Miami Club Casino - I am trying to get answers and things resolved about payout

Casinomeister

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I agree. I don't buy the argument from the OP, I don't condone her attitude, and I believe there's more to it. But when it hits the forum, becomes a public issue, it's nice to know what the actual issue is.

My guess is that this is a typical case of someone using multiple accounts, phoney IDs to collect some free chip. Being rude to customer support is one thing - and it happens, but if you are providing false IDs and pretending you are someone else, that is entirely different.

Speaking from experience, casinos don't boot players for being rude, they put up with it. When players cross the line from rudeness to abuse (name calling, using profanity, etc.,), then these players will usually get the sidewalk treatment. And even so, players are given a refund.

From what I understand this is a "free" chip, so there is no refund. But as we can see, it's not a case of being rude, it's a case of (presumable) fraud.

I'd like to hear from the player - some explanations would be appreciated.
 

dionysus

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Cheers. I'd love to hear what the OP says. But...to be fair, I'd love to know what the accusation actually is (aside from supposition, what Ms says says it is). I don't doubt, Bryan, that's it's a matter of fraud, nor do I doubt your insight. From me, personally, not being an RTG player, but willing to be one, and potentially, with Sloto, I just like having a full understanding to better actualize the workings of the casino. (I've had poor experiences with RTGs, and am ALWAYS willing to give the benefit of the doubt, but, sometimes, even said trust needs to have a foundation......with delays in WDs v other places, when I want to dep and choose where my loyalty lies with an RTG, its best, these days, to insure I'm well aware of the internal workings of a place..with 32Red, redbet etc, im secure in my knowldge; with Sloto, I'm finding my footing).
 

bigjohn

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I think it is worth noting that Ms Sloto posted her first reply yesterday at 8:22 am and Bruni last logged in yesterday at 10:19 am, two hours after Sloto's reply. Bruni did not post anything in his (or her or their) defense. I think we've all seen this before, OP posts a complaint alleging casino wrongdoing, casino suggests there may be more to the story, OP disappears.
 

Sloto

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UK
To clarify the following term was grounds for my decision:

10.4 If you provide incorrect or misleading registration, account or identification information;

Ms Sloto
 

Casinomeister

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I think it is worth noting that Ms Sloto posted her first reply yesterday at 8:22 am and Bruni last logged in yesterday at 10:19 am, two hours after Sloto's reply. Bruni did not post anything in his (or her or their) defense. I think we've all seen this before, OP posts a complaint alleging casino wrongdoing, casino suggests there may be more to the story, OP disappears.

Spot on. When you get caught out - why even bother.
 

dionysus

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Don't mean to brag but.....I called it yet again :rolleyes:

Anyone need a bullshit detector? I'm for hire :D

lol, er......well, if no kudos required.....cough
No, I never suggested I believed in the OP's side (actually, I think I offered evidence to the contrary). My only concern, was regarding transparency so we ALL understood these situations better.
 

slotplayer

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Don't mean to brag but.....I called it yet again :rolleyes:

Anyone need a bullshit detector? I'm for hire :D

are you refering to the english deception, I wouldn't brag, I knew right off after reading a couple lines it was bs.
I bet a bunch did as well.
 

maphesto

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are you refering to the english deception, I wouldn't brag, I knew right off after reading a couple lines it was bs.
I bet a bunch did as well.

He's always quick with offering his services, questionable or not. Somehow he has to earn money to afford gambling. :D
 

chuchu59

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From what I read they are not denying your payment, they are just making you wait correct? You may just have to wait it out.


My dad just turned 70 and he gambles online :D (only greyhounds though) and I play on pogo with an 89 year old woman, so I don't find your age odd at all to be doing this. I do however find it odd that you start by saying how old you are, age doesn't matter when gambling. :)


@Tirilej...I think Misterbj meant to look around the forum for posts that are about Miami Club

Frankly, by starting with age its does seem the OP was looking for some sympathy but I don't have any especially having to go that damn long chat.
 

Casinomeister

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Frankly, by starting with age its does seem the OP was looking for some sympathy but I don't have any especially having to go that damn long chat.

Exactly. What point is age? It's not a factor when gambling. There are quite a few oldtimers here - and a huge part of our membership are in their 40s-50s. It always gets to me when women in their late forties or early fifties complains about their age in the forum. I'm thinkin' "you once was jailbait to me." :p
 

BMWSTACK

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I do not like members being rude to staff, but it happens and to be clear we do not void members winnings for being rude etc. I simply mentioned this out of frustration of having to defend Miami Club over something that is not what it seems.

Ms Sloto

Of course nobody wants to see a staff in any job being treated rude, but unfortunately this is the norm in the world of gambling. In my 15 years of gambling it is standard for gamblers to treat staff at a casino like their servants , and it does go to the extent of being rude in some way shape or form. Gamblers find that when they lose money to a casino they can do and say what they want. Now it seems a majority of staff I have seen at B&M casinos and online, are trained properly on how to deal with it. I am assuming the standard training for a casino is "people are going to lose money, become assholes, treat you and everyone else bad, just smile and say yes sir/ma'am".

I learned early the customer is always right no matter the circumstance. That has helped me succeed in business to this day. I let my employees know upfront we are in a high stress business dealing with difficult people, you need to be certain you can deal with it and never go off on these people if you want to work here.

Of course we are all human and we all have a bad day's and stray from our solid demeanor from time to time.

Sloto-- u have a good reputation here, and it was too obv the OP was way over the top with the nature of the complaint. I couldnt even read the whole chat because my eyes started hurting. I took the OP's chat as someone just being lonely and wanting someone to talk to.
 

BMWSTACK

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Exactly. What point is age? It's not a factor when gambling. There are quite a few oldtimers here - and a huge part of our membership are in their 40s-50s. It always gets to me when women in their late forties or early fifties complains about their age in the forum. I'm thinkin' "you once was jailbait to me." :p

It seems that when ever someone mentions an older age + a complaint = fraudlent account
 

just play

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Exactly. What point is age? It's not a factor when gambling. There are quite a few oldtimers here - and a huge part of our membership are in their 40s-50s. It always gets to me when women in their late forties or early fifties complains about their age in the forum. I'm thinkin' "you once was jailbait to me." :p

Women don't like turning certain ages. :p Turning 30 was no big deal for me, but turning 40 was. :rolleyes:


In fact, it's rare to find anyone over the age of 70 being able to find even the Internet


I disagree, in the states it's very common for older people to be online, like I said earlier, I play pogo with an 89 year old woman. My dad is 70 and he cruises around the internet, and my daughters grandparents are in their mid 70's, also on the internet. And all these people started only within the last 5-10 years.

I did however think it was odd to mention age...isn't 70 the new 50? :D
 

maphesto

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I disagree, in the states it's very common for older people to be online, like I said earlier, I play pogo with an 89 year old woman. My dad is 70 and he cruises around the internet, and my daughters grandparents are in their mid 70's, also on the internet. And all these people started only within the last 5-10 years.

I did however think it was odd to mention age...isn't 70 the new 50? :D

I think Bryan meant in Germany. ;)
 

Tirilej

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Ohhhhhh...oops. :laugh: I was thinking, man I know a lot of older people on the internet, where is he living under a rock...lmao...j/k of course. :p

I know a few older too that uses the internet, but I believe that wherever you look the older people the fewer there are. It's also not so common that older people play anything, either on the net or outside, but of course they exist.

Like with everything it's the younger people that's more curious and more wanting the fast cash. But this is maybe a totally different discussion:)
This case was a clear case of fraud and I immediately sent a pm to MsSloto when I read it.
I'm happy this person got cought and I do feel sorry for the real Bruni.
 
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