Hi all,
Firstly, please excuse any newb mistakes, I am very new to gaming, also I will not be naming and shaming the operator involved (yet), as it is still 'unresolved'.
I live in Scotland, and this mess seems to be related to the new UK legislation, but I am questioning the legality of what this operator is telling me, I am *not* looking for legal advise here, just some feedback to see if more knowledgeable people than me think this seems questionable too.
Heres the back story, grab some popcorn...
I signed up on a well known internationally based site (operating from the US I think) on the 28th September 2014 and was lucky enough to win 120,000x the stake with my bonus on a slot, I played through all the wagering requirements, the amount won, and the bonus terms being met are not in question by me or the operator, I requested a withdraw on the 29th September.
After a lot of emailing, they confirmed my ID had been verified on the 21st October 2014, so re-requested a withdraw on the next day (22nd October), which was queued successfully, after which I had no communication from them.
Yesterday (28th October) I was wondering what happened to my funds, so logged in and saw the withdrawal was credited back to my account, so I requested another withdrawal, which was queued successfully again.
When I tried to check on the account today (29th October) I get a popup saying my account 'needs to be migrated' to another site (which is owned by a different company, by the way) and by clicking continue I accept these terms and conditions of the transfer, which I obviously didn't click.
I am just guessing that it is because of the new legislation in the UK requiring operators to have a UK gaming license?, which they do not have it seems, but can they legally just offload my considerable account balance 'just like that'?
I talked to the operator at length on the phone today and was told I need to migrate my account to this other operator account as my debit card can not be credited which is why they refunded it back to the casino account (without bothering to inform me, twice) and now they do not handle UK based players. They confirmed the new site will require me to go through the whole ID process again, it is a totally separate company and site, which is very worrying.
I am not really complaining, so I apologise if this is in the wrong forum, but I am questioning the legality of it, what do you think?
Thanks in advance,
-Al.
*EDIT* got my months wrong!
Firstly, please excuse any newb mistakes, I am very new to gaming, also I will not be naming and shaming the operator involved (yet), as it is still 'unresolved'.
I live in Scotland, and this mess seems to be related to the new UK legislation, but I am questioning the legality of what this operator is telling me, I am *not* looking for legal advise here, just some feedback to see if more knowledgeable people than me think this seems questionable too.
Heres the back story, grab some popcorn...
I signed up on a well known internationally based site (operating from the US I think) on the 28th September 2014 and was lucky enough to win 120,000x the stake with my bonus on a slot, I played through all the wagering requirements, the amount won, and the bonus terms being met are not in question by me or the operator, I requested a withdraw on the 29th September.
After a lot of emailing, they confirmed my ID had been verified on the 21st October 2014, so re-requested a withdraw on the next day (22nd October), which was queued successfully, after which I had no communication from them.
Yesterday (28th October) I was wondering what happened to my funds, so logged in and saw the withdrawal was credited back to my account, so I requested another withdrawal, which was queued successfully again.
When I tried to check on the account today (29th October) I get a popup saying my account 'needs to be migrated' to another site (which is owned by a different company, by the way) and by clicking continue I accept these terms and conditions of the transfer, which I obviously didn't click.
I am just guessing that it is because of the new legislation in the UK requiring operators to have a UK gaming license?, which they do not have it seems, but can they legally just offload my considerable account balance 'just like that'?
I talked to the operator at length on the phone today and was told I need to migrate my account to this other operator account as my debit card can not be credited which is why they refunded it back to the casino account (without bothering to inform me, twice) and now they do not handle UK based players. They confirmed the new site will require me to go through the whole ID process again, it is a totally separate company and site, which is very worrying.
I am not really complaining, so I apologise if this is in the wrong forum, but I am questioning the legality of it, what do you think?
Thanks in advance,
-Al.
*EDIT* got my months wrong!