ATTN: Casino Rep miksaxxx against Videoslots "RG"

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
@Team.Videoslots

I tryed to solve this with rep but it is waiting for long answer inside house.




I have never see a casino which put locked money back to account. It doesent work , those have just been locked until they get information what they want. ( Rizk , slotsmillion )

I dont mind to wait locked money if there is something problem. But putting it back to playable money i havent never see.

And that same bank account is the one which i have used to deposit and withdrawed many times to VS.


i allways lock my withdraws that i dont play them back. And videoslots offers locking.

Now my withdraw was returned and i played it back.. As a loyalty player i dont like this att all. I have withdrawed to same bank account many times and my account is fully verifyed.

locking options is offered becouse player can get out of temptation to play it back. Now videoslots failed it.


This is not i wanted att all. My favourite is VS and it still is. deposit 200€ today.

I have deposit limit and and i allways lock my withdraw.

So before you start to get angry to me , you should think that i use every rg tool ...

add games team respond :
Games Team (Videoslots)
Aug 29, 19:39 CEST
Hi again Mikko,

We are still looking into what happened when you withdrawal got canceled and will get back to you with a update as soon as possible.

Best regards,
*****- Team Videoslots
 

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danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Did you definitely lock it? That looks to me like you didn’t. Wouldn’t it show “locked” instead of pending?

If you did lock it, while it’s ultimately down to you if it was used and you KNEW it had come back. But on the flip side - you might have thought you’d had a big win come in and played recklessly not realising you were playing your withdrawal.

Locked should mean it never returns to your playable funds. And if it was locked, I’d suggest Videoslots should look into what happened and sort some goodwill gesture.
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Happend to me multiple times at different casinoes; they blame it at a "technical" error when processing the withdrawal and they just put the money back to my account. No lock on the withdrawal, but anyway shady business some casinoes speculate hard in.

After the 2nd time it happend to me at highroller.com i closed my account there. €10k+ withdrawals both times.
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Whilst these technical issues occur now and then, ultimately it is the player who loses the money and not the casino.

Set loss limit to 1 CREDIT or 'take a break' for 7 days - never failed me in 17 years of playing online.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
If you really locked it and they unlocked it and you played it away, they have to pay it back of course.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
If you really locked it and they unlocked it and you played it away, they have to pay it back of course.
I really locked it and paymend departmend unlocked it . . There is only 2 choice's" cancel or lock " after pressing lock it goes "pending"
 

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