Miami Dice Casino confiscated my winnings!

Kongdasavage

Newbie member
PABnononaccred
Joined
Feb 12, 2019
Location
Norway
Hey. So I used a 50% bonus on Miami dice casino, deposited 960kr + 480kr bonus, total 1440kr. I managed to get that to a 100k. When I sent my documents and everything got verified, I requested a withdrawal of 50k, that’s the max you can cash out in a week. 10th of February on Sunday, I got this email:” Dear “My name”

Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:

7 (vi) The maximum bet allowed while the Welcome Bonus is in play is NOK 50. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of NOK 1420 has been returned to your gaming account.

Regards
Accounts Team”

Here is the thing, I only bought some respins for 80-200kr on book of oz. The fact is that book of oz never affected the bonus, I didn’t win anything there, I only went minus. So I decided to leave the game. It’s been seriously 3-4 months since I have been able to cash out not even 10k, and when I am able to cash anything out, this happens. I never touched the bonus balance! I was 100% always on the cash balance. Here is even proof that you’re allowed to bet over 50kr when you’re on the cash balance.
My bets over 50kr were all when I was playing with cash. I never even came close to the bonus balance!

Therefore, the following facts are true and it in conclusive that Miami Dice were not within their rights to confiscate my winnings:

1. When playing on miamidice.com, a player's balance is comprised of cash balance and bonus balance.

2. When a player places a wager on a game, the cash balance is used first. Only when the cash balance is zero, is the bonus used for staking as stated: “in play”.

3. The term Miami Dice claimed I have broken is "The maximum bet allowed while the Welcome Bonus is in play is 50kr"

4. When I asked Miami Dice live chat the question: 'When I lose all my cash, then and only then is the bonus in play'", your live chat operator answered "Correct"

5. According to their terms, and with all evidence presented, I am in the right. It is their fault for not making the correct distinction in their terms if they intended otherwise. Cash balance is used first, and THEN the bonus balance. Therefore wagers above 50kr on cash balance can be made. I have followed terms exactly regardless of the book of Oz bets. If Miami Dice Casino intended the 'cash balance' to be part of your bonus then that should've been reflected in the terms, which in this case, was not.

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Last edited:

Kongdasavage

Newbie member
PABnononaccred
Joined
Feb 12, 2019
Location
Norway
I got an email today from Miami Dice today: "Following a review of your account, we have found that you were indeed in breach of Clause 7(vi) of the Promotional Terms and Conditions, due to placing bets exceeding 50 NOK, while the welcome bonus was in play." Further down on the email they said: "we always wish our players a pleasant and entertaining experience here at Miami Dice and while the decision to confiscate stands we are willing to offer you a cash goodwill gesture of 10,000 NOK these funds may be withdrawn immediately or wagered without restriction".
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
I don't think there is a rep for this group here. If you feel that you were playing with cash and hadn't activated the bonus / it was not yet in play, you can PAB.

This is only if you decided NOT to accept their offer.

Read about it here: Player Arbitration Policies and Procedures

Nate
 
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