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Migration of UK players from Fortune, Brightshare and Buffalo to Spin Casino (Betway)

Discussion in 'Affiliate Issues' started by justred, Nov 5, 2014.

    Nov 5, 2014
  1. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    So apparently as we know (or rather have been told) the UK players will be migrated and this process is supposed to be underway (since 23 October).

    Is anyone seeing any action from the migrated UK players at Betway?

    We are seeing nothing. Not a click. And we had quite a lot of UK players at these three groups. I don't believe for a minute that they will fail to convert some the players. They are in the business of making money and are very skilled at this.

    Feeling uneasy to say the very least.
     
  2. Nov 6, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have migrated one account, but the initial experience is lukewarm at best.

    One point to note is that they REQUIRE a players' mobile number, and a landline contact number just will not do, the form blocks it. I have given the number of a PAYG SIM that I have from Orange in an older phone so that I can test whether or not they misuse this information. They haven't so far. This may well have deterred a number of players from even completing the migration.

    The next test was also a disappointment. Plenty of messages about a £250 for £250 welcome bonus on the migration emails and in the casino lobby. However, no bonus credited on the first deposit of £250, and all the lobby messages vanished. It looks like the system instantly bonus banned me for the sin of clicking through to read the terms and conditions rather than click on the big "deposit now" button.

    It's 50xB WR, and although slots count 100%, the other games are heavily weighted and a few are even banned. The next concern is the 6x deposit maximum withdrawal allowed from this welcome bonus, although they only use this term if they choose to.

    The whole thing does little to inspire me to carry on here.

    When depositing, I noted that my Neteller account information had been migrated. Usually when depositing for the first time at a casino I have to fill in all the details of the deposit method.
     
  4. Nov 6, 2014
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well you wont see any clicks as they have not provided any marketing materials for Spin Casino.

    Can I ask how you know you had a lot of UK players with those other programs?
    Buffalo (formally Wagershare) don't give the player's location that I can see.
    The other two do - but only month by month, so that would take me AGES to go back 7 years one month at a time :eek2:

    The stats for Spin Casino (all 0) were shown in the Betway back-end for October, but so far this month Spin Casino is not even showing on my reports... :confused:
    The bottom part of this screenshot just confirms there are NO marketing materials for Spin Casino - only Betway.
     

    Attached Files:

    1 person likes this.
  6. Nov 6, 2014
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I am sure that Spin Casino was never intended to be a full second sister casino to Betway, and was created solely to receive the UK players being migrated from Digimedia. Maybe they will start to market Spin casino once the migration is over, but there again they HAD a sister casino (GNUF), but they closed it recently and merged the players into Betway. It's possible that Spin casino will also end up being closed and players merged with Betway.

    What might also be happening is that when players migrate, they do not have their tags migrated, which is another reason why it would seem that it's been a total failure.

    Now, has anyone here joined a casino through Kasino King's website and then had their account migrated to Spin casino and carried on playing?

    If a few volunteer to come forward it might be possible to detect whether this has been used as an opportunity to "lose" the affiliate tags in the migration process.
     
    1 person likes this.
  8. Nov 6, 2014
  9. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    How come they did Spin Casino. (different skin for Spin Palace casino).

    Why not just keep it as Spin Palace Casino and have UK player play at that? :confused:
     
  10. Nov 6, 2014
  11. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I had player accounts at most Digimedia brands and I don't remember getting any migration emails: just emails telling me to go and sign up there.
     
  12. Nov 6, 2014
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I had definite migration emails, not just "go sign up there" offers.

    I was supposed to log in to an existing Digimedia casino, which would trigger the migration process. I had this from several, but not all, Digimedia casinos where I had an account. It seems odd that they have chosen to migrate some players, but others are simply told to "go sign up".
     
  14. Nov 6, 2014
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I may have had both and others got spam-trapped. Happens a lot :D

    EDITED TO ADD: Yes - just found a couple in my spam folder.

    There was a lot of "changing hands" with this UK announcement. Spin Palace & the other Palace brands merged in with the Digimedia brands and marketing is now being handled by a new company. I am told that the guys that ran Palace Group moved over to Betway so it seems logical that must have decided to start up this new one and applied for a licence on that.
     
    2 people like this.
  16. Nov 11, 2014
  17. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    Hey KK

    Well I know that we had a good number of Wagershare and Referback UK players migrated into Buffalo. We also had a lot of Brightshare and Fortune UK players who are supposedly being offered to migrate.

    What is really starting to annoy me is that either the affiliate managers at the original programs have been kept in the dark or they are being told what to say / not say.

    A couple of them seem frustrated by the process as well and I am sure they are getting a lot of complaints.

    What has been consistent is that all of the original programs are saying that there is nothing they can do. Thy do not have reports or any control over what happens at Betway so we are in Betway's hands. It's three weeks since the migration started. We have seen a huge loss in revenue and I am not starting to think we can forget about it. We are being stonewalled at every turn.
     
    1 person likes this.
  18. Nov 11, 2014
  19. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    Well that is the thing. According to some of the aff managers, the migration will have been initiated via email. Once a player chose to visit Spin Casino, you would see activity under your tag. I guess technically you would see a sign up. This is how we had it communicated to us.

    So you are right, it is unlikely that there will be any clicks unless the email sent to the player carries your affiliate tag which I very much doubt :).

    As noted by VWM the actual process is that the email will encourage the player to log on to the original account to initiate the migration so you definitely wont see clicks (which btw was never communicated formally by ano of the migrating programs. That in itself is interesting.)

    As it stands now, not even our Betway rep seems to be able to clarify to us exactly how it will work and what we will see in the reports. Suffice to say, is just a little bit concerning.

    So until there is any evidence to the contrary, the status quo right now is this: Thousands of affiliate tagged UK players at 4 Referback brands, 4 Brightshare brands and Fortune brands have elected to not play at Spin Casino.
     
  20. Nov 12, 2014
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Part of the problem might be that an individual UK player may start off with a dozen or more accounts in the bloated Digimedia group, possibly originally referred by various affiliates, but they end up with ONE account at Spin Casino, so even if they stay and play, only one of a dozen or more affiliates will see that ongoing activity; and this assumes it all worked perfectly during the migration. There is always the chance that the one account the player keeps is one they have signed up to directly, rather than through an affiliate. It seems more likely that a player would carry on with an account they were recently playing, rather than one of the older dormant ones.

    My experience of migrating my La Vida account was not at all good, so much so that it's currently unlikely that I will continue playing past the first attempt. All the other accounts I had with Digimedia are "dead", so up to a dozen affiliates will be out of pocket as they will see no continuing activity. The one affiliate who referred me to La Vida will only see a negative earning based on the £250 I won after I got fed up with CS ignoring me for 4 days and decided to play my original deposit on the new Max Damage slot with a view of "double or quits" followed by uninstalling both Betway group casinos.

    However, that one affiliate should still have seen evidence of my one deposit and later session of activity.

    I suspect that the underlying suspicion here is that somehow the players got detagged during the migration, and the attitude of "we can't help" from the old program along with the stonewalling over exactly what was supposed to have happened only makes the deal look even more suspicious.

    It's a shame I can't remember how I originally signed up to La Vida, else I could identify the affiliate who could possibly check that they had at least one valid tag migrated, and for a player who went £250 up in the month.
     
    1 person likes this.
  22. Nov 12, 2014
  23. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    VWM:

    Do you know the affiliate by any chance to ask them if they see the activity on their Betway account?
     
  24. Nov 12, 2014
  25. tomgalanis

    tomgalanis Casino Rep for Accredited Casino

    Occupation:
    Director, GameOn
    Location:
    Kent, United Kingdom
    The cynic in me can only see this going one way
     
  26. Nov 12, 2014
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Sadly not, else I would be telling them all of this so that they could check their stats.

    However, it MAY have been via CM, but it was some while ago. I joined La Vida after Red Flush, and both after they achieved accreditation here. There is a way to determine the affiliate in some cases, but only from the original install of the casino. Sadly I have had to bulk reinstall MGS regularly as corruption creeps in due to all the updates. On reinstalling, the affiliate cookie gained is that of the location of the new download, not the one from when I registered the account.
     
    1 person likes this.
  28. Nov 12, 2014
  29. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    Oops, sorry I see you did point out in your original post that you did not remember where you signed up.
     
  30. Nov 12, 2014
  31. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    I'll admit it's hard right now to keep my inner cynic at bay.

    I have sent emails to some senior people who I have known for a very long time and I am not getting replies.

    I am also sensing a lost of frustration from aff reps at two of the groups involved. They have been extremely careful about what they say but they are taking a lot of stick from affiliates from what I gather. One of my managers of 5+ years has left the affiliate team and they were clearly not happy with this process at all.
     
  32. Nov 13, 2014
  33. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I've found an old Fortune player tagged through me who has followed the right migration scenario and has now played at Spin Casino but I can't see any activity at all from Spin Casino in my Betway account. It's not even mentioned.

    My first thought is: would they necessarily know my Betway account to migrate into, especially if I used a different email? I will try and chase this up with my Betway account manager.
     
  34. Nov 13, 2014
  35. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    We were asked by Fortune to provide them with a Betway account ID to map to.

    It would be interesting to know whether they tried to map your accounts...
     
  36. Nov 18, 2014
  37. justred

    justred Full Member webmeister

    Occupation:
    Webmaster
    Location:
    AU
    Appears as if the affiliate managers are a much in the dark as we are.

    The BS, FA and Buffalo managers appear to have no communication with Betway Partners at all and no way of getting any information about the migration.

    This is starting to look like it will go down as the biggest affiliate rip off I have seen and the amazing thing is that it seems to be going largely unnoticed. Have we become that numb?

    Today I introduced our Brightshare and Betway managers to each other. That in itself is quite hilarious. :)

    "Fred, Bob, Bob, Fred. Have a yarn boys." Thank god I still have my sense of humour...I think.
     
    1 person likes this.
  38. Nov 18, 2014
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I think you may well be right. :(

    Personally I am "numb" because I don't think I have many UK players at the old brands to be migrated anyway. I can't be sure because the reports at the original brands didn't show where my players were from (or if they did, I didn't record it), but I didn't have many players sign-up in total anyway as the bonuses at those groups were pretty poor compared to the market leaders.
    If I had masses of active UK players to be transferred I guess I would be pretty upset, but as it stands, for me it's just yet another minor "skimming" so I just shrug my shoulders and concentrate on the more reputable programs who treat their affiliates with a modicum of respect.

    KK
     
    1 person likes this.

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