Microgaming?

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
Hi Bryan,
I have tried to contact Microgaming about what I belive to be a BUG in thier software, But they will not respond to my emails or have yet to fix it. The first time I contacted them was just after the release of "THUNDERSTRUCK", and telling them that I thought there was somthing wrong with there software and explained the exact details of the error. I dont actually belive that it is an error, And firmly belive that it is programmed into the software by them. I have searched all the fourms I could find and no one has ever mentioned this error, and I see this error every time i play. And I know that it occurs all the time, so its interesting that no one ever commented on it before. I have screenshots(not that You would need them, because you can duplicate them Yourself the next time you play). If You PM Me and let Me know if it is ok to post this info, or not. I dont want to get booted for making
such a bold post.

AFlansburg
 

AussieDave

Banned User
Joined
Dec 25, 2005
Location
Australia
MGS has developed an aloof attitude. This has been their status quo for many years now. Even casino operators using the MGS platform sometime experience dramas with them.

So I can assure you they will NOT respond to you.

But Bryan would be your only recourse unless your a VIP at a MGS casino. Then I'd be contacting the casino manager and asking him to relay your concerns to MGS on your behalf.


Cheers

Dave
 

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
MGS has developed an aloof attitude. This has been their status quo for many years now. Even casino operators using the MGS platform sometime experience dramas with them.

So I can assure you they will NOT respond to you.

But Bryan would be your only recourse unless your a VIP at a MGS casino. Then I'd be contacting the casino manager and asking him to relay your concerns to MGS on your behalf.


Cheers

Dave

Hi Dave,
Im sure they read it, it used to be a form that you filled out on thier site with your contact info and a message. I just went there now and the "Contact Us" link now opens with outlook express.

Im not talking about the error on "Secret Admirer" , This is different, and you probally seen it a million times and did not even notice or question it.

And like I said before(about the SA error), they can all say what they want, but I experinced it before. and have seen the SA symbol come up in the front position on a spin, then spin it again and have the SA symbol stuck, while the other 2 symbols in the front reel spin normally. I do agree that it is NOT a real win, But I dont agree that the screenshot is a fake.

AFlansburg
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I'm lead to believe that MG's policy is that players should go via the casino who in turn go to MG. Makes perfect sense when you think about it: if they got involved with something like this, they'd become obliged to answer every Tom, Dick & Harry, including those who queried the games after after a bad session*. Then you'd get into the whole "MG said this, casino said that..." scenario, players going over the casino's head, duplicate queries and not least MG responses influencing players who are actually owned by the casino. Massive can of worms.

* that's not an inference AFlansburg :thumbsup:
 

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
I'm lead to believe that MG's policy is that players should go via the casino who in turn go to MG. Makes perfect sense when you think about it: if they got involved with something like this, they'd become obliged to answer every Tom, Dick & Harry, including those who queried the games after after a bad session*. Then you'd get into the whole "MG said this, casino said that..." scenario and MG responses influencing players who are owned by the casino. Massive can of worms.

* that's not an inference AFlansburg :thumbsup:

No inference taken
Seems like I tried that before, and since Operators are not programmers it is hard to get them to understand the nature of the problem no matter how well you explain it to them. Besides, the error Im talking about, I belive it to add to the casino's edge. Thats not to say that the casinos are aware of this, Because they probally are not. However, It has been brought to the attention of MG (just after the release of Thunderstruck) and has yet to be fixed or responded too. I don't really belive it's an error, but rather a way to lower the payout schedule over all.

AFlansburg
 
Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
No inference taken
Seems like I tried that before, and since Operators are not programmers it is hard to get them to understand the nature of the problem no matter how well you explain it to them. Besides, the error Im talking about, I belive it to add to the casino's edge. Thats not to say that the casinos are aware of this, Because they probally are not. However, It has been brought to the attention of MG (just after the release of Thunderstruck) and has yet to be fixed or responded too. I don't really belive it's an error, but rather a way to lower the payout schedule over all.

AFlansburg

Just spill the beans. MGS deserve it because they will NOT deal with things UNLESS they are brought out into the open, where there is then pressure to deal with the issue, or suffer bad publicity.

Even going through the casino rarely makes a difference. MGS don't even listen to THEM.

MGS have very occasionally made software errors that significantly INCREASE the player edge, and operators have lost THOUSANDS (they have not been happy). With the Chief's Fortune bug, operators lost a fortune (excuse the pun:D), but were forced to "eat" the money because when they tried to confiscate winnings, the evidence was VERY weak for doing so because MGS would NOT ADMIT to the bug. MGS fixed the bug after a few months, and a few casinos quietly removed the game (which I noticed, and since MGS "never remove games", allowed me to figure out what happened:D). I saw this bug myself, but only once, but for players yet to open many MGS accounts, and of course "multi-accounters", there was the potential to make guaranteed profit for a period of 3 months or more.

MOST MGS bugs, however, go against the player. Mostly, this is due to client side misrepresentation of the result.

Video Poker machines often randomly highlight the RF on the deal, and if the player is playing fast with autohold, they will see the flash and believe that autohold missed holding a PAT RF. It happened to me once, and the casino tried to find it, and I could not find any evidence of an unheld RF in playcheck. Later, I caught the bug, and found that the RF win highlights very occasionally, even though the deal is NOT a RF.

There is also a bug in the Double Double bonus poker. When presented with, say, K,Q,2 of a suit, it will AUTOHOLD FOR THE RF!!!!! This is plain stupid, and DOES lower the expected return for the player. In play where there is 3 to a flush, and all below 10, it does NOT autohold, so clearly the former is an erroneous autohold for RF. It is not even 3 to a STRAIGHT flush.

Now the problem with Thunderstruck, is it this:D


In play, it appears to deduct TWO free spins, but give only ONE actual spin of the reels. If the situation happens on the last spin, the slot stalls showing this error, and the last two reels spin continuously until you exit the game. The slot can also stall on other occasions during free spins, with a positive number of spins remaining, but again with the last two reels spinning continuously.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
In play, it appears to deduct TWO free spins, but give only ONE actual spin of the reels. If the situation happens on the last spin, the slot stalls showing this error, and the last two reels spin continuously until you exit the game. The slot can also stall on other occasions during free spins, with a positive number of spins remaining, but again with the last two reels spinning continuously.

Weird. I must have played a million spins on this slot down the years and never seen that one.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
...There is also a bug in the Double Double bonus poker. When presented with, say, K,Q,2 of a suit, it will AUTOHOLD FOR THE RF!!!!! This is plain stupid, and DOES lower the expected return for the player. In play where there is 3 to a flush, and all below 10, it does NOT autohold, so clearly the former is an erroneous autohold for RF. It is not even 3 to a STRAIGHT flush....

I have seen this in various MG VP games with various card combinations of two suited faces held plus a third card of the same suit too low to reach to a straight flush or a RF when combined with the higher of the two faces. What makes this even less rare is that I generally shut off the "auto hold" feature so I would have seen this only on the rare occasions that I forgot to shut off the auto hold and just kept playing til I got really annoyed by stupidly (my opinion) held combinations. Of course I disagree with holdinig unsuited faces, period. (Two weeks ago I dumped a Kd, a Js, keeping only an Ah and hit a RF on a Super Aces, double double bonus VP machine at Agua Caliente, a B/M casino in the Palm Springs area, for $1k on a $1.25 bet - of course anyone would just hold the A, probably, on a double double bonus VP game so it doesnt really prove anythng, huh? :oops:)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Come on Flansburg, just let the cat out of the bag!!


and have seen the SA symbol come up in the front position on a spin, then spin it again and have the SA symbol stuck, while the other 2 symbols in the front reel spin normally.

Quick derail.....originally in the SA thread, you said the first reel doesnt spin, and the other 4 do spin....now you say 2 of the 3 symbols on the first reel DO spin and only the SA symbol gets stuck. Which is it? You have to admit its a huge co-incidence that all the other SA symbols happened to be lined up at the time of the 'error'. You may have seen something similar, but the OP in that thread said nothing about reels not spinning etc which one would most certainly notice...and surely would mention in their complaint. /derail
 

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
Come on Flansburg, just let the cat out of the bag!!




Quick derail.....originally in the SA thread, you said the first reel doesnt spin, and the other 4 do spin....now you say 2 of the 3 symbols on the first reel DO spin and only the SA symbol gets stuck. Which is it? You have to admit its a huge co-incidence that all the other SA symbols happened to be lined up at the time of the 'error'. You may have seen something similar, but the OP in that thread said nothing about reels not spinning etc which one would most certainly notice...and surely would mention in their complaint. /derail


OK, OK
If You understand that they are clones then You know that they are ALL the same exact game program, Just with different graphics. So this bug appears in all the clones as they are the same CODE.

OK, now do You know what the term "Stacked symbols" mean? MG has a few games that boast "Stacked Symbols". below are screenshots of 3 games i could think of right off the top of my head.

Dam! I have never tried to insert a image file in a post before, When I click on Insert Image it bribgs up a window looking for a URL, and there is no Browse for button. Maybe someone will show Me how in a future post.

Anyway, the 3 machines are Alaskan Fishing, Pure Platinum and Summer Holiday. If You look on the payout schedule for them, they tell You that the given symbol is stacked, and wether or not it is stacked in the bonus and/or regular game play.

if You play any of these games you will indeed see the given symbol double-up, triple-up and even quadrupled-up (on Summer Holiday), on a single REEL
But You will not see any other symbols doubling up.
With this said, The next time you play the clones, watch for the 3rd lowest "payout schedule symbol"
to double up on any single reel and it is the only symbol to double up. By 3rd lowest i mean it's "K"'s on Ladies Nite, it's the hamburger's on spring break, You get the jest of it. the same type of bug is in Secret Admirer, and it's clone Good 2 Go, only worse.
on Good 2 Go, the "K","J","10" and "8" symbols all double up(almost all the low tier symbols), never seen the "Q","9" or "7" double up. I guess the real question is how does it effect your win/lose ratio?
I the case of Spring Break, the bug gives you an extra chance on each reel to get 5 Hamburgers but on the other hand, I have seen the doubled up hamburger on a reel that cost me a chance at 5 red dudes or green dudes.
even look at RTG they have stacked symbols in some of thier games ie. goldbeard and aztec treasure, and in there payou schedule they tell you they are stacked, and again the stacked symbol is the ONLY SYMBOL to double up in any give reel.

Go give it a try. It does the same thing in free play so give it a try.

sorry about the long post, and wish i could figure out how to upload screenshots?

AFlansburg
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
one way to post screenshots is go to photobucket get a free acount its prolly more than you need in ten years then up load them to photobucket and that site host's broadcasts them to here :thumbsup:
obviously you read the instructions on share ing the photos no nudies :p
 

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
Come on Flansburg, just let the cat out of the bag!!




Quick derail.....originally in the SA thread, you said the first reel doesnt spin, and the other 4 do spin....now you say 2 of the 3 symbols on the first reel DO spin and only the SA symbol gets stuck. Which is it? You have to admit its a huge co-incidence that all the other SA symbols happened to be lined up at the time of the 'error'. You may have seen something similar, but the OP in that thread said nothing about reels not spinning etc which one would most certainly notice...and surely would mention in their complaint. /derail

Derail??
Sorry, It's been quite a while since i have seen the SA error, so i forgot that it was only the one symbol and not the whole first reel that stuck.
So sue Me! lol

AFlansburg
 

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
OK, OK
If You understand that they are clones then You know that they are ALL the same exact game program, Just with different graphics. So this bug appears in all the clones as they are the same CODE.

OK, now do You know what the term "Stacked symbols" mean? MG has a few games that boast "Stacked Symbols". below are screenshots of 3 games i could think of right off the top of my head.

Dam! I have never tried to insert a image file in a post before, When I click on Insert Image it bribgs up a window looking for a URL, and there is no Browse for button. Maybe someone will show Me how in a future post.

Anyway, the 3 machines are Alaskan Fishing, Pure Platinum and Summer Holiday. If You look on the payout schedule for them, they tell You that the given symbol is stacked, and wether or not it is stacked in the bonus and/or regular game play.

if You play any of these games you will indeed see the given symbol double-up, triple-up and even quadrupled-up (on Summer Holiday), on a single REEL
But You will not see any other symbols doubling up.
With this said, The next time you play the clones, watch for the 3rd lowest "payout schedule symbol"
to double up on any single reel and it is the only symbol to double up. By 3rd lowest i mean it's "K"'s on Ladies Nite, it's the hamburger's on spring break, You get the jest of it. the same type of bug is in Secret Admirer, and it's clone Good 2 Go, only worse.
on Good 2 Go, the "K","J","10" and "8" symbols all double up(almost all the low tier symbols), never seen the "Q","9" or "7" double up. I guess the real question is how does it effect your win/lose ratio?
I the case of Spring Break, the bug gives you an extra chance on each reel to get 5 Hamburgers but on the other hand, I have seen the doubled up hamburger on a reel that cost me a chance at 5 red dudes or green dudes.
even look at RTG they have stacked symbols in some of thier games ie. goldbeard and aztec treasure, and in there payou schedule they tell you they are stacked, and again the stacked symbol is the ONLY SYMBOL to double up in any give reel.

Go give it a try. It does the same thing in free play so give it a try.

sorry about the long post, and wish i could figure out how to upload screenshots?

AFlansburg



So nobody has a comment on My post? does that mean that You just accept it as being normal? or are You trying to see it for yourself?..... It's not hard to see, You will probally see it within the first 10 or 15 spins on any one of the Thunderstruck clones.

Any input would be greatfully received!

AFlansburg
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I think most of us have long ago noticed the 2 K's on the ... is it 4th reel? ... in Tstruck ... or is it Ladies Nite? ... anyway... why do you think it's a bug?
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I've never noticed this in Spring Break or Tstruck and I have played them a lot down the years, but then I've never been the most oberservant player LOL. I'll go have another look - can't believe I'd have misssed it. Love to see a screenshot.

I'll go with Mousey on that one - what makes you think it's a bug AFL? Does it only happen randomly?
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
Thunderstuck has to be the worst game for losing spins on. No matter what mg casino i have played at when free spins start, I am already down a spin or 2 on my first spin. Have seen it on a few other 9 lines and 30 lines also. But the casinos say its just a glitch you got the spin just never won on them It defeats the purpose of at least watching these spins to see if you won anything.
Few of the rtg casinos are bad for this also. Triple twister if i have hit anything on the second free spin in i also have lost 2 other free spins.
 

AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
I've never noticed this in Spring Break or Tstruck and I have played them a lot down the years, but then I've never been the most oberservant player LOL. I'll go have another look - can't believe I'd have misssed it. Love to see a screenshot.

I'll go with Mousey on that one - what makes you think it's a bug AFL? Does it only happen randomly?

If You look back at other post, You will see that i said "MG may have done it on purpose. i dont think it is a bug..... if it was, then all the symbols would have the same chance of doubling up. dont ya think?

Do you know how many times i have seen this:

W|W|k|W|W
9 |A |J|A |9
A |K |K|9 |10
W= wild
have seen it at all the clones.... Oh, I should be grateful that I won 5 Kings!!! Oh Yeah! I always wonder what symbol would have been there if the king wouldnt have doubled up. And it doesnt only happen in the 4th reel, i have seen it in all 5 reels.... not at the same time though. If You cant see how this effects Your bottom line, then hat's off to MG.

AFlansburg
 
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AFlansburg

Dormant account
Joined
Feb 10, 2004
Location
minnesota
I've never noticed this in Spring Break or Tstruck and I have played them a lot down the years, but then I've never been the most oberservant player LOL. I'll go have another look - can't believe I'd have misssed it. Love to see a screenshot.

I'll go with Mousey on that one - what makes you think it's a bug AFL? Does it only happen randomly?

Microgaming
 

AussieDave

Banned User
Joined
Dec 25, 2005
Location
Australia
Thunderstuck has to be the worst game for losing spins on. No matter what mg casino i have played at when free spins start, I am already down a spin or 2 on my first spin. Have seen it on a few other 9 lines and 30 lines also.

I can honestly say that I've never experienced this issue. I've played literally million upon millions of spins. Considering my average bet size I'm like an eagle watching those reels :D


Cheers

Dave
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Do you know how many times i have seen this:

W|W|k|W|W
9 |A |J|A |9
A |K |K|9 |10
W= wild
have seen it at all the clones....

I have to admit I'm confused here. I can see two Kings on reel 3 in that example but thats nothing unusual. Most slots have instances where symbols are close to each other so I must be missing your point AFL...sorry, probably having a blond moment. Help me out? :confused:
 
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