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Resolved miranda_x VS vegas regal

Discussion in 'Casino Complaints - Bonus Issues' started by miranda_x, Sep 1, 2009.

    Sep 1, 2009
  1. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    omg now i am mad. i took the free chip at vegas regal and managed to make the playthrough and i could cash out the maximum wich was 75 euro. in order to cash out i had to deposit a small amount so i deposited 25 euro and then i could make a withdraw of 100 euro. i made a withdraw of 100 euro and waited. today i get a mail in my mailbox saying they reversed my withdraw as requested? I NEVER ASKED FOR THE WITHDRAW TO BE REVERSED. and that my accountbalance is now 100 euro. i open up the casino software and there is only 25 euro in there, they removed the 75 from the free chip :mad:
    i did all this effort of playing this freechip through and now with an obvious lie they removed it.
     
  2. Sep 1, 2009
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Have you even bothered to contact Vegas Regals Support or for that matter the Forum Rep here for Vegas Regal? His name is Nicholas Johnson.

    And if you did contact him or support, why did you not mention it above?

    And if you didn't contact support or Nicholas to find out and get to the bottom of this issue then why not? I really would like to know why so many of you peeps here start these bitch and moan threads without first putting in some due-diligence!

    I seriously hope that you have contacted one of them prior to making this post above...
    ____
    ____
     
    4 people like this.
  4. Sep 1, 2009
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Miranda, you're not a newbie here anymore...but I have to wonder if you've ever taken the time to read the forum rules/guidelines?

    There are a whole list of forum reps listed at the top of the page here. It is one of the benefits of being a member of this forum to have these reps available to you. You have an ongoing issue about the GeeGees slot, which certainly sounds serious enough to warrant a post...but, in that post you said you were surprised that someone from 32Red hadn't PM'd YOU?? Why didn't you send any one of the many reps from there a PM? They are not psychic, and the reps who visit the forum (from any casino) don't have time to read every thread.

    Yesterday, you started a thread about Nedplay locking your account...two hours later, you posted it was reopened by support. Did you PM the rep here or just start the thread?

    If you're lucky throughout your gaming, you won't run into many problems, but if and when you do....the reps are here to help you. You don't need to post about every single bump in the road you run into.

    I am no fan of Rival Casinos, but Vegas Regal does have a rep on the forum who's fairly active. Here is the link to his profile...click on send a PRIVATE message and explain the situation to him, as well as giving him a heads up re: this thread:

    http://www.casinomeister.com/forums/members/nicolasjohnson.html

    I may sound harsh, but I'm trying to give you a helping hand here. I don't know what happened with Vegas Regal, and I'd be upset too. But the best way to get the situation resolved is to start with the rep...a post on a forum shouldn't ALWAYS be your first course of action. Your call.

    EDIT: OMG Rob...lol....STOP reading my mind!!! Obviously we posted at the same time.
     
    8 people like this.
  6. Sep 1, 2009
  7. actech

    actech Dormant account

    Occupation:
    freelancer
    Location:
    d
    Can you please made some effort before posting new thread? Like contact support???
    Yesterday they locked your acount and you came runnin here without contacting casino and ask what the problem is. Then i was sorted. Looks like another one. :eek:
     
    2 people like this.
  8. Sep 1, 2009
  9. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    LOL Pina...guess I've got a touch of ESPN..:D
    ____
    ____
     
  10. Sep 1, 2009
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Ha ha....that sounds like Nash Speak...you Southerners!! :laugh:
     
  12. Sep 1, 2009
  13. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    well sorry actech but that's just the way i am. if you had a lot of s**t in your life like myself you would also act this impulsive as myself. i can't help myself, it's like an automated defence. my outburst here is a response to the mail that i received from them saying something in that mail wich obviously is not true and when i see unjustice something in my head flips and i need to react.
    anyway can a moderator put the word solved in the title because i contacted support and i now know what the problem is.
    seems i already had an account at that casino, well atleast that is what they are saying but they couldn't provide me with the login name though. i must have made that account a few months back then because i honestly cannot remember it. maybe it's my own fault for having so much casinos at my desktop, i couldn't see the forest throug the trees anymore :rolleyes:
    anyway i told the casino-operator that it is a bad idea to send people who get their bonus taken away for multiple accounts ot other reasons a standard fabricated mail saying we reversed your withdraw as requested when the person did not ask for a reverse, this could lead to embarressing situations like this wich are not good for the casinos rep.
    i better go do something else now for a few weeks or i might do other stupid things :rolleyes:
     
  14. Sep 1, 2009
  15. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Max, I would most definitely suggest a thread title change here on this one. This entire thread was totally unnecessary IMO and could have been avoided if Miranda had only done a little due-diligence on her own first before reacting. Hopefully, Miranda, you will take this episode here and the suggestions and help that the others here offered and learn from it for future threads and posts..:)
     
    5 people like this.
  16. Sep 1, 2009
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I doubt whether they will rob you of a petty $75 so your effort should be worthwhile. However, I also experienced something similar with regard to automatic reversal of withdrawals at Club Vegas USA (also a Rival). I had deposited,won a bit and then withdrew. The most ridiculous thing that instead of apologising they first stated that I did not wager my deposit even once which is a lie and then they said I played disallowed games which is beyond belief as I took no bonus on that occasion. I shook my head in disbelief as there is only $50 in contention and I had earlier lost $50 so my cashout still leaves me in the red ($25).

    I hope Nicolas can shed some light on this. The reversal of cashouts should be done at the request of the player and not a ploy to entice players to lose everything back though I doubt Vegas Regal will stop so low.

    Simmo will get mad if he reads this thread given his interest in reversal of withdrawals.:D
     
    1 person likes this.
  18. Sep 1, 2009
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Suggest you learn to learn to act a little less impulsively. You being you is one thing, you being you and messing with the Forum Rules is another. No one needs to post here without trying to contact the casino reps and support first.

    If you continue posting rashly like this we'll put you on the Moderated list so that nothing you post will appear until one of us moderators has approved it. If you can't control your posting habits then we'll have to do it for you.

    Be an adult, stop making excuses and step up to your responsibilities as a member here. If that's too much for you then there are other forums where outbursts and impulsive posts are more welcome.
     
    1 person likes this.
  20. Sep 1, 2009
  21. mmek

    mmek Dormant account

    Occupation:
    homemaker
    Location:
    usa
    i cashed out on a free chip from them with no problem after i made the deposit of 25 as requested i got my deposit and my winnings they have very nice live support to sorry you seem to be having such a problem it is most likely a misunderstanding good luck
     
  22. Sep 1, 2009
  23. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Miranda, id like to share something with you, its the best advice i have ever recieved on this forum.

    I made a post way back a few years ago, without thinking and like you it was an outburst, but it offended some and i made sure to never do this again.

    Pina, as she stated didnt want to seem harsh and gave you pretty good advice as well as the other posters.

    I had wonderful folks who took me under their wing when i was a newbie and i think its made me a better member of this forum due to them.

    There is a very wise member here, you may not know of him yet, his name is "Jetset" , the best advice he gave to me and i still follow it to a tee, is before you hit that submit reply, preview it first,then ask yourself, do i want others to read this? It sure will help you in the long run to become a better poster as i do think you have alot to offer on this forum, this is my lil bit of advice i wanted to pass on to you as a new poster.

    laurie:)
     
    12 people like this.
  24. Sep 1, 2009
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sorry that my earlier post seemed out of line when the issue was already resolved. I was about to write the post when something urgent cropped up. Nearly an hour later I returned to finish the post without checking so oops!:lolup:
     
    1 person likes this.
  26. Sep 1, 2009
  27. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    i apologize to vegas regal for any trouble that i might have caused.
     
  28. Sep 1, 2009
  29. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    i am confused :confused: now the 75 is back into my account :confused:
     
  30. Sep 2, 2009
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    cough cough when I want to go off the wall I will email myself the angry email that I want to post about oh a member or cutomer support or even a family member then I wait about 30 minutes an go an read it then 1/2 the time I just delete it as i see how stupid I look in angry mode:D

    it does help at times:eek:

    Cindy:rolleyes:
     
    3 people like this.
  32. Sep 2, 2009
  33. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    look!!:)

    Dear Miranda,

    Following up on your chat with live help earlier regarding your withdrawal

    It has come to our attention that your withdrawal was incorrectly denied, a further review of your accounts shows that you indeed do not have duplicate accounts and have not violated the casino terms.

    We would like to extend our apologies for this error, and your winnings have now been returned to your account, your balance at the moment is 100 Euros.
    The only thing you will have to do now is to request the withdrawal anew, since that has to be done by you on your end.

    Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

    Have a nice day.

    Sincerely,
    Don
    Vegas Regal Casino Customer Service

    :)
     
    2 people like this.
  34. Sep 21, 2009
  35. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    Hi miranda_x,

    Sorry you were frustrated with what happened. I honestly was oblivious to this whole incident... I missed this thread.

    Anyway, I'm glad it is cleared up, and just as a token of apology for the mistake, I've added a $10 Free Chip in your account. I wish you the best luck and I hope you win! :thumbsup:

    Kind Regards,
    Nicolas Johnson
    Regal Affiliates Manager
     
    1 person likes this.
  36. Sep 21, 2009
  37. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    thank you mister johnson, thats very friendly of you :) and i apologize again for being so impulsive.
     

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