I asked
    customer service to provide me with a tracking number so I could get an approximate time of
    delivery. They explained to me, "please note that your withdraw was processed on 01/24/2012 and
    it takes 4 to 6 business days to get your check"... This is NOT "overnight express".

    Well then why the &*#$ would you state OVERNIGHT!? :mad:

    [​IMG]
     
    Last edited: Jan 26, 2012
  2. Jan 26, 2012
  3. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    im not shure were the staff and mangement hail from but do you think if its not of western decent
    that they might be well meaning /altho being not correct [like a translation error ] or do you think that there just
    a misleading group of peeps :confused:
     
  4. Jan 26, 2012
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I'm fairly sure that the site is of Western descent but I'm not sure about the management being so.

    Considering they're an accredited casino, I'm sure they're not misleading anyone.

    Sometimes CSRs quote much longer timeframes....the old "under-promise over-deliver" idea. You may find it does arrive much quicker.

    It's probably not a good idea to call it "overnight express' as most things coming from internationally take 2-3 days, and the cheque will be coming from overseas im shure.

    A better description would be just "express". Maybe you could contact mangement and ask them to change it ...they mite even pop somethink in you're account.
     
    2 people like this.
  6. Jan 26, 2012
  7. X-Raided

    X-Raided I'm Beetlejuice Baby! PABinit

    Occupation:
    Philanthropist
    Location:
    Globe-Trotter

    See, I thought about that... When I contacted CS they said that they changed delivery
    methods and now use UPS instead of whatever they were using. According to them,
    that's the reason why it's not overnight.

    Pardon me but I think that explanation is bullshit. That word "overnight" needs to
    be changed a.s.a.p if checks aren't sent out overnight after it's processed for $30
    like it states on their site.

    So, since it's not "overnight" anymore, why keep the $30 processing fee?
    It's doesn't cost me $30 to write a check to my electric company.
     
    4 people like this.
  8. Jan 26, 2012
  9. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Have too agree on this won.
     
  10. Jan 26, 2012
  11. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I don't know which casino this comes from but I do know that "overnight delivery" does not mean the next day delivery.

    I live in a part of Texas that does not have overnight FedEx delivery. So even if someone sends me something that they have sent 'overnight delivery', it's going to take 2-3 days to get here. I have had FedEx packages stopped at the hub 60 miles from my house and not get them until 48 hrs. later. I could have driven and picked it up quicker. LOL!
     
  12. Jan 27, 2012
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    [derail]ARGHGHGHGH....it's like fingernails on a blackboard....[/derail]

    Anyhoo...yes, agreed - if you're paying a fee for express or 'overnight' delivery and it's taking as long as normal delivery, you should contact the rep and ask about being reimbursed that fee. However, I think you might want to wait to see how long it actually takes - the chat people don't seem to be completely clued in sometimes, just because they told you something doesn't necessarily make it so.
     
    2 people like this.
  14. Jan 27, 2012
  15. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    A couple things

    1) The "overnight express fee" has really just evolved into a "our processor charges us a fortune to transfer the money from our casino to you and we're trying to recoup some/all of the cost fee". A few years ago cashout fees were mostly unheard of. Now, unfortunately, they seem pretty commonplace.

    2) Don't play the "they should remove XXX old information" game. Not because it's unreasonable to expect ... but because it's going to leave you bitterly disappointed, because the majority of casinos don't keep anything on their website/client up to date, except possibly their endless pages of T&C.

    Every time I see references to UseMyWallet as a deposit option I want to put my fist through my screen.
     
  16. Jan 27, 2012
  17. X-Raided

    X-Raided I'm Beetlejuice Baby! PABinit

    Occupation:
    Philanthropist
    Location:
    Globe-Trotter
    :lolup::lolup::lolup: I LOVE this statement!!!


    Come on :rolleyes:, as if the deposits I've lost and the attempted withdraws I've reversed haven't helped them
    recoup their costs enough? Pay up as fast as you take! and if you advertise a word like "overnight" and charge me
    $30 to process the transaction, that check better be hand delivered by an overnight Fed-Ex truck driver. Period.
     
    Last edited: Jan 27, 2012
  18. Jan 27, 2012
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    sory chayton i didnt meen to upsett you i hate it when peopel run there nails down theyre black boards
     
    1 person likes this.
  20. Jan 27, 2012
  21. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Either you fuckers have been drinking tonight, or nones of ya somebitches can speel. ;)
    *sorry for the colorful languages

    I'm either going to church on Sunday or bleaching my brain...can't decide right now.
     
    2 people like this.

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