Resolved Miami Dice refuses to accept documents they asked for.

chiya

Senior Member
PABnononaccred
I know there's been a lot of issues at Miami Dice recently, but it is part of Caddel so from my understanding they will pay if you don't break terms. I made sure to not deposit with Skrill, and I read all of the terms so there's no issue there. Since I didn't break any rules that Miami Dice could depend on, I guess this is the next step in order to get me to lose my money.

In the initial email I got after I made my withdrawal it said (this is copy pasted):

Documents we need:

Proof of Identity
The following documents are valid for proof of identity:

Passport

ID Card (both sides)

Driver’s license (both sides)
And so I complied.

It took FIVE days for response, despite them saying it would take 48 hours. I guess it took them 5 days to think of a reason not to pay? And this is what it said:

Thank you for sending in your documents.

Unfortunately, the document that you have sent in to prove your ID cannot be accepted as proof of ID. Please see below for a list of documents that we accept as proof of ID:

- Valid Passport.
- Valid Drivers Licence.
Drivers license is not even a valid ID to begin with - but a Finnish ID - the one I sent, can be used as a passport within an EU and is fully valid. Passport I do not have, because if I ever travel, it is within EU so my ID card is sufficient. Passport also is very expensive, and takes 2-3 weeks to get. If I was to go out and buy a passport, it would cost me a third of my withdrawal, and I would literally NEVER use that passport again. So literally they're holding my money hostage and I need pay third to get it released - though not to them. I'm guessing they are hoping I get annoyed and play it away in hopes of getting more.

So WTF am I supposed to do now?

I don't have the possibility to PAB anymore to my understanding, and they don't have a rep here as far as I know so am I just SOL?
 

Tirilej

Still a Lady
CAG
MM
I know there's been a lot of issues at Miami Dice recently, but it is part of Caddel so from my understanding they will pay if you don't break terms. I made sure to not deposit with Skrill, and I read all of the terms so there's no issue there. Since I didn't break any rules that Miami Dice could depend on, I guess this is the next step in order to get me to lose my money.

In the initial email I got after I made my withdrawal it said (this is copy pasted):



And so I complied.

It took FIVE days for response, despite them saying it would take 48 hours. I guess it took them 5 days to think of a reason not to pay? And this is what it said:



Drivers license is not even a valid ID to begin with - but a Finnish ID - the one I sent, can be used as a passport within an EU and is fully valid. Passport I do not have, because if I ever travel, it is within EU so my ID card is sufficient. Passport also is very expensive, and takes 2-3 weeks to get. If I was to go out and buy a passport, it would cost me a third of my withdrawal, and I would literally NEVER use that passport again. So literally they're holding my money hostage and I need pay third to get it released - though not to them. I'm guessing they are hoping I get annoyed and play it away in hopes of getting more.

So WTF am I supposed to do now?

I don't have the possibility to PAB anymore to my understanding, and they don't have a rep here as far as I know so am I just SOL?
You could ask Max to make an exception for you. It doesn't hurt to ask.

They should hire staff who knew how different it is in different countries. Be patient with them, and if you could find what your laws are saying in English then send it to them.
Not a group I will ever play with after all I've read.
 

chiya

Senior Member
PABnononaccred
Cheers Max :)

I will wait for casino's reply first to what I responded them with earlier - if they still refuse to accept, I will PAB then and we'll go from there.
 

chiya

Senior Member
PABnononaccred
Mysterious how suddenly my documents were, after all, accepted. A response I just received:

Miami Dice said:
Apologies for our last reply, our error. Thank you for sending in your documents, please note that your account is now verified.
Whether posting here had anything to do with it or not I do not know, though I'm inclined to believe it did :rolleyes:. Now it's just a matter of getting paid which hopefully will happen shortly. I guess I'll save my PAB for another day then provided that maxd will make an exception then too. Hopefully I will never need to, though.
 

Terry Garbett

Banned User: bogus PAB, PAB abuse
PABnoaccred
PABnononaccred
Miami dice withdrawal

Can some one help me here I made a withdrawel for 2600 from this site I'm a new player on any site as I have never done online gaming I deposited 200 using my skrill account and took the 2nd welcome bounes I made a first deposit in the past using my debit card but thought it would. Be safer using my skrill account anyway took a bounes playing for hours upon end meeting 2 requirements on £4 stake I can't have the money has I have broke the terms of the bounes by using skrill but there was.no warning message on screen saying I couldn't I ask them to make a exception as I have never used online gaming before and simply declined so they refunded my deposit except my 3rd deposit again using skrill took a bounes failed requirement but they won't refund that one as I lost how can I get my winnings is there a way or has anybody experienced this and bee successful getting there winnings please help
 

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