Misleading hyper casino

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
on my home screen it says deposit before Friday for a bonus or spins spoke with chat They say that’s not true but it’s in black and white on my page. Misleading as that’s only reason I deposited there this week. Also then CS tells me at lunch time emails going round for random amount of spins on berry burst this didn’t happen so went to chat and was told That’s not true :-/ Not a good experience with hyper at all could they not of pulled up the chat to see the claims that were made also need to change the promotion if it’s not true. Or honour the promotion as it’s in black and white on the page very annoying
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
on my home screen it says deposit before Friday for a bonus or spins spoke with chat They say that’s not true but it’s in black and white on my page. Misleading as that’s only reason I deposited there this week. Also then CS tells me at lunch time emails going round for random amount of spins on berry burst this didn’t happen so went to chat and was told That’s not true :-/ Not a good experience with hyper at all could they not of pulled up the chat to see the claims that were made also need to change the promotion if it’s not true. Or honour the promotion as it’s in black and white on the page very annoying
That's odd. I didn't know anything about any promotions, until your post.
So I checked my account. There were 10 NDB spins on Berry Burst, and a 40% deposit bonus.
Without sounding condescending, are you looking in the right place to claim them?
My Account > Bonuses > Available Bonuses
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
CS Said the berry burst free spins are no such thing! Even though got told this morning that they are and she also said 11% cashback which isn’t true and here’s the screenshot of the Friday promotion
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
CS Said the berry burst free spins are no such thing! Even though got told this morning that they are and she also said 11% cashback which isn’t true and here’s the screenshot of the Friday promotion
Well I've just won a whole 35p from 10 Berry Burst spins. So they do exist
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
Closed my account anyway just know. Find them rude and unhelpful and that’s not the first time they haven’t honoured promotions not depositing at sites any more were they are rude and quite frankly just want the deposits and not honouring any promos. I’m sticking to unibet and nothing sub standard
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Closed my account anyway just know. Find them rude and unhelpful and that’s not the first time they haven’t honoured promotions not depositing at sites any more were they are rude and quite frankly just want the deposits and not honouring any promos. I’m sticking to unibet and nothing sub standard

Rude and unhelpful is not our style, could you send me your username as I still would love to look in to it!

Kr. Jan
 
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