1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Misleading Email Casino LA VIDA

Discussion in 'Casino Complaints - Bonus Issues' started by MAW3Y, Sep 29, 2012.

    Sep 29, 2012
  1. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester
    Whould you consider this email as misleading? I was quite surprized it has come from an accredited casino, you do expect this kind of email from less reputable casinos.


    [​IMG]


    According to the email I have been selected as this weeks winner of £3,000.00, but it links to a bonus page so technically I've won nouthing :p
     
  2. Sep 29, 2012
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You have won €3000 of play money, and you have one hour to win up to €100 from it. To claim this, you have to deposit.

    This is a highly misleading way to advertise the standard new player free play promotion, and it is usually Casino Rewards that advertises like this. If Mark is your name, this is targeted by someone who has your personal info, at least your name associated with your email address. This means that somewhere you have signed up with your name and email address has sold your details on. It is usually a website, less common for a casino to sell on the details, but it has happened.
     
    1 person likes this.
  4. Sep 29, 2012
  5. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester
    It was sent from: This email is not visible to you.


    I knew I hadn't won 3k, just surprized that redflush would send emails like this :rolleyes:
     
  6. Sep 29, 2012
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Have you got an account at Red Flush?

    This is certainly misleading as it tries to make you think you have won €3000. In fact, it isn't even a €3000 bonus, it is purely play money in a special promotional game, and there is no way you can convert it into withdrawable cash as you could were it a true €3000 bonus.

    It is also misleading to personalise it as something that you have won, when in fact EVERYBODY can "win" this €3000 if they are not already a player at La Vida.

    Maybe pass this to the ASA to see what they think about the text of this advertisement. The ASA now cover internet advertising.
     
    1 person likes this.
  8. Sep 29, 2012
  9. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester
    Yeah got an account at red flush I think that's why I've proberly got the email. Think I'll try claim the 3000 the email states I've won via live chat later see what they have to say, could be quite amusing.. I'll look into the advise youve given thanks
     
  10. Sep 29, 2012
  11. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Yeah I've got the same spam from Casino Lavida, 'personally' addressed to me and telling me I have been selected as this week's winner.

    I have an account at Red Flush which I haven't logged into for months, never registered at Casino Lavida.

    I made my decision about Red Flush (and thus any casino in their group) months ago, they properly messed me around on a small withdrawal and then demanded a phone number from me to 'finalise the process' and then used that phone number to make an unsolicited marketing call to me.

    They don't belong on the accredited list IMO.

    http://www.casinomeister.com/forums...-withdrawals-everyone-loses-2.html#post493702

    http://www.casinomeister.com/forums...-withdrawals-everyone-loses-3.html#post494003

    http://www.casinomeister.com/forums...-withdrawals-everyone-loses-3.html#post496461
     
    1 person likes this.
  12. Sep 30, 2012
  13. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester
    My chat with "Live Chat" regarding my 3000 prize :p



     
  14. Sep 30, 2012
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Eh:confused:

    100 + 200 + 200 + 125 = 625

    Where's the rest:confused:
     
    3 people like this.
  16. Oct 1, 2012
  17. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester
    I have submitted my complaint this morning, it takes 3-5 days for them to look at it so I'll post their response when I get it.

    I have also sent a PM to the redflush rep on here to see if they have any comments although I don't know if they look after LA VIDA?
     
    Last edited: Oct 1, 2012
    2 people like this.
  18. Oct 1, 2012
  19. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    From Casino Lavida Support

    Hi

    Thank you very much for bringing to our attention all your concerns relating to our promotional offer .

    This is one of many different mailers used to market our casinos and I think in this circumstance it’s a case of our marketing guys trying to be a bit too creative in selling the 3000 free offer. We fully understand any concerns and will look at changing the wording so there is no confusion as to what the recipient is getting by the way of the offer

    The 3000 offer we have on Casino Lavida is not only applicable to your welcome offers , but also applies to other daily offers which would be available once a new player has completed all the step-up welcome offers as the player then qualifies for our midweek and weekly offers , affording a player well over 3000 in total bonuses.

    We hope this sheds some light on this matter

    Regards
    Isha
    VIP Host
     
  20. Oct 1, 2012
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    So why not just be straight up, and write New players can take advantage of up to $3000 in deposit bonuses? Otherwise, it's as bad as a telemarketer calling you up for that great free cruise (pending your purchase of a timeshare, but we don't tell you that til after you come and try to claim it)
     
  22. Oct 1, 2012
  23. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    Not a one-time issue

    I do not think I have ever received a clear and fair promo email from this group, only ones like this. Fortunately I do not get further emails any more. Furthermore I was being told over the phone that I photoshopped my documents after I submitted those (the very same documents which were accepted by other casinos without problem, and at the end at this group as well). Not my cup of tea.
     
  24. Oct 1, 2012
  25. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester

    Thank you Isha for taking the time to read through the tread and reply, but to me I think its alittle more than your marketing guys being too creative.

    The email stated I had won 3000, when clearly that wasn't the case. I still carn't work out how the offer still works out to 3000 in bonuses.

    I was a little disapointed by the live chat operator as they didn't seem concerned that the email sent to me was clearly wrong, I would of expected at the very least for them to say that they would forward my concerns to the relevent department so it doesnt happen again.
     
  26. Oct 1, 2012
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The problem is that you have tried to quantify an indeterminate figure. You have arbitrarily stated $3000 even though the regular player offers are likely to continue for as long as the player plays.

    The welcome offer itself is a mere 625 in quantifiable bonus cash, and even that has not been "won", as "winning" something implies it is yours to keep, whereas bonus cash needs to be played first. Further, in order to claim this "win", deposits substantially greater than $3000 are required along with a wagering requirement. This is not too dissimilar to the scam letters that claim you have won a prize, but that you have to pay a series of fees in order to release it. The ASA may see this similarity, but not be familiar enough with this industry to understand that pretty much anything given away for free is a bonus chip, and not cash.

    The text even implies that there is only one winner per week, and this week it is you. In fact, everyone who has not yet played at La Vida is "this week's winner", and even those who are not in receipt of this mailer could get the $625 welcome offer.

    Given that the UK government are only a couple of years away from tightening the rules, the time for operators to change their ways is now, where such complaints generate a "don't do it again" from the ASA, as opposed to a yanking of a secondary license by the Gambling Commission.

    I had a look at the ASA website last year, and they have ruled against a number of online casino mailers and adverts that breach the code. Currently, enforcement is not easy as they are based offshore, but with secondary licensing, such lapses could be dealt with by an absolute ban on advertising into the UK through the removal of a secondary license. The current system allows any operator licensed within the EU, or in a whitelisted territory, to advertise through the UK media, a very valuable privilege for the operator.
     
  28. Oct 31, 2012
  29. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester
    Update

    Just recieved this email (so they haven't forgot about my complaint)

     
  30. Nov 9, 2012
  31. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    More lies and spam

    3000 in my account, apparently. And it's addressed personally to me.

    According to the blurb, it's a maximum of £625 in bonuses across four deposits, where the hell does '3000 in your account' come from?

    More dishonest spam from this group!

    Misleading Email Casino LA VIDA: lavida.jpg,Nov 9, 2012
     
  32. Nov 9, 2012
  33. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester


    They haven't learnt then?

    I got a letter back from the ASA today, they have taken up my complaint and have started a formal investigation. They have asked Great Heights Ltd t/a casinolavida to comment.

    I will scan a copy of the letter later for those interested.
     
  34. Nov 9, 2012
  35. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Thing is, I don't even have an account at Casino LaVida, so it's IMPOSSIBLE for me to have '3000 in my account' as per the subject.

    This is basically just an email offering a four-part SUB at Casino LaVida, which I'm getting because I've had an account at Red Flush for years.

    I don't mind that in and of itself, cross-promotions from different casinos in the same group I have no issue with.

    However, the main text is blatantly misleading, it says 'SIGN UP AND RECEIVE $/€/£ 3000 FREE' but that will not happen, if I sign up I get absolutely nothing, if I deposit I get a 100% bonus up to a maximum of £100. I then have to deposit three more times to get more bonuses and all four added together only make £625.

    I really don't know why this group is still accredited.

    I'd be interested to see that, cheers :)
     
  36. Nov 10, 2012
  37. MAW3Y

    MAW3Y Experienced Member webby MM

    Occupation:
    General Manager- Entertainment Centre
    Location:
    Manchester

    [​IMG]
     
    2 people like this.
  38. Mar 30, 2013
  39. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    They're still at it.

    Is it worth lodging a complaint with CM? Surely accredited casinos can't systematically send out deliberately misleading/lying spam emails, long after the fact it's been pointing out to them that they're sending out lying spam?

    Misleading Email Casino LA VIDA: lyingspammingbastards.jpg,Mar 30, 2013
     

Share This Page