Casino Complaint Miami Dice - Banned from all Caddell Limited N.V.

Paimonah

Experienced Member
PABnoaccred
PABinit
Joined
May 10, 2015
Location
Ger
It could be the amount you won, compared to your deposit.
If your normal deposit is €50, it's going to take 50 deposits of €50 for them to get their money back, and from those 50 deposits, you're more than likely to make a few withdrawals along the way.
With a bet sizes of €3-€5 you may get an even bigger withdrawal next time.
They probably prefer customers who deposit €50 and spin at 20c



Then must be in the conditions: max bet = 0.50 € Not 5,00 € So I did not do anything wrong
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I very much doubt it considering that until recently this group enforced a minimum £1 stake when under a WR....
I'd have thought you'd be more concerned about the situation - from an affiliate's point of veiw
If a player signs up using your links, to 6 (of the 27 currently active sites), loses steadily on all sites, giving you a steady income. Then wins big on one site, and gets banned.
You lose all 6 income streams.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
There isn't even anything in their T&C to warn customers that all their accounts will be closed, from merely taking too many bonuses, or winning too often from bonuses.
All that's listed in the promotional abuse and irregular play section are examples of 'actual' abuse

Promotional Abuse and Irregular Play

Last updated on 28th February 2018 (version 1.0)

1.1
We have a zero-tolerance policy towards bonus abuse, fraud and/or other suspicious activity and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that are involved in such activities or behaviours. Examples of such activities or behaviours are outlined in clause 1.3 below.

1.2
We reserve the right to review transaction records and logs at our discretion from time to time. You hereby consent in advance to the same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that are (a) promotional abuse; and/or (b) irregular play; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account.

1.3
Examples of promotional abuse and/or irregular play:

(i) Where any term of the offer or promotion is breached as per the Terms of Use including the Standard Promotional Terms and Conditions and/or any other applicable promotional terms and conditions.

(ii) There is any evidence of a series of wagers placed by a customer or group of customers (e.g. where common wagering patterns across the same have been identified across accounts to take advantage of an offer), which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to confiscate or void the winnings.

(iii) “Delayed winnings”, for example, while playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds, then the player steps out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then goes back to the original game to complete the “free spin” or “bonus” feature at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash.

(iv) “State Game Abuse” where the use of bonus or cash funds are used purely to progress through the bonus stages (for example, collecting 9 out of 10 coins to reach that bonus feature) and then final stages (for example, playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. These games include, but are not limited to Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin & White Rabbit.

(v) “Bets on Table” leaving large bets on a table, for example in Blackjack, and then returning at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash to complete the bet.

(vi) Depositing and withdrawing funds shortly after, for example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal and then initiate your free spins.

(vii) Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
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Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'd have thought you'd be more concerned about the situation - from an affiliate's point of veiw
If a player signs up using your links, to 6 (of the 27 currently active sites), loses steadily on all sites, giving you a steady income. Then wins big on one site, and gets banned.
You lose all 6 income streams.
Yeah, I kinda worked that out for myself mate. That's why I spoke (complained) to their CEO about it in London AC back in February. Let's just say the response was along the lines of '"So what? The bonus hunters are your unprofitable players which you earn little or nothing from anyway..."

He's got a point but I still maintained I wasn't happy with it and indeed got a person on here reinstated who liked playing at the Caddells. I like them too, but personally seldom take bonuses so haven't been sanctioned.
 

daisy_spring

Registered
Joined
Apr 3, 2018
Location
UK
Hi,

I received the exact same email nearly 2 weeks ago (saying I was banned for taking too many promotions and they would pay my account balance back to me). I needed to verify my bank card with them before they would pay. I sent them the images of the card straight away, but I am yet to hear back from them. I've emailed them 2 more times to try to get them to respond but they are just ignoring me. It's been nearly 2 weeks and I have not been paid, and have not been told if my account is verified yet. I have not heard from them again. I can't find any other way to contact them... any ideas?
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Yeah, I kinda worked that out for myself mate. That's why I spoke (complained) to their CEO about it in London AC back in February. Let's just say the response was along the lines of '"So what? The bonus hunters are your unprofitable players which you earn little or nothing from anyway..."
Did he give a reason why they close ALL accounts on their network, rather than just bonus-ban a player?
 

Paimonah

Experienced Member
PABnoaccred
PABinit
Joined
May 10, 2015
Location
Ger
I received my money.
They not only fall under "Cadell Limited N.V.", but also under "Imperium Network Solutions Limited Casinos".

I find that very confusing.
 

Gambulaah

Newbie member
PABnononaccred
Joined
Apr 20, 2018
Location
Oslo
So that means: Had I lost, I would not have been banned!
Since I have reached 50 euros more than 2,500 you will be banned, yes?
That is funny

This is not true as I got bonus banned from the casino group after losing a 1500€ euro deposit
 
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