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Resolved Miami Dice refuses to accept documents they asked for.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by chiya, Jan 10, 2017.

    Jan 10, 2017
  1. chiya

    chiya Experienced Member PABnononaccred

    I know there's been a lot of issues at Miami Dice recently, but it is part of Caddel so from my understanding they will pay if you don't break terms. I made sure to not deposit with Skrill, and I read all of the terms so there's no issue there. Since I didn't break any rules that Miami Dice could depend on, I guess this is the next step in order to get me to lose my money.

    In the initial email I got after I made my withdrawal it said (this is copy pasted):

    And so I complied.

    It took FIVE days for response, despite them saying it would take 48 hours. I guess it took them 5 days to think of a reason not to pay? And this is what it said:

    Drivers license is not even a valid ID to begin with - but a Finnish ID - the one I sent, can be used as a passport within an EU and is fully valid. Passport I do not have, because if I ever travel, it is within EU so my ID card is sufficient. Passport also is very expensive, and takes 2-3 weeks to get. If I was to go out and buy a passport, it would cost me a third of my withdrawal, and I would literally NEVER use that passport again. So literally they're holding my money hostage and I need pay third to get it released - though not to them. I'm guessing they are hoping I get annoyed and play it away in hopes of getting more.

    So WTF am I supposed to do now?

    I don't have the possibility to PAB anymore to my understanding, and they don't have a rep here as far as I know so am I just SOL?
  2. Jan 10, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    You could ask Max to make an exception for you. It doesn't hurt to ask.

    They should hire staff who knew how different it is in different countries. Be patient with them, and if you could find what your laws are saying in English then send it to them.
    Not a group I will ever play with after all I've read.
  4. Jan 10, 2017
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    Indeed it doesn't: the OP's only PAB was cancelled at their request so I'm happy to say "exception granted." Please PAB at your convenience.
  6. Jan 10, 2017
  7. chiya

    chiya Experienced Member PABnononaccred

    Cheers Max :)

    I will wait for casino's reply first to what I responded them with earlier - if they still refuse to accept, I will PAB then and we'll go from there.
  8. Jan 12, 2017
  9. chiya

    chiya Experienced Member PABnononaccred

    Mysterious how suddenly my documents were, after all, accepted. A response I just received:

    Whether posting here had anything to do with it or not I do not know, though I'm inclined to believe it did :rolleyes:. Now it's just a matter of getting paid which hopefully will happen shortly. I guess I'll save my PAB for another day then provided that maxd will make an exception then too. Hopefully I will never need to, though.
  10. Jan 28, 2017
  11. Terry Garbett

    Terry Garbett Banned User: bogus PAB, PAB abuse PABnononaccred PABnoaccred

    Miami dice withdrawal

    Can some one help me here I made a withdrawel for 2600 from this site I'm a new player on any site as I have never done online gaming I deposited 200 using my skrill account and took the 2nd welcome bounes I made a first deposit in the past using my debit card but thought it would. Be safer using my skrill account anyway took a bounes playing for hours upon end meeting 2 requirements on £4 stake I can't have the money has I have broke the terms of the bounes by using skrill but there was.no warning message on screen saying I couldn't I ask them to make a exception as I have never used online gaming before and simply declined so they refunded my deposit except my 3rd deposit again using skrill took a bounes failed requirement but they won't refund that one as I lost how can I get my winnings is there a way or has anybody experienced this and bee successful getting there winnings please help

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